peachy7
February 17, 2025
The hotel is full of tour groups, and the staff has a terrible attitude towards Chinese people, and they flatter white people. The hotel has a rule that outside food cannot be brought in, and this was not informed when you checked in. This rule is on the check-in form you are asked to sign, and if you don't sign it, you cannot check in. If you sign it, it will be assumed that you know this rule and will not remind you. When you bring food into the island, the security guard at the door will stop you and make you finish your food or throw it away in the security booth full of flies before you are allowed to enter. It is meaningless to argue with the hotel front desk, because the front desk will ignore you because you are Chinese. You can complain to Ctrip customer service, and then Ctrip customer service will call the hotel front desk to communicate, but they will also ignore you. Anyway, there is no way to complain, and you will suffer at your own risk. I will really avoid this hotel with the whole world for the rest of my life.
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