Guest User
January 27, 2025
We are very disappointed with the management of this hotel.
We booked seven rooms and chose twin beds (can be a king-size bed or a twin bed). On January 13, we contacted Ctrip customer service to make changes, changing to 2 king-size beds, 4 twin beds, and 1 triple room. After communicating with the hotel, Ctrip customer service replied to the email saying that the change had been made and that the change to a triple room could be paid on the spot. The day before check-in, we specifically called the hotel reservation department and the front desk, but they didn't know about the room type change. We explained the situation over the phone again, and they said they had recorded it. In the evening, we were worried, so a staff member went to the hotel front desk specifically to confirm again. The hotel front desk actually said that they didn't know about this situation, but they could record it. They recorded the required room type on the spot, and then we paid the upgrade fee for the triple room. I thought it would be okay now. As a result, when the guests checked in the next day, there was still a mistake in the room, and the bed was left as a king-size bed. Finally, it took more than half an hour to coordinate and change the room again! ! How can such management be rated as a five-star hotel? ? ?
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