Hotels Near Municipal Library in Malmedy

My wife and I thoroughly enjoyed our 5 night stay in this beautiful (newer built) well kempt 90 room hotel . . . and it’s less than a five (5) minute walk to the track !!! The hotel is immaculate and the rooms/bathrooms are very clean, not to mention very quiet in this non-smoking hotel. Everything you would desire in your room . . . from black-out blinds, refrigerator, safe, mini bar, coffee maker, desk, etc. The entire staff (including the kind and attentive manager) were very accommodating, spoke great English and all went above and beyond in ensuring you enjoyed your visit/stay with them. The hotel has high-speed Internet/Wi-Fi, a business center, pool table, a gym, laundry service . . . and as a side note, the area has fantastic cellular phone coverage/reception. A full bar, great restaurant and a nice breakfast buffet with all that you would want/desire to get your day started. If that wasn’t enough, they also have secured parking under the hotel. Reserve your room, before it’s too late!

We wanted a luxury break,but this hotel wasn’t that. We have stayed in much cheaper places that offered considerably more. On arrival, they told us the restaurant was fully booked, although there were very few people there. They couldn’t offer any bar snacks, or room service. We were forced to leave the hotel to find somewhere to eat. One of the main reasons for choosing this hotel was the pool offered on the website. There is an extra charge of 17€ per person per day. This was not clear on the website. We felt misled. Children are given a very limited time to use the pool. This coincided with meal time and then bedtime. Especially as we had to venture out to find somewhere to eat. The hotel was VERY tired and in desperate need of refurbishment. Chair legs were broken, the carpets were ripped, the skirting boards etc damaged. Paint was peeling everywhere. A superior room was not particularly superior. The bathroom was nice, but the mattress on the bed was sagging in many places. The room was clean, but there were plenty of areas that needed repainting. The selection of food at breakfast was good and catered for a variety of tastes. It was child friendly. However, it seemed to be understaffed and there were no mugs, or glasses. Nobody was around to ask, so guests were searching in the cupboards for something to use to get a drink. The machines were very temperamental and they were out of service a lot of the time. There were no black teabags on offer. Location was good, but otherwise a very disappointing stay.

For the price I paid for my room, I expected a LOT more. I travel a lot and very often around Europe and the USA and this hotel is one of the worst value for money hotels I have had the misfortune to experience - you are charging PREMIUM prices for dark, miserable rooms where I even had to cliimb upstairs to go to bed. The bed was on a mezzanine where I had to stoop to avoid banging my head on the ceiling as I am a tall man and the polished wooden stairs made me feel very anxious that I would slip going down them especially in the middle of the night. The coffee cups were damaged (chipped) and you have the AUDACITY to offer cheap recycled toilet paper in a a dispenser that I have only seen in the cheapest BUDGET hotels!!! Not even a roll of toilet paper!! Cheap single sheets from a plastic holder!!! And you charge €184 per night for THIS?? It is ABSOLUTELY SHAMEFUL. I am not happy AT ALL with paying such a high price for an overnight stay . You should be charging HALF the room rate. Unfortunately I had no time to ask for a better room or a refund as I had an evening engagement in Verviers but I will not be staying in your hotel again. Whilst the woman on the checkout desk was apologetic and offered me contact details for your customer care team for a future stay in one of your hotels in the region, this is not going to happen as it will be at least a year before I return to Verviers/Spa and I would have preferred a partial refund instead. I most certainly will not recommend your hotel based on this experience. A refund of at least 1/3 of the price of my stay would be helpful but I suspect that is not going to happen.