Mendoza Hostels

Partner and I celebrating with what was supposed to be a trip of a lifetime for a 10 year anniversary. Due to COVID-19 overreaction I've never seen a stay go from so great to absolutely terrible in such a short space of time. On check-in and first day, it was perfection; staff were really friendly, we were upgraded to a club level mountain view room, provided with a complementary bottle of Chandon, breakfast excellent, executive lounge with free savory snacks & wine, great room and location. However found this good news was to be extremely short lived as things rapidly deteriorated that we couldn't wait to get out - not just the hotel but Mendoza in general. We had been following the news closely so knew of developments and the country entry limits /14 day quarantine etc. As Canadian residents with UK passports (haven't been back in 3 yrs) and being in South America for over 3 weeks we were fine under the current criteria. However we got back from a tour on the 2nd day with a note in our room saying that we need to be confined to our room for the rest of our stay despite no questions prior, using all hotel facilities and having the passport as proof. The note also asked us to send a random immigration phone number pictures of our entry stamp /passport as proof. Before breakfast we Whatapp'd the pictures as asked then went downstairs, however almost immediately some burly, meathead security guard pounced on us as soon as we left the elevator, saying we needed to go back to our room asap, to have breakfast in our room and wasn't allowed in the breakfast area limiting to only 50 people (yet letting in all other Spanish speakers without even a word - it was clear xenophobia). We eventually resolved with the guest svs mgr fortunately when the immigration number confirmed we were fine after a lengthy exchange. All of this would have been cleared up had they looked at our entry stamps from the start instead of jumping to conclusions based on Passport issuing country alone. For the remainder of the stay service was stripped down completely (e.g. select from menu instead of buffet), staff may as well have worn hazmat suits and place felt deserted. Who knows how many people were locked up in their rooms. For the rest of our stay it was absolutely terrible, Argentine's stare a lot, but you could see they had nothing to do but gossiping about us like a walking virus everywhere we went - seeing a hundred eyes from housekeeping to the lobby staff. It was so unpleasant and felt completely unwelcome. I'm not fully pinning the blame on Sheraton, as a lot was out of their hands - but made the situation 10 times worse and should realize who the source of their wages are when treating customers. We invested a lot of money into Argentina but based on this experience not sure if I want to visit ever again.

Beautiful environment and high quality of service

The service is good and the environment is good. Although the history is a bit old, it still has no loss of atmosphere. It is very close to the university and the dryland research institute. It is very convenient to work. If you visit again, you will continue to live!

Very good hotel well located, with very friendly and helpful staff

The hotel is well located but needs maintenance, and the small and hygiene is not so good compared to the other hotels in the network that are next to it.

Ralo do banheiro não tinha tampa, o que fez o banheiro cheirar esgoto . Cama pequena (queen). Ar condicionado central demora demais para gelar e causou um pouco de alergia. Pelo preço, vc consegue hotéis muito melhores

A centrally located hotel with large rooms and bathroom. Very attentive and friendly staff. Good breakfast. Would not recommend for dinner as we were the only ones so it is probably that everything we ordered was thawed immediately prior to cooking it. Breakfast is very good.

The staff are welcoming, helpful and friendly. One of the best attributes of this hotel is the location, near downtown and the Aristides area filled with nice bars and restaurants. The hotel offers a nice breakfast.However, this hotel looks quite outdated. The rooms are old: windows do not open, bathrooms are old, etc. The elevator doors get stuck (do not open) on the first floor. The first time, I got stuck and thought I had to hit the alarm button until I pushed the button for another floor and was able to get off the elevator. I informed staff about it; however, after 48 hours, the problem continued.