We were booked in this hotel by our airline after a very long, hard day. We hadn't eaten since breakfast and had a terribly stressful day of standing for hours and hours in the chaos of the airport during a covid crisis. We thought a ”Hotel Ritz” near the zocolo would offer a nice respite with a good meal before heading back to a rebooked flight in the early morning. But, alas, it was not to be. The staff who greeted us were very nice and professional. But our room was down a long, stark hallway and despite being in an old, historic building, there was zero character inside. The room was functional, though the shower was only lukewarm. When we went to the restaurant, which had all of the charm of a school cafeteria, and gave them our voucher for $600 pesos, they gave us a worn printout with a small selection of meals, then told us only 4 options were available. None were anything we would choose. We had planned to buy drinks with dinner, but they made us sign a receipt saying we had spent all $600 pesos ($30 U.S.) before even serving our food, which would have maybe cost $300 p. tops off a real menu. I ate part of a rubbery piece of chicken with a small wilted salad and my husband had a sandwich on white bread. Afterward, we walked somewhere else for food and drinks, which we should have done to begin with. We passed one other family eating in the hotel and noticed they had McDonalds take-out. Later, we checked their regular menu, which had many options that would have fit easily into the $600p budget. The treatment felt insulting. We had been given taxi vouchers to and from the hotel as well. At reception, we requested they schedule our morning taxi, which they assured us they would do. I got up early to double check with the morning reception that it had been scheduled, and they said yes - it was on its way. The hotel is on a section of street that is pedestrian-only, so we walked our luggage to the nearest spot for auto traffic and waited. The taxi never came. Finally, my husband went back to the hotel to ask for help and was told to call an Uber. It was clear that they had not called the taxi for us, and we lost almost an hour of time getting to the airport because of it. Oh yes, and the elevator buttons do not work. And the walls are extremely thin. Someone had sick kids nearby and the screaming and coughing echoed loudly through the halls all night. We could hear every flush and every conversation in that corridor. Most MX hotels have solid brick and stucco walls that block sound, but not this one. The Centro area is wonderful, and worth staying in for a night or two, but I recommend the Best Western Hotel Majestic. We stayed in a suite there at the beginning of our trip and our giant room was beautiful, overlooking the zocolo and the staff were great. The rate was good, too. If you have more time in CDMX, Coyoacan is my favorite neighborhood for lodging, but it's nice to spend some time in the centro. I also want to mention that we ha
Excellent
132 Reviews