Radisson Medan

Radisson Medan Reviews

Radisson Medan

Jl. H. Adam Malik No.5, Sekip, Kec. Medan Petisah, Medan, North Sumatra, 20114, IndonesiaView Hotel Details
Radisson Medan
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Radisson Medan Guest Reviews

4.1/5
Very Good
149 review
Verified reviews
Location4.3
Amenities4.2
Service4.2
Cleanliness3.9
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All reviews(149)
Positive reviews(142)
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Awesome stay(49)
Great service(41)
Clean and tidy(28)
Great location(21)
Convenient location(5)
Negative reviews(7)
Guest User
Junior king Suite
Stayed in Aug 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Aug 17, 2024
So lovely! I stayed in a king junior suite which was great value for money. My room was spotless, it was such a treat to use the free toiletries, wear the robe and slippers, use the coffee machine and variety of coffees, sleep in the huge comfy bed and watch my Netflix. The restaurant has huge windows perfect for watching the sunset and the variety and quality of food was brilliant. I also loved the pool with fresh towels on the sun beds and waterfall feature. The best thing about it though was the lovely staff who couldn’t be more helpful. Only downside is it’s such a busy location, I didn’t venture out much I preferred the peace of the hotel. It’s not far from the airport though and the receptionist booked my taxi for me. I am definitely staying here next time I visit :)
6/11
Response from Property: Dear our valued guest,Thank you for your wonderful review. We're delighted that you enjoyed the King Junior Suite and appreciated the amenities, from the comfortable bed to the Netflix access. It's great to hear that you loved the restaurant, the pool, and especially our helpful staff. While we understand the busy location, we're glad you found peace within the hotel. We look forward to welcoming you back on your next visit!Sincerely Regards, PR Manager - Radisson Medan
Guest User
Superior Twin Room
Stayed in Jun 2024
Solo travelers
2 review
3.7/5
Posted on Jun 30, 2024
The towels have smell in them that makes it unpleasant. Overall a good experience minus the towels experience
Response from Property: Dear Mr/Ms Reviewer, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the unpleasant smell in the towels during your stay. To address this issue, we will immediately investigate the cause of the unpleasant smell in the towels and take necessary steps to ensure that all towels are fresh and clean for future guests. Your satisfaction is our priority, and we appreciate your understanding. Thank you for bringing this to our attention.Regards, PR Manager - Radisson Medan
Ke Trip
Superior Twin Room
Stayed in Jun 2024
Travel with friends
13 review
1.5/5
Posted on Jun 16, 2024
Nice staffs at the door, service counter, restaurant & cafe except one Mr. Melky at the check out counter. He is very cocky challenging my guest to complaint to his boss. Both lifts and rooms are lack of maintenance. Mosquitos everywhere at the lobby, cafe, restaurant and even in our rooms. Insects is common at dining tables! Will Not visit Radisson. Not recommended!
Response from Property: Dear Mr/Ms Reviewer, Thank you for choosing Hotel Radisson Medan as preferred accommodation in Medan and for taking the time to share your experience with us at trip.com.On behalf of the management and everyone who works at Hotel Radisson Medan, I would like to apologize to you for the inconvenience and bad service that you received during your stay at our hotel. We totally agree with you that what happened was unacceptable.We do our best to provide the best possible level of service, but sometimes unpredictable pitfalls pop up out of nowhere and cause such incidents. Therefore, we wish to record our appreciation for your thorough observation and providing us with the sincere comments that have helped us to improvise our standard of service even further. As a result, we took the necessary precautions to make sure that such incidents do not happen again. We hope you will see the improvement and enjoy your time with us.Sincerely Regards, PR Manager Radisson Medan
Guest User
Superior Twin Room
Stayed in Feb 2024
Other
10 review
3.2/5
Posted on Mar 1, 2024
Nice and helpful staff at the hotel. We had water coming from the ceiling and within 15 minutes someone came to fix it. We got upgraded to the next category since the room we booked was occupied already For a 4 star hotel we expected it to be a bit cleaner however it wasn't obviously dirty. The room was nice and spacious.
