Guest User
September 13, 2024
A family of three booked two rooms, but only one room was given to us when we checked in. We were given three room cards, so we thought we were given two rooms. During check-in, the front desk never asked us if we were staying together, and we booked two rooms when we placed the order. We went down to find the front desk clerk at the time, and he said he had asked us, but he actually didn't ask at all. There were food residues and stains on the sheets of the first room we stayed in, and there were leftovers like hamburgers or other food left by the previous guest in the refrigerator. We waited a long time to ask them to clean and replace it. We called twice and finally went to the front desk to ask them to clean it. The air conditioner was very noisy.
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