Starhotels Business Palace

Due to flight delays, I arrived at the hotel at 1am. There was only one receptionist on duty at the time, and his attitude was bad. The security guard at the gate was even worse. He refused to help me with my luggage. I will never go to this hotel again!

Very bad experience: the transportation is not convenient, the surrounding area is in the suburbs of Milan and it is not safe, the guests are strange, it is not convenient to take a car to the city, and we can only take a taxi to travel. The conditions and standards of the hotel are similar to those of domestic non-star family hotels. There are no slippers, toothpaste, toothbrushes, and toiletries. They said there was no change when checking in, so they didn't change the amount. When checking in, they happened to meet local special service staff to open the room. Ctrip marked high-end, and the executive room I booked was found to be inconsistent with the Ctrip logo when I arrived at the hotel. I stayed for one day and canceled the next day 24 hours in advance. Ctrip told me that it could not be refunded. I booked Westin for the next day through Ctrip. Under this premise, Ctrip customer service also asked me to stay at the Star Business Palace. It is a combination of charging three times the money to let me live in the worst conditions; Ctrip’s customer service responsible for communication called and said that if the goods are not the same as the version, they will definitely refund the full amount, and then someone else said that they would give 200 yuan compensation. They said the cancellation was on the weekend and Ctrip's agent was not working so I couldn't communicate with them. On Monday and Tuesday, they said Ctrip's own housekeeping department was not working and asked me to wait. Finally, they gave me 500 yuan in compensation after waiting for a few days. The hotel fee was 1,400 yuan. The goods were not the same as the ones on the pictures and I had to cancel. Ctrip gave me 500 yuan. It's disgusting.