Response from Property: Dear Mr/Mrs Reviewer, Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be nice and helpful, and that we were able to promptly address the issue with the water leak in your room. We appreciate your understanding regarding the room upgrade due to the unforeseen occupancy situation.We apologize for any cleanliness concerns you experienced during your stay. Rest assured, we take your feedback seriously and will work diligently to ensure that our standards are consistently met. We're glad you enjoyed the spaciousness of your room and hope to welcome you back for an even more pleasant stay in the future.Regards, PR Manager - Radisson Medan
Guest User
Superior Twin Room
Stayed in Feb 2024
Solo travelers
2 review
3.7/5
Posted on Feb 28, 2024
Good option for a city stay. Rooms are spacious with iron, iron board and complimentary tea & coffee. The check in was efficient and reception staff very friendly . The hotel is centrally located within the city.
Response from Property: Dear Mr/Mrs Reviewer, Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your city stay with us and found our rooms spacious and well-equipped. We're pleased to know that our efficient check-in process and friendly reception staff contributed to your overall satisfaction. We're glad you appreciated our central location as well. We look forward to welcoming you back for another enjoyable stay in the future!Regards, PR Manager - Radisson Medan
Guest User
Superior Twin Room
Stayed in Jul 2024
Couples
9 review
3.7/5
Posted on Jul 27, 2024
Acceptable hotel, old 4 star hotel. Definitely need to be renovated. Location is good, got kfc beside
Response from Property: Dear Mr/Ms Reviewer, Thank you for your feedback. We appreciate your comments and are glad you found our location convenient. We are aware of the need for renovation and are working on improvements. We hope to welcome you back in the future.Regards, PR Manager - Radisson Medan
Deltan
Superior Twin Room
Stayed in Feb 2024
Family
22 review
3.0/5
Posted on Mar 6, 2024
Disapointed with the hotel room Old room and hard bed Not raddisson level
Response from Property: Dear Pak Deltan,We apologize for the disappointment you experienced during your stay. Your feedback is valuable to us, and we are committed to improving our guests' experiences. We will address the issues with the room condition and bedding comfort to ensure they meet Radisson's standards. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Regards,PR Manager - Radisson Medan
Alex
Superior Twin Room
Stayed in Jul 2024
Couples
5 review
4.0/5
Very Good
Posted on Jul 29, 2024
We could hear loud music at night. Location is good and a lot of eating places around the hotel
Response from Property: Dear Mr/Ms Reviewer, Thank you for your feedback. We apologize for the loud music at night and any inconvenience it caused. We're glad you enjoyed our convenient location and the nearby dining options. Your feedback is important to us, and we'll work to improve our guests' experience. We hope to welcome you back in the future.Regards, PR Manager - Radisson Medan
Anonymous User
Superior Twin Room
Stayed in Feb 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Very convenient Great location Excellent Staff Hospitality
Response from Property: Dear Mr/Mrs Reviewer, Thank you for your sharing your rating review regarding your recent stayed at Radisson Medan. We are thrilled to hear that you found our hotel convenient, with a great location and excellent staff hospitality. We aim to provide top-notch service, and we're delighted that we could make your stay enjoyable. We look forward to welcoming you back soon.Regards, PR Manager - Radisson Medan
Guest User
Superior Twin Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 25, 2024
Staff is friendly & very helpful. Location is great. Shops & restaurant are within walking distance. On the first day, my room aircond was not working. It was immediately attend to & the technician fixed it. On the next day, I was offered a new upgraded room. A good variety of Breakfast. Pool is clean. Service is fantastic.
