Sofitel Winter Palace Luxor

Sofitel Winter Palace Luxor Reviews

Sofitel Winter Palace Luxor

17 Cornish El Nile Street, Luxor City, Luxor, Luxor Governorate, Luxor, Luxor Governorate, 85951, EgyptView Hotel Details
Sofitel Winter Palace Luxor
Sofitel Winter Palace LuxorSofitel Winter Palace LuxorSofitel Winter Palace Luxor
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Sofitel Winter Palace Luxor Guest Reviews

4.2/5
Very Good
87 review
Verified reviews
Location4.5
Amenities4.1
Service4.0
Cleanliness4.3
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All reviews(87)
Positive reviews(77)
Reviews with photos/video(41)
Awesome stay(29)
Loved the view(18)
Friendly owner(18)
Delicious breakfast(11)
Great location(9)
Classy environment(6)
Negative reviews(10)
Guest User
Classic King Room With Garden View
Stayed in Oct 2023
Family
25 review
4.7/5
Amazing
Posted on Nov 2, 2023
Perfect!
Response from Property: Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
Anonymous User
Classic Queen Room with Nile View
Stayed in Mar 2024
Solo travelers
35 review
1.5/5
Posted on Mar 10, 2024
The reception was indifferent and thee hotel was overrated.
Response from Property: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Winter Palace Luxor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wessam Farah Guest Experience Manager
Bai
Luxury Twin Room With Garden View
Stayed in Jan 2023
Family
29 review
5.0/5
Outstanding
Posted on Jan 19, 2023
Very good historical hotel, full of old time romance, breakfast is super good, nice garden and swimming pools, great staff with helpful service
Response from Property: Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager
Guest User
Classic Twin Room with Nile View
Stayed in Aug 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 5, 2022
The hotel is perfectly located and has amazing views of the Nile, we enjoyed a beautiful sunset ! The service was impeccable and they prepared for us breakfast box. The only criticism which is not only applicable to the hotel is the fact that the price quoted for them helping to call a taxi by the reception was by far higher than what it would normally cost to grab a taxi and use the meter
Response from Property: Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager
Peter August
Classic Queen Room with Nile View
Stayed in Mar 2022
Solo travelers
4 review
4.7/5
Amazing
Posted on Mar 10, 2022
The Old Winter Palace is the grand old dame of Luxor. The hotel is extremely atmospheric. However, it needs to be clearly said that an upgrade of the rooms will soon be needed. However, this did not impact my general impression of the hotel. I had a classic room on the third floor, with Nile view. The room had a balcony, which was brilliant. The hotel staff are all extremely kind and helpful. The restaurants (I tried the 1886, the La Corniche, as well as the pool-side restaurant) were all very good, and the service was excellent. breakfast in la corniche was good. What I would suggest here would be to open the windows for some fresh air - and possibly even considering an the construction of an outside terrace. Variety of food and quality of food was great. Coffee was served in a French coffee press. - It feels hard to describe the hotel - it just felt "right". I would defnitely stay there again, and will recommend to others.
Response from Property: Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities and services is a reward in itself. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. I do hope that we will have the opportunity once again to serve you in the very near future. Best regards, Wessam Farah Guest Experience Manager
Guest User
Classic Queen Room with Nile View
Stayed in Oct 2024
Solo travelers
13 review
2.6/5
Posted on Oct 22, 2024
The hotel is a century-old hotel, the facilities are a bit old, the cups in the bathroom are broken, the service is really bad, I wanted to change the room before, they said they didn't have it, and they ignored me, I had to go to the front desk, and they changed it after I got there. The worst thing is that I forgot to take my Chanel perfume with me when I checked out, and I left it on the table. When I asked the hotel the next day, they said they didn't have it. When I asked Ctrip, they told me to call the police 😅
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Guest User
Classic Twin Room with Nile View
Stayed in Aug 2024
Family
26 review
4.7/5
Amazing
Posted on Aug 15, 2024
The hotel facilities are indeed very old, but this is a palace with a history of more than 100 years. The service is good, and the breakfast and dinner are delicious. There are also flamingos in the hotel. The pier is just across the road, and it is very convenient to take a sailboat
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Response from Property: Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
Guest User
Classic Queen Room with Nile View
Stayed in Jul 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Jul 20, 2024
It really looks like the style of the Winter Palace in Russia. The hot air balloons I took early in the morning are life photos. The toilet is a bit small and the service is average. There is no service.
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Response from Property: Dear Valued Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
Sunxiaozhu
Classic Queen Room with Nile View
Stayed in Aug 2024
Couples
16 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Very good, good hotel experience
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Response from Property: Dear Valued Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
Anonymous User
Classic King Room With Garden View
