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5 star

Stamford Plaza Melbourne
4.2/5123 Reviews

Stamford Plaza Melbourne

Melbourne Central Business District Melbourne|0.46km from Union Ln
My husband and have stayed at The Stamford Plaza times many times over the years and have always loved it, but this was the first time bringing the kids, as we wanted to treat them to a special night out in the school holidays. PROS - The pool and spa were the highlight of our trip. After reading some previous reviews about the water being too cold we were a little concerned, but they were both absolutely wonderful. The pool area was clean and the pool was lovely and warm. The spa was perfect and HOT - just the way we love it. My children LOVED the glass elevator, this was a real thrill for them and they are already asking when we can go back to go in it again. We did meet some lovely staff during our stay, and check in and check out was fast and easy. The room was nice and clean. There is absolutely no view of the city lights (we were looking out onto a wall) but this is just due to the location and can't be helped. The central location is fantastic. CONS - No valet - I'm sure this was a service that used to be offered in the past? Our bags took nearly 2 hours to be delivered to our room, and this was time wasted that we were planning on heading out to explore the city. They only arrived after several follow up calls asking how much longer they would be. We only had 2 towels (and no robes) in our bathroom, even though our booking was for a family of 4. When our bags arrived, we asked the gentleman to please provide 2 more towels for the kids but they never came. We ended up needing to take 2 extra towels from the pool area back to our room. Our 'Indulgence Package' included a bottle of wine which we were told would be brought up to the room. This also never came and I needed to ask for it upon checking out. The real let down though was the buffer breakfast, which was included in our package. We have stayed at many 4 and 5 star hotels and this was possibly the worst breakfast we have come across - I wouldn't even rate it a 2. The coffee machine was broken, and there was no service asking if we would like a fresh tea or coffee. My son had the pancakes (pre-made sitting out with the bread) and he said they tasted stale and crumbled in his mouth. The hot food (eggs, bacon, tomato, hash brown) were all stone COLD - not even luke warm. I considered asking if they could pop my plate into the microwave to heat them up but lost my appetite wondering how long it had been just sitting out there. And the fresh fruit was dry and looked like it had been sitting out a long time. I wish we hadn't taken take package with breakfast included, as we could have had a hot breakfast for much less $$ from the McDonalds just around the corner. Our package also included late check out to 12 noon however our keys did not allow us entry back in after 11am. OVERALL - We would stay at the Stamford again however I think they need to advertise it for what it truly is - a 4 star hotel. We have stayed at many 5 star hotels in Melbourne such as Crown Towers, the Langam and the H

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Business travel

InterContinental Hotels Melbourne, an IHG Hotel
4.2/5131 Reviews

InterContinental Hotels Melbourne, an IHG Hotel

Melbourne Central Business District Melbourne|0.72km from Union Ln
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Breakfast

Quality Apartments Melbourne Central
3.9/576 Reviews

Quality Apartments Melbourne Central

Melbourne Central Business District Melbourne|0.25km from Union Ln
We booked a loft room and had been eyeing off this hotel for over a year as one we would like to try. Unfortunately upon checking in the room was not at all what was advertised. The loft rooms look as if the living and bedroom space were all in one however the bed is upstairs in an open style loft. This would have been great for us because I could have relaxed on the bed (5mo pregnant!) whilst my husband watched tv and we could still talk etc. upon check in, we were allocated a room (510) which were 2 completely seperate floors with small awkward stairs between the two. This difference completely changes the dynamic of the space. Additionally - the loft rooms look bright with natural light, the room we had was extremely dark and looked out into a wall. I wonder if this was even a loft room because there wasn’t really anything similar about the spaces. A loft and a seperate floor are not the same thing? Unfortunately the hotel was fully booked so we could not be moved - and after finding make up stains on the unused (by us) hand towel, the bath being small and grotty, The couch being so sunken your legs hit the actual structural part of the couch making it too uncomfortable to sit on, and the whole place having a dark/dirty feel to it, we requested that we be able to cancel the booking with no penalty. At first we were told we could leave but wouldn’t be refunded, luckily we pointed out we hadn’t paid! Then it was said that’s fine, in that case we will keep your $100 deposit, luckily, no one had ever taken that from us either - so we were allowed to leave without charge. All in all - I would like to thank the staff. the gentleman we dealt with was only in his 2nd week and he was SO helpful and I really do appreciate the service he provided. We would have loved to stay, but at 5 months pregnant planning to spend the night in the room while my husband attends a show - I just did not feel at all like I would enjoy the time in the room. Had we both been going out, I would have been less bothered - but we shouldn’t have to feel like not spending time in the hotel is the only thing that makes it okay! We are now sitting in a hotel 500 metres away, same price, considerably cleaner and much more comfortable!! Will definitely remember to check trip advisor before booking next time because I can see similar reviews. Again, thank you to the staff we spoke to - they were a great reflection on the mantra brand which I have stayed at many times across many different locations and normally love and enjoy :)