Response from Property: Dear Mr/Ms Reviewer, Thank you for your positive feedback. We are delighted to hear that you found our staff friendly and very helpful, enjoyed our convenient location, and appreciated the nearby shops and restaurants. We are glad that our team promptly addressed the air conditioning issue in your room and provided you with an upgraded room. It is great to know that you enjoyed the breakfast variety, found the pool clean, and experienced fantastic service during your stay. Your comments motivate us to continue delivering excellent hospitality to our guests. We look forward to welcoming you back in the future.Sincerely Regards, PR Manager - Radisson Medan
Sirivadhanabhakdi
Superior Twin Room
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 15, 2023
World class hotel. An opulent hotel experience. The room was very clean, quiet and peaceful with a nice view. The food and beverage outlets are amazing and the staff is very friendly and helpful. The service here amazing, free ice cream whilst waiting for check-in is just the tip of the iceberg. The deep joy pool, everyone should dive into once. Their luxury white fluffy towels, plush white bath robes and heavenly-smelling shower gels in tiny little bottles 一there's something about padding around in their fancy bathroom that feels gloriously decadent. The breakfast spread was a culinary delight, and the hotel's facilities, including the spa and fitness center, were top-notch. Located conveniently in the heart of the city, this hotel is the epitome of luxury. I highly recommend it for an unforgettable experience. Recommend this hotel to anyone that can afford it. 𝐓𝐇𝐄 𝐁𝐄𝐒𝐓 𝐇𝐎𝐓𝐄𝐋 𝐈𝐍 𝐓𝐇𝐄 𝐇𝐄𝐀𝐑𝐓 𝐎𝐅 𝐌𝐄𝐃𝐀𝐍 🏆🪙 (𝗥𝗔𝗡𝗞𝗘𝗗 #𝟭 𝗢𝗙 𝟰𝟰𝟯 𝗛𝗢𝗧𝗘𝗟𝗦 𝗜𝗡 𝗠𝗘𝗗𝗔𝗡) 𝐓𝐫𝐢𝐩𝐚𝐝𝐯𝐢𝐬𝐨𝐫’𝐬 𝟐𝟎𝟐𝟐 & 𝟐𝟎𝟐𝟑 𝐓𝐫𝐚𝐯𝐞𝐥𝐞𝐫𝐬’ 𝐂𝐡𝐨𝐢𝐜𝐞 𝐀𝐰𝐚𝐫𝐝𝐬: 𝐁𝐞𝐬𝐭 𝐎𝐟 𝐓𝐡𝐞 𝐁𝐞𝐬𝐭 𝗧𝗥𝗔𝗩𝗘𝗟𝗟𝗘𝗥 𝗥𝗘𝗩𝗜𝗘𝗪 𝗔𝗪𝗔𝗥𝗗 𝟮𝟬𝟮𝟯 | 𝗕𝗢𝗢𝗞𝗜𝗡𝗚.𝗖𝗢𝗠 LEADING BUSINESS HOTEL IN INDONESIA | WTA 2019 LUXURY BUSINESS HOTEL | WLHA 2017 HAPA BEST BOUTIQUE HOTEL 2016一2018
6/7
Response from Property: Dear Ms. Sirivadhanabhakdi,Thank you for the 5 star rating you give to us.We are glad that you were having a pleasant experience during your stay.We look forward to welcoming you back to Radisson Medan.Regards, Radisson Medan
Guest User
Superior Twin Room
Stayed in Jun 2024
Solo travelers
8 review
3.5/5
Posted on Jul 18, 2024
So far so good Recommended but not highly recommended There are more options in Medan
Guest User
Superior Twin Room
Stayed in Apr 2024
Business travelers
2 review
3.0/5
Posted on Apr 28, 2024
Alright
Response from Property: Dear Mr/Ms Reviewer,Thank you for your recent review and rating regarding your staying at Radisson Medan. We take your comments seriously and will address these issues with our management team to ensure that such incidents do not occur again in the future.We appreciate your valuable feedback as it helps us identify areas for improvement. We would be grateful for another opportunity to provide you with a more positive experience.Regards, PR Manager - Radisson Medan
Kamarul Zaman Abdullah
Deluxe King Room
Stayed in Mar 2024
Couples
16 review
4.0/5
Very Good
Posted on Mar 14, 2024
The front desk is very courteous and helpful. We reached the hotel early and able to leave our luggage before the check-in at 3pm.
Response from Property: Dear Mr Abdullah,Thank you for your kind review recently. We are delighted to hear that our front desk team provided courteous and helpful service. We are glad we could accommodate your early arrival by allowing you to leave your luggage before the check-in time at 3pm. We look forward to welcoming you back soon.Sincerely Regards, PR Manager - Radisson Medan
Anonymous User
Superior Twin Room
Stayed in Feb 2024
Business travelers
24 review
4.2/5
Very Good
Posted on Feb 27, 2024
Breakfast was ok, location was by the main road. There’s a KFC next to the hotel, overall a short pleasant stay.
Response from Property: Dear Mr/Mrs Reviewer, Thank you for your recent feedback. We are glad to hear you enjoyed your stay with us. We appreciate your comments on our breakfast and convenient location. Looking forward to welcoming you back soon.Regards, PR Manager - Radisson Medan