Best Hotels near Surrey Hills Falconry, Mole Valley District

The team here are so lovely and friendly! I was only staying for one night in Leatherhead for work and they really made so much effort to ensure I was comfortable and had everything I needed. I had a couple of presentations in the evening that I admitted to Joanna on reception I was quite nervous about and she wished me the best of luck and even checked in on how they went the next morning when I went down for breakfast. Her colleague Petia was also lovely and super helpful. I think it’s these small interactions that can make all the difference and I was impressed.

Wooton House delivered on peace, tranquility and outdoor space but perhaps owing to getting up to speed with operations post lockdown, it wasn't as organised as I'd like. I booked via Trips. Com and prepaid on the platform but due to a clerical error they changed the full amount plus incidentals on the day of check out. The pre-authorisation on the card at check in was per standard practicebut it made no sense to me why the full hotel cost was held. I queried it but was informed this was the standard procedure. I am sure it will be resolved soon as I have informed the hotel but it would be great to see a much slicker guest experience next time.

We booked to stay at the Talbot as we were attending a function there. We appreciated the building is listed so as expected it's a little tired looking. The room we stayed in no.214, unfortunately smelt of drains so rather unpleasant. The hotel was fully booked so there was no chance of changing rooms. The safe was locked shut when we arrived, something I would have thought the staff getting the rooms ready would have had on their check list to ensure all was ok. It was just a little inconvenient to have to go & find a member of staff with a master key to rectify. The evening of the function we had attended we intended on having a light meal of pizza in the bar but were told they weren't taking any more orders due to staffing numbers so we were really disappointed as we'd had a few drinks so couldn't drive elsewhere. Breakfast was OK although pricy if it hadn't been included in the room rate. Also items mentioned on the breakfast menu weren't available which was disappointing eg French toast which is something quite basic! Probably wouldn't stay at this hotel again.

The first time we ever had a short break away here was in 2012 and it was amazing. On arrival, we were checked in by a person who gave us wristbands and told us everything we needed to know about early park access, breakfast check in, times, and everything you needed to know. We also had access to the walk around the zebra and giraffe (and the other animals) enclosures after the park had closed. Which was amazing. This time around it was completely different. We had to check ourselves in, which also cost an additional £15 for room keys. (which you do have back once you check out) No one behind the counter had informed us that some things had changed, so we went about things like it was back in 2012. On the second day, the day we were supposed to be granted 1 hour early in the park the early access gate was closed and locked. We decided to try the main entrance and after fighting our way to the front of the main entrance and trying to explain to staff that our entrance was closed, we still had to argue with one of the staff members to gain access. By the time we got to someone who was willing to let us in they were letting the public in anyway. So we lost our early access. The park was amazing the staff there were lovely and the rides were great and we really did have a cracking day. At the end of the day when the park had closed, we decided to go back to the hotel and change so we could enjoy the walk among the zebras and other animals. But again, the gate was closed and locked. I went to ask a member of staff on the main desk what was going on and why the gate was locked both times we attempted to use it and was informed that they don't allow hotel guests to have that privilege anymore. I was very disheartened by all this and this probably could have been avoided if we were informed during check in like we were in 2012. I get that it may be easier for some people but why am I doing hotel receptions jobs for them by checking us all in and trying to scramble the Internet and my email inbox to try and find out information. Everything else is fantastic and I really do love this place. They just need to make more effort to inform people about their stay and not just lump us with 100's of emails and expect us to go through them all for one tiny piece of information they could have easily told us in person.

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

Stayed here with family while visiting Chessington theme park. The hotel is located in nice quite part with beautiful views. The staff were brilliant and very helpful. Staff recognised my membership status and explained all benefits. The room had few stains but overall was comfortable. Note the place has no restaurant or anything at walking distance but few local places offer delivery. Breakfast was unfortunately a bit letdown for us 2 days in a row as the hash browns were cold and croissants not warm! Being vegetarian that were the options I went for as didn’t have much choice. Thankfully good coffee machine so had lovely cappuccino. I will however stay again more for the great staff and the location of the hotel.

The highlight of this hotel is the staff. Faiza, and the reception team were always super caring, attentive, nice and ready to help. The breakfast staff I don't remember any names but one of the guys were glasses, he and the whole team were really nice and smiley and eager to make sure I was comfortable and got everything I needed. Agnes from cleaning was always very sweet and so hardworking making sure the room was perfect and super clean. Regarding the hotel itself it is okay. The carpets in the ro gave a very old look but it depends on the taste I guess. The biggest problem for me was the fact that there was no gym.

We have been staying at the Hotel for a few weeks now. After long hours at work, we just wanted to stay somewhere where we can disconnect with work, relax and connect with other people. Nevertheless, I would like to share with everyone that Bar attendant (James) would always go that extra mile to ensure customer expectations are exceeded. Is not just about serving you a drink and taking orders. Excellent customer service by always interacting with customers, offering advice, friendly, accommodative making our staying very pleasant. I strongly believe that a good job should always be well recognised. Thank you for the high level of professionalism. Regards Ruben

This is a hidden gem for business guests. I have stayed in this hotel a few times over the last 3 years and found the product very suitable to my needs. Great value for money and the team is very attentive. Although it’s only 7-8 mins drive from Gatwick you don’t feel you are near an airport. Totally deserves a 5* review.. will return soon.