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Top rated hotels in Melbourne

Searching for hotels near Union Ln? Compare room rates and reviews to find your ideal stay.
YTI Garden Hotel
4/5129 Reviews
Melbourne Central Business District
This hotel is in a great location in Little Bourke St, an 800 metre straight line from Southern Cross or an even shorter walk straight to Flinders St. Don't be put off by the cheap look, the worn carpet, old paint and narrow corridors, the room was clean, secure and quiet, the heating (A/C) worked, there was hot water and good water pressure and the beds were comfortable. For a cheap few days, there was really little more you could ask for - very close to everything you want to see in the heart of Melbourne and easy to get to and the desk staff were attentive and polite. Basically the definition of not judging a book by its cover, this is the perfect little place to stay on a budget.
Selina Central Melbourne
4.1/547 Reviews
Melbourne Central Business District
I was booking for Selina Central Melbourne but i get told that there are flood, so my booking has change to Selina St.Kilda. i was come so late but the staff still in receptionist. All the staff are nice. Its goof for backpacker.
Novotel Melbourne on Collins
4.4/571 Reviews
Melbourne Central Business District
The hotel is conveniently located right in the heart of Melbourne near the Spanish Quarter, Bourke Street Mall, and other shopping precincts. The staff are friendly and efficient at check-in. The rooms are good in size with modern amenities and comfortable beds. There is a kettle and small fridge. The bathroom has a bath with a shower, so if you have mobility issues, it's not for you. There is no rail to hold onto when getting in or out, which makes it dangerous, especially as it gets slippery. There is a pool and gyn which were modern and accessible. The room we had faced into the mezzanine of the hotel so you dont get any light from outside, which was strange. The room was very quiet and had a good air conditioner. Overall, we would stay here again, although the lack of being able to see outside wasn't ideal, and if you stayed for more than one night, it could be an issue.
Causeway Inn on the Mall
3.5/51 Reviews
Melbourne Central Business District
The transportation is very convenient. The place to live is exactly the center of the city center. It is very convenient to go to all places. The large shopping mall is located at the corner of the hotel, which is the free tram. It is less than ten minutes walking distance from Chinatown. , The only bad place, the hotel entrance is in Hengjie, it is difficult to find the first time you stay.
Ibis Budget - Melbourne CBD
3.8/565 Reviews
Melbourne Central Business District
Clean rooms, friendly staff and perfect location. Easily accessible to the public transport and eating points. Great value for the money. Good budget option for a short visit. I would love to come again.
City Square Motel
3.7/567 Reviews
Melbourne Central Business District
The good, the bad, and the ugly. The ugly. We stayed on the second floor with a laneway directly behind our room. Very regularly, every night, there was a loud sound of compressed air escaping from a vessel of some sort which reverberated in the confined space between buildings. It was loud enough to wake you up if you weren’t in a deep sleep. You could hear it over the TV and other background noise. The time interval between the compressed air escaping was about the time it took us to ALMOST get to sleep. By the third night we were sick of the lack of sleep and went to a chemist to buy earplugs. Although they helped, they didn’t block all the noise from the compressed air. But we were SO tired by then we finally got to sleep. The bad. The bed wasn’t too bad, but the pillows were just about ready to put outside for the dog to sleep on. One had a bit of ‘body’ left in it, the other was completely deflated. Had to fold in half to get my head up high enough to keep my neck from aching. (At least the pain in my neck distracted me from the air compressor noise!) The rooms aren’t serviced. The room smelt a bit ‘enclosed’. Like the wardrobe smell you get in a cupboard you haven’t opened for a long while. Carpets could have done with a steam and perfume? It wasn’t bad enough to cause concern though. Just an indication of the level of service. Bathroom mouldy. The good. The motel was very central, which was very handy. Trams practicality on every corner. 720 restaurants/bars/cafes within 500m radius of motel. The one staff member we met was very nice and friendly. There was plenty of steaming hot water in the shower.

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