Guest User
February 26, 2024
The hotel is nice, a bit expensive, but the location is good, the rooms are big, and the facilities are good. The triple room is directly a suite and is very large. The only bad thing is that the extra bed is a canopy bed (a common problem is that the middle of the bed is sunken, sometimes the feet are higher than the head, and the side of the bed is painful). It is similar to the hotels in Rome, not as good as the ones in Siena and Venice. Plus The beds are normal thick mattresses.
One important thing to note is that when we booked, we clearly chose a triple room with a queen bed and a single bed. However, when we checked in at the hotel, the store said that there would be an additional charge for the extra bed. We immediately contacted Ctrip customer service, and the matter was resolved in less than half an hour. The store only charged a city tax of 20 euros. At that time, they said they might also charge an extra bed fee of 60 euros, but they would try to waive it for us. After communicating with Ctrip customer service, if the store charges 60 euros, Ctrip will return the equivalent amount in cash to us. As a result, the merchant still collected 60 euros the next day. We returned to China three days later and contacted Ctrip customer service, and the same amount of RMB was transferred to the designated Alipay account on the same day. Ctrip is still reliable! Very satisfied with this.
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