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Fairfield Inn & Suites Mobile

Fairfield Inn & Suites Mobile

4/564 Reviews
I did not plan to stay at this hotel- I was on a long road trip, and due to unanticipated road work and traffic accidents along the way that caused significant driving delays, I was unable to make it to my destination that evening. I booked the room on the Marriott Bonvoy app. The desk clerk was not at the front desk when I arrived- he was in a room behind the desk. The hallway was dark and dingy- very poorly lit. The room was clean; however, I wanted to use the freezer in the room refrigerator and found what is shown in the attached photo. Other issues: lightbulb in the room was burnt out, and while shampoo and bar soap was in the room, there was no lotion. I went downstairs to ask for it- and again, the clerk had to be summoned to the desk. I had no issues whatsoever with noise. I was grateful that the hotel had a hot breakfast- the breakfast hostess was outgoing and welcoming, but so much so that she was almost intrusive. This hotel is located in a busy area off of I-65. If you want a less congestion, I suggest driving north a few miles to Saraland- there are newer hotels in a less urban setting. This hotel could be so much better with a thorough renovation and a few tweeks in customer service.

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