The Millwood - A Boutique Hotel Reviews

Response from Property: Dear guest, It is always wonderful to be considered a gem by SFO, and we sincerely appreciate your kind words and generosity with the rating - thank you very much! At The Millwood, we strive to exceed our guests' expectations of comfort, convenience, and quality accommodations/amenities; it's humbling and gratifying that you have the time to go into so much detail to demonstrate how happy you were with our comfortable accommodations, convenient room amenities, high cleanliness standards, varied breakfast selection, and pleasant front desk staff. Your positive comments set the tone for excellence in everything we do, and your 5-star review motivates us to keep striving to provide exceptional products/services for the satisfaction and enjoyment of our valued guests. We appreciate your feedback about the drawer and closet space. Kindly note that our rooms feature compact closets, which may not have been obvious. We apologize for any inconvenience caused and would like to mention that our front desk team is always around to make your stay as comfortable as possible, so please don't hesitate to reach out if you need assistance with anything during your stay. We are delighted to read we remain your accommodation of choice here for future visits, and we eagerly anticipate your return for another rewarding experience. Thanks again for staying with us on this journey and providing valuable insights into your stay. We are grateful for both. Safe travels! Kind Regards, Vijay Patel General Manager

Response from Property: Dear Joanne, We're thrilled to hear about your wonderful experience at The Millwood! It's music to our ears that you found your room clean, comfortable, and perfect for a restful night's sleep. We take pride in providing a peaceful haven for our guests. We're delighted that our location not only served your airport needs but also allowed you to enjoy some of the excellent local dining options. It's always our goal to offer convenience without compromising on comfort or experience. Thank you for choosing The Millwood for your stay. We hope to welcome you back soon. Kind Regards, Vijay Patel General Manager

Response from Property: Dear Guest, Your glowing review of The Millwood has us beaming with pride. We're thrilled that your experience was wonderful from start to finish! It's fantastic to hear that our team's warm welcome and excellent service set the tone for your stay. We love that you appreciated our beautiful surroundings and felt secure throughout your visit. This is exactly what we aim for – a cozy home away from home. Your high recommendation means the world to us. It's guests like you who make our job so rewarding. We can't wait to welcome you back to The Millwood for another serene and delightful stay in Millbrae. Thank you for choosing us and for taking the time to share your experience! Kind Regards, Vijay Patel General Manager

Response from Property: Dear guest, It's noticeable that our hotel policy regarding early check-in has upset you, and we are sorry for the dissatisfaction our early check-in fee caused you. While early check-in is not a guarantee, we try our best to accommodate our guests for this service and are pleased to provide this service for a small fee. It's regrettable that you were not aware of this fee prior to checking in; however, this is fairly standard in hotels across the US. We generally receive numerous compliments for our professional, friendly, and helpful staff, so we apologize if our front desk personnel failed to demonstrate the high standard of courtesy we expect of our team. Your interaction with our staff should always be pleasant, so we will be sure to share your comments with the concerned staff member as a reminder about the finer aspects of hospitality. Thank you for bringing these matters to our attention. We are committed to providing the best services to our guests, and your feedback helps us in that effort. We are saddened to read you feel you won't stay with us again. We would love for you to experience the top-notch stay that the vast majority of our guests do, and we earnestly hope you'll reconsider your decision and give us another chance to host you more successfully in the future. Thank you for choosing to stay with us while in the area. We are grateful for the opportunity to serve you and your daughter. Kind Regards, Vijay Patel General Manager

Response from Property: Dear guest, what a fantastic review to read - thanks so much for sharing your delightful experience at The Millwood with us and the community! It's always wonderful to be considered a "great find near SFO", and we are so pleased to learn you were 100% satisfied with your stay at our Millbrae hotel. It's a pleasure to read that our convenient location near the airport, clean and well-appointed room, and complimentary breakfast were all highlights of your stay, and we are thrilled to hear you enjoyed the room amenities, the tranquility of our property, and our delicious culinary offerings. Knowing that you intend to stay with us again brightens our day, and we eagerly await your next visit and the chance to delight you again. Thank you for making us your hotel of choice on this journey. It was our pleasure to host you. Safe travels! Kind Regards, Vijay Patel General Manager

Response from Property: Dear guest, We thoroughly enjoyed reading about your recent visit, and your 5-star review made our day! Thank you for taking the time to go into so much detail to demonstrate how happy you were with your stay at The Millwood. Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. From our spacious and well-appointed suite and functional in-room conveniences to our breakfast and complimentary on-site parking, it's great to hear that so many aspects of your stay pleased you so much, and we're sure that the information you've provided will benefit travelers who are considering a stay with us. Your complete satisfaction is our greatest accomplishment, and knowing that we remain your accommodation of choice here for future travels is our biggest compliment. We would love to serve you again and hope you'll be back to Millbrae soon. Thank you for choosing us and for your support. We are grateful for both. Have a safe trip! Kind Regards, Vijay Patel General Manager