Guest User
February 9, 2025
If I could leave a negative star, I would. We were gifted a stay by wonderful friends as a nice getaway for myself, my husband and daughter. We were very excited to see another island and get a break as a family- as we live a couple islands over on Mýkonos and have our own small hotel. So I say the following from both the stance of the guest, and hotel owner: the service we received and the way we were spoken to was appalling. We arrived after difficult travel and having rented an SUV as it was the only car ALLOWED to navigate the part of the island where the hotel was located, only to be told that we could not stay in their facility with a child. We were told we could use their phone to try and find other accommodation, but that the architectural design of the room was not suitable for children under 12. So- having spent time and energy to arrive to their hotel, we were dismissed with no help or care, left in their ‘cave’ of a reception to fend for ourselves and find somewhere else to stay on a weekend in August. To top it off, when we asked for the managers name to be written for us so that we could share the details with our friends who booked the stay for us, we were told to ‘write it ourselves’. Such behavior coming from supposed professional staff, for a room that cost close to €1,000 a night (not that the price matters really, even for €50 it’s terrible) was something I could not have ever expected. We were simply in shock. Thankfully, we were able to find accommodations (due to a cancellation) at a wonderful small hotel that welcomed us, as I would not have chosen to spend another moment in a place like that. It makes me sad that this experience ate up so much of our lovely family time. I hope they do better in the future with other guests as this is the opposite of how we would ever treat our guests or expect to be treated.