Anna Ino
January 10, 2025
My husband had his bag with documents and money stolen in the lobby of this hotel on January 6 at noon (he turned away for a couple of seconds, moving his things from one sofa to another) - we were just waiting for a taxi, because we were going to the airport for a flight home. As a result, we went to the police, after which we provided a police report to the hotel staff, but there was no result - the hotel staff cannot watch the video of the lobby and cannot track who is in the lobby. This is outrageous. In general, I would like to see more participation and involvement from the hotel staff in this situation, but they are doing nothing. My husband did not expect that his bag could be stolen in the lobby of a 4 * hotel. Without a passport, he cannot fly home and check into another hotel, he needs to resolve a million formalities in Milan. He had to check into this hotel again alone, because the family flew home according to the original schedule. The management of this hotel needs to urgently take measures to prevent hotel guests from being robbed in the lobby in broad daylight. 4 days after the incident in the hotel lobby, the hotel staff still has not provided my husband with any information about whether they watched the video, whether they know the perpetrator (he was in the lobby and can probably be found) and what they plan to do in the future to ensure the safety of hotel guests. Shame on the management of this hotel!
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