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5 star

Sheraton Manila Bay
4.4/5111 Reviews

Sheraton Manila Bay

Manila Bay Manila|0.82km from Cherry Head Office

Latest booking 7 hrs ago

This hotel is adequate, but slightly overpriced vs. competition. While they have updated the lobby in recent years, from what I can tell there has been little effort to update guest rooms, which are dated vs. other 5 star properties like the Westin. The one differentiating factor this hotel previously had was a great breakfast buffet served in the Pacific Lounge on the 21st floor with floor to ceiling windows that gave a sweeping view of the skyline and the bay. It was carpeted with cushioned club chairs and those soft surfaces absorbed noise and the overall experience was a great way to start your day compared to the crowded and loud breakfast buffets at other 5 star hotels. Well someone decided to spend a lot of money to destroy that experience. They have opened a new restaurant on the first floor that is loud, crowded and gives you a view of 7-11 across the street instead of the bay. I spoke to the GM about this, so he already knows my opinion, but what continues to strike me is his point that the Pacific Lounge is “a premium space” - yes Sir, that’s true and previously it was one that virtually all your guests got to enjoy which is exactly why it was THE difference maker for this hotel. I came back thru Manila for a night on May 15 and was going to try the Sheraton one more time, but it was fully booked. Instead I stayed at the Westin for less money. There was no comparison- the Westin’s rooms have a much higher end finish, their food was better, and the service there was far superior like being provided a welcome drink and the Manager sending fruit to my room with a welcome note. The Sheraton Manila Bay is no longer on par with Manila’s best hotels

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Business travel

Sheraton Manila Bay
4.4/5111 Reviews

Sheraton Manila Bay

Manila Bay Manila|0.82km from Cherry Head Office

Latest booking 7 hrs ago

This hotel is adequate, but slightly overpriced vs. competition. While they have updated the lobby in recent years, from what I can tell there has been little effort to update guest rooms, which are dated vs. other 5 star properties like the Westin. The one differentiating factor this hotel previously had was a great breakfast buffet served in the Pacific Lounge on the 21st floor with floor to ceiling windows that gave a sweeping view of the skyline and the bay. It was carpeted with cushioned club chairs and those soft surfaces absorbed noise and the overall experience was a great way to start your day compared to the crowded and loud breakfast buffets at other 5 star hotels. Well someone decided to spend a lot of money to destroy that experience. They have opened a new restaurant on the first floor that is loud, crowded and gives you a view of 7-11 across the street instead of the bay. I spoke to the GM about this, so he already knows my opinion, but what continues to strike me is his point that the Pacific Lounge is “a premium space” - yes Sir, that’s true and previously it was one that virtually all your guests got to enjoy which is exactly why it was THE difference maker for this hotel. I came back thru Manila for a night on May 15 and was going to try the Sheraton one more time, but it was fully booked. Instead I stayed at the Westin for less money. There was no comparison- the Westin’s rooms have a much higher end finish, their food was better, and the service there was far superior like being provided a welcome drink and the Manager sending fruit to my room with a welcome note. The Sheraton Manila Bay is no longer on par with Manila’s best hotels
Swiss-Belhotel Blulane Manila Philippines
4.2/5857 Reviews

Swiss-Belhotel Blulane Manila Philippines

Manila|2.63km from Cherry Head Office

Latest booking 8 hrs ago

During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

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Top rated hotels in Manila

Searching for hotels near Cherry Head Office? Compare room rates and reviews to find your ideal stay.
Paragon Tower Hotel
3.9/56 Reviews
Manila Bay
The location was near intramuros and binondo which was our plan to explore. The neighborhood of the hotel is shabby. The staff were nice that they let us leave our baggage while we travel outside Manila and pick it up on our way flying out of Manila.
JMM Apartment Suites
3.7/50 Reviews
Malate
Nice location, room small but clean. Good service and security
OYO 152 Sangco Condotel
3.9/534 Reviews
Malate
Excellent price and room despite lack of most complimentary sundries you expect from hotels. For a price of just around 15 US dollars I got a family sized suite with a double bed and a bunk bed. Due to the COVID-19 Pandemic, however, the property has been having problems providing toiletries. In my first visit last August, there was absolutely no toiletries provided, but in this recent visit this September, a complete set was provided. This was not such a big issue for me though, since I usually carry around my own hygiene kit. But what I keep coming back for in this property is the surprisingly excellent food they provide, which is absolute home-cooked goodness. Overall, despite the shortcomings, the pros of this property far outweighs the cons. Overall
Pearl Manila Hotel
3.2/512 Reviews
It's really rubbish. Apart from the good attitude of the front desk service, nothing is the same. When I entered the house, the water was stopped. The hot water suddenly became cold and hot. The bottled water drank almost the same as the water in the swimming pool. All kinds of furniture were about to fall apart. The sound of air conditioning sounded equivalent to the level of aircraft engines. In addition, I did n’t understand when I first came to Manila. Ctrip wrote xx kilometers from the city center. This city center is the old city of Manila. The real urban area is in Makati. I'm still wondering how I couldn't find a five-star hotel in Manila
G Square Residences
3.8/521 Reviews
Malate
It was a little extravagant because I used the quadruple room by myself. However, the bed is narrow and you have to sleep diagonally to hit your head. Because it is right next to lrt, there is no choice but to make noise. If you make a reservation the day before, it costs 2,000 yen per night, so I would like to use it next time.
Arzo Hotel Grand Lodge
3.5/520 Reviews
A hard place to find, you have to call a customer service representative just to tell you where is the exact location. The Reddoorz @ grand lodge is located with in the premises of the official Grand lodge which is by the way close, ao you have to go arounr and around to find the place. Which is exhausted! And they serve bfast at 9am!!! 🤦🏽‍♀️ the only good thing about is the customer service of reddoorz, kudos to them they are so very helpful. But for the property not a good experience tho.

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