Stayed in Mar 2024
Travel with friends
26 review
5.0/5
Outstanding
Posted on May 28, 2024
The hotel is very beautiful! It has a heavy sense of history and every step is a view! The room is spacious and there is a beautiful view of the Nile River when you open the window! The environment is clean and quiet, and it is very comfortable to stay!
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Response from Property: Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
LIPING
Classic Queen Room with Nile View
Stayed in Mar 2024
Family
9 review
4.2/5
Very Good
Posted on Apr 27, 2024
The beautiful lady at the service center provided very good service and the hotel environment is also good. It was really beautiful to go to the balcony of the room to watch the sunset over the Nile River. It was a great idea to book a river view room!
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Response from Property: Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
Guest User
Luxury Twin Room with Nile View
Stayed in Feb 2024
Family
14 review
5.0/5
Outstanding
Posted on Mar 5, 2024
It is not as well-known as the legendary Old Waterfall Hotel in Aswan, so I didn’t have much expectations. After checking in, I was completely amazed by the completely standard French service + well-maintained facilities with a rich sense of history. It was the most satisfying hotel in my entire trip to Egypt.
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Response from Property: Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
bigbear822
Classic Twin Room with Nile View
Stayed in Aug 2024
Travel with friends
41 review
2.5/5
Posted on Sep 1, 2024
The room key is special, there are many Egyptian-style decorations, the most popular one is the 1:1 gold mask, and the door-opening elevator is also special. Average breakfast, poor service
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Response from Property: Dear Valued Guest, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. we are glad to know that you enjoyed the hotel atmosphere and history. We sincerely apologize for falling short of your expectations, especially regarding the breakfast service. Please rest assured that your comments have been shared with the relevant teams for immediate attention. We hope to have the opportunity to welcome you back for a more memorable stay next time.Warm Regards,Wessam FarahGuest Experience Manager
Guest User
Surperior Twin Room with Garden View
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The service is very good and the service items are comprehensive. If you are tired, you can order food to the room and there is laundry service. My waist was acutely sprained, and I was in so much pain that I couldn't walk at all. The hotel actually had medical services. A doctor soon came to check, give injections, and give medication, and the effect was immediate. Fortunately, there was this service, otherwise I wouldn't be able to have fun in the future. Professional five-star, no discrimination.
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Response from Property: Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
Guest User
Surperior Twin Room with Garden View
Stayed in Feb 2024
Family
5 review
2.2/5
Posted on Feb 21, 2024
Although I bought Accor membership cards for several years because of the hospitality of sales, Accor lacks fancy hotels, so I wasted several years of membership benefits. This time I went to Aswan and was amazed by the Sofitel Legend Old Falls, and then I made a temporary reservation to experience the Sofitel Winter Palace in Luxor. The result was really hard to describe, and my good impression of AccorHotels was quickly ruined. The hardware of the hotel is old. I can tolerate it if I am mentally prepared. The room is not soundproof at all. Visitors are not allowed to register, and they are forced to pay accommodation fees before they can go upstairs. After explaining it to him for an hour, the visitors went to the airport. They had no luggage, and the hotel had no access control. Other Europeans and Americans wanted to visit the hotel as a tourist attraction, and wandered around the hotel in groups without any special attention from the staff. . Visitors to our place can only sit in the lobby. How much does this cost? ! The next day I decided to change to the presidential suite in the Steigenberger nile palace. The room was spacious, quiet and had a good view. It was only a little more expensive than the small, old and extremely noisy room in the Hermitage. Highly recommend the latter. It is quite polite to give one star for service to the hotel bellman, otherwise I would not even give one star. Picture 1 is the Winter Palace. When you check in, the hardware is similar to that of domestic Samsung. Even the green plants by the pool are reluctant to change, which can give you a glimpse of the management level of Leopard Hotel. Picture 2 is the hotel we changed to on the second day. There were two balconies like this. The horse-drawn carriage at the door cost one dollar to go to the Luxor Temple. I finally felt like I was on vacation! During an eight-day trip to Egypt, I stayed in the top three hotels in Egypt: Sofitel Legend is better than Mina Palace in Cairo and much better than Sofitel Winter Palace, for future reference
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Response from Property: Dear Valued Guest, Thank you for the great review of our hotel! Kindl note that the hotel is planned to have a renovation to be in line with our Guest's expectations .Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not-too-distant future. Best regards, Wessam FarahGuest Experience Manager