Fearless25632123247
August 24, 2024
I try to write as many good reviews as bad ones, will be one of the bad ones. The only two good things I have to say about the property is the location and the free parking, some underground and the garage next door. Now the bad things. One of the two elevators was not working, another guest told me it had been out since the last time he stayed there. No AC in the bar area, no AC in the hall ways and the AC in my room could not get cool enough, although it was very hot outside. Attached is a picture of the C shaped curtain rod included was sagging so the curtain could not fully close. I asked the front desk twice and one maintenance man I saw to fix it, to no avail. Very low water presser in the shower and no fridge in the room. One day no toiletries were replaced (they do not the kind attached to the shower wall), even though I left a maid tip. The hotel has no business center, I needed to print a document. The front desk said I could email them the document to print, but I did not feel comfortable doing that. I've stayed here several times and like many business people, don't see other downtown options. I'm a Hilton Diamond member so I have plenty of experiences to compare to. The bottom line is, this property had never cared and will make no effort to improve, because they don't have to. There is not another large hotel chain downtown and apparently corporate does not care about this franchise.