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SpringHill Suites Madera
4.4/5102 Reviews

SpringHill Suites Madera

Madera|2.02km from Madera County Historical Society
With covid19 circulating I would expect a heightened awareness of cleanliness. Not the case here. The pull out bed obviously had not had the sheets changed as it had several large pieces of some food substances on it. The one good thing was how hard the night clerk tried to make things right. After new sheets where brought up we began to try and settle in tuned on the TV and it was glitching on all the channels I tried. Was told that there was nothing they could do and they had no other rooms available. Once back in the room I went to get a glass for water and to my disgust it looked as if they had not been cleaned either. Finally just went to bed. Oh forgot they had no extra towels available for the pool and housekeeping gets locked at night so he had to take towels from another room. That morning we went down for breakfast, due to Covid there was no continental but we were told they would have a bagged breakfast we could pick up in the morning up until 9am. I went down with my daughter at 830am and was told that they had run out earlier but we could buy from there pantry. I was and I asked for a manager and was told that they don't work weekends I asked to call a manager and was told they are not allowed to be bothered. I left a message for the manager to call me first thing Monday morning, the next day, and was told the note would be left as well as an email sent. We'll it is Monday at 430pm and no call. I called and asked for a manager and was told she had already stepped out for the day. The clerk did see the not that was left and said that the manager had seen the note and was aware of my problems and request to call but I guess it wasn't worth bothering with calling me back. I was transferred to her voice mail this time so let's see if she cares enough to call this time........ Do not stay here! Except for the clerk who was extremely nice and helpful to the small extent he was allowed this is one of the worst hotels I have stayed in and the managers lack of caring and disregard for me is absolutely terrible customer care.

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Top rated hotels in Madera County

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SpringHill Suites Madera
4.4/5102 Reviews
With covid19 circulating I would expect a heightened awareness of cleanliness. Not the case here. The pull out bed obviously had not had the sheets changed as it had several large pieces of some food substances on it. The one good thing was how hard the night clerk tried to make things right. After new sheets where brought up we began to try and settle in tuned on the TV and it was glitching on all the channels I tried. Was told that there was nothing they could do and they had no other rooms available. Once back in the room I went to get a glass for water and to my disgust it looked as if they had not been cleaned either. Finally just went to bed. Oh forgot they had no extra towels available for the pool and housekeeping gets locked at night so he had to take towels from another room. That morning we went down for breakfast, due to Covid there was no continental but we were told they would have a bagged breakfast we could pick up in the morning up until 9am. I went down with my daughter at 830am and was told that they had run out earlier but we could buy from there pantry. I was and I asked for a manager and was told that they don't work weekends I asked to call a manager and was told they are not allowed to be bothered. I left a message for the manager to call me first thing Monday morning, the next day, and was told the note would be left as well as an email sent. We'll it is Monday at 430pm and no call. I called and asked for a manager and was told she had already stepped out for the day. The clerk did see the not that was left and said that the manager had seen the note and was aware of my problems and request to call but I guess it wasn't worth bothering with calling me back. I was transferred to her voice mail this time so let's see if she cares enough to call this time........ Do not stay here! Except for the clerk who was extremely nice and helpful to the small extent he was allowed this is one of the worst hotels I have stayed in and the managers lack of caring and disregard for me is absolutely terrible customer care.
Holiday Inn Express Madera-Yosemite PK Area
4.2/583 Reviews
Stephanie greeted us at check in, she noticed there were 4 of us and immediately offered an upgrade to a 2-queen top floor suite. She was friendly, welcoming and very nice. Being an IHG Spire member I am often upgraded to suites, however this suite must have been one of the most spacious in any HIE I have ever stayed at. Everything was clean and in great shape, which is no wonder since the hotel was completely renovated two years ago. We went to refresh in the pool, which was being cleaned by the maintenance gentleman. He later brought pool towels and was friendly and curteous, too. Breakfast in the morning was actually ready before posted time, the vast majority of the guests that night were workers, who obviously required an early start. Being an older property in original design meant the breakfast room was somewhat small and got full immediately. Luckily, there was additional (multi-purpose) seating available in the lobby just outside breakfast room. All in all a great stay, I will gladly visit again.
Hampton Inn & Suites Madera
4.5/5100 Reviews
The hotel is very good, you can come back, San Francisco to Yosemite to play, you can choose to live here, in the morning to Yosemite, about 2 hours by car
Americas Best Value Inn and Suites Madera
3.2/540 Reviews
Seems these people wish A bank roller man Shot that wished hand another The delivery Same Starbucks near near Holiday inn, It was sunset more than one time And none gave ROOM ghost rmfbs Though the laughing police came one time and sent me walking 99 in complete night sky!!

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