Jolie Ville Hotel & Spa Kings Island Luxor

Pros: The hotel looks nice and has a great view and seemed to offer plenty of activities. We were a group of 3 and were able to book two connecting rooms, which they call a family room and we each had our own bathrooms.  Cons: The hotel booked us a 4 pm taxi to go to Aswan, despite some of them knowing that there is a 6 pm curfew for tourists, so we were blocked by police from leaving Luxor after driving for one hour. We were supposed to spend 2 nights in Aswan and this left us with nowhere to go. We lost money of the taxi, which we still had to pay, as well as our booking in Aswan, which was paid for already. When we got back to the hotel to find out what can be done about this misinformation and situation they put us in, the hotel manager did not only not offer an apology but also was completely uninterested in speaking with us (he was not present), took zero responsibility for the incident and instead offered for us to then pay for a room for another night at a higher price than what we could find online. He obviously leaves his staff to manage all difficulties by themselves, and even though they are more understanding, does not offer any customer service himself as the one with the power to do so. Additionally, the staff found my passport in the room hours earlier and no one contacted me the entire day to let me know I had left it. When I realised and went back for it, they took more than 30 minutes to bring it to me and then blamed me for leaving it and saying that’s why we were late for the taxi and got blocked from leaving Luxor. The absolute worst experience I’ve had with any hotel as a lifelong traveler. I would never stay there again, even for free, and I would suggest the staff members who are good quality to find work elsewhere. 0/10 Do not recommend.