Manila Santa Mesa 2-star Hotels

Massage Service is terrible. Can never be on time. I made appointments for 2 massage on check in . Checked in at 8:00am . Made the appointments for 10:00 pm & 11:00 pm Called front desk to ask for our massages @ 10:20pm cuz they never showed up. No one even took the time to inform us that they were running late. Terrible front desk service. Called us @ 11:15 to let us know they were available. I canceled cuz I made my appointment at 8:00am and they still 2 hours and 15 minutes late . Terrible Service

Still good place to stay

During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

The receptionist who assisted me during check in was very friendly and accommodating. I appreciate the upgrade to my room that I didn't expect. All of the staff are nice. The breakfast buffet is also good. There's a minibar inside the room and the price for the items are reasonable. Really enjoyed my stay. I highly recommend this place.

We'll the stay was very good the staff are amazing and very helpful specially the guy who's cleaning our room for almost a week. All the staff didn't forget to greet us everywhere we see us. And most important the food was good they don't much have choice for foreign guest. but everything is good

It is indeed a lucky hotel. Lots of people on FB recommended this hotel and so we did stayed here. Accessible to USEM. Near to the foot bridge. They don't have free dental kit but it's okay. Staff from guards to front desk to maintenance are very friendly & helpful. Thank you.

The environment is beautiful, the location is good, the transportation is convenient, the rooms are comfortable and hygienic, and the service staff are very enthusiastic and willing to provide all kinds of help. The facilities are very user-friendly, the network signal is good, and the scenery outside the window is beautiful. Good value for money, will stay again next time

Very nice experience. Great staff, perfect location and nice clean room although it’s a little small space but it’s all good and relaxing. Will consider this again for my accommodation in the future . Thank you so much Red Planet staff. Highly recommended especially for solo travelers, it’s convenient to everything.

Executive Hotel is located just behind Sheraton hotel, previously Pan Pacific Hotel in Malate.I loved the location as it is surrounded by restaurants and bars.Robinson is just a few minutes walk away so it is exceptionally convenient. The rooms are clean and the staffs are polite and helpful. My only suggestion is that they can offer more breakfast choices or perhaps a simple buffet will be great.

I had a fantastic experience at Eurotel Ermita. There are numerous reasons why it should be your top option the next time you visit Manila. With low accommodation prices, especially when you book via Trip.com, you may get the best deals for your stay. Amazing location right across from Robinson's Manila and a short trip to SM Manila. UP-Manila, UP-Philippine General Hospital, and other government institutions are all nearby. My only suggestion, I hope every time guests orders food for room service, they should immediately issue receipts upon delivering the food and collecting the payment. Traffic in Manila is unavoidable, but with proper time management and planning, getting to the airport terminals is a breeze. The front desk, bell boys, utilities, and dining staff will all greet you with a warm smile. They would be happy to assist you. If you're checking out but still need to explore the city or do errands, you can safely leave your luggage at the hotel and get it later. Overall, it was an incredible experience. Will I book another stay at the Eurotel Ermita? My answer is a big yes! #EurotelErmitaismychoice