Hotels in Lucerne with Swimming Pools

🤢 Our room was 402. The layout is good but the bed smelled really really bad. The sheet wasnt washed properly. The smell was very dirty as if someone vomited in the bed. My boyfriend had some buttons next day on his back. So be careful, beds are not clean. We couldn't sleep. We woke up at 5 am to take a shower and wash our bodies. We talked to the receptionist about it but unfortunately our stay was only for one night so they couldnt do anything about it. Therefore I dont recommend this hotel if the hygiene is important for you.

Our stay at the Ibis Style Lucerne Hotel was exceptional. The cozy atmosphere, friendly staff, and comfortable accommodations made it a perfect choice for our family. The central location allowed easy exploration of Lucerne's charm, and the hotel's amenities (including bus pass) catered well to our needs. We created lasting memories together, and the overall experience was delightful for everyone.

I only stayed for one night as a stopover, but the hotel is very close to the station, and I have already arrived when I got off the bus and crossed the road. There is no air-conditioning in winter, but opening the windows is good enough! The room as a whole is so clean! The staff at the front desk are very kind and answer all questions! And the hotel is 5 miles away from the scenic spots, just walking distance! Moreover, a small supermarket is opposite the hotel, and it only takes a few steps to buy snacks! And there is a D restaurant on the lower floor of the subway station! Overall, it is highly recommended for travelers who want to catch the train the next day.

The Staff was very friendly, one of them was Kevin (I Think), and also two other ladies also on the desk was very helpful in guiding us regarding our travel. We stayed for 3 days and the whole concept of the Hotel was different. We had an infant with us and wanted to change the room we were allotted and they readily agreed and luckily they had one bigger room with king size bed to accommodate them. The breakfast was regular and most importantly the staff being very nice and helpful, which has made an impression on us as this was the first time we traveled to this city. For the amount you pay for this Hotel in Lucerne, it's certainly very cheap for the services you get. It's based on a Theme so most of the rooms have bunker beds so even children would love it. Not much space inside the room or shelves to keep stuff. But then its a budget Hotel. Would stay again if I visit this city again. Its 8 minutes walk from the Station.

Don't be fooled by the gorgeous exterior photo of this hotel. There is no grand lobby to speak of that you would expect to match the building facade. Rather there is no lobby!!! As you enter the building there is a Starbucks to the left and a Covid testing facility to the right with people in line waiting to get tested that you need to walk by. Around a corridor you will find the reception - and that is where the bad part of this report starts. We had booked a Deluxe Design Suite and when we checked in that is was the room type written on our reservation card. We got our room key and walked back by the covid testing line and waited amongst them for the elevator. Up to our room and no special area of hotel as promised, no shower in room - just a tub with no curtain, no double sink, no electric blinds, and a room less than half the size as advertised. We go back down to the lobby and told them that the room was not the one we booked. They argued with us that it was indeed what we booked despite it missing the features and size they advertised. They had the nerve to say to us ”.......we didn't know having a shower was a criteria for you......”. They said they had no other rooms and offered us nothing in compensation other than we could switch rooms the next day. We went back to the room contemplating whether we would try and find another hotel and after a few minutes the front desk called and said another room had come available. A different clerk brings us a new key and shows us to a different room in the ”special” area of hotel - same hallway except you needed to use your key to access a door blocking the hallway to an identical hall - nothing special here like having a concierge lounge etc etc. This new room was closer to what we booked so we accepted it. We stayed four nights and everything was ok except they did not replenish the bottled water each day - told us 2 one litre bottles per stay not per night. I would not have written a review except fir what happened upon check-out. A manager checked us out and asked how our stay was and our response was fine after they got our room sorted out. She looked at the reservation and said well the room you booked was what you were originally placed in and then proceeded to argue with us that there was no difference between the rooms and that not all Deluxe Design Suites come with a shower. Rather than argue with her we walked out pissed off at them once again.

I was really excited to start travelling after 2 years hiatus. I chose Switzerland as I had already made plans for the a 3 weeks trip in May 2020. I had to cancel it due to the COVID-19 pandemic. I picked Alpina Hotel in Luzerne due to its great loation and affordability. It is near many eateries and other attractions. I booked 2 rooms; 338 and 339. We get to enjoy the street view and marvelled at the beautiful building opposite our rooms. I noticed that the opposite building was built in 1537 [ need to confirm this ]. The street was generally quiet except in the mornings when rubbish trucks cleared did their cleaning. The room has simple layout and mine has 2 sinks in the living area. The bed and pillows area are comfortable. The bathroom is small but all items worked well. I did not see any staff at Alpina as most of them were based at the nearby sister hotel, The Monopol, which is located about 20m away. Checking in was fast and easy and it was done at Monopol. I was grateful for all the guidance and assistance provided by the receptionist. Alpina hotel is located about 110m away from Luzerne Train Station and it was relatively easy to find. My room ; 339 is bigger than 338. All in all, I had a really great experience staying in this hotel.

We stayed 5 nights in this hotel in a junior suite. Pros: very clean hotel, wonderful service, convenient location Cons: hotel is located on a very busy and loud street, impossible to open a window even if you are on the top floor. The bed is very very hard and the pillows are so soft (you simply sink in it) so it was almost impossible to have a good rest at night. I did complain several times and requested another pillow, however I was told that the hotel doesn't have any other pillows. The bathroom has a separate shower, but the cabin is very very small, I would say 2 x2 feet. I am a very petite woman size 0, and was very uncomfortable not only to sleep in this hotel, but also to take a shower. Overall, even though the service in the hotel was wonderful, I would not stay there again, for the money that I have paid it was too much of a discomfort.