Hotels Near Baumarkt an der Linde in Monschau

Superb hotel we have been able to enjoy the weather of the use of the pool service cleanness nothing to re-repeat we will come back without hesitate

After all, it is five stars and the hardware is good. The room is big enough and the breakfast is rich enough, especially the friendly staff. The underground car park is very convenient, with 16 Euros overnight, and it is 16 Euros when you go in and out several times during the day. The only thing is that there is no medical first aid kit, and the child has fallen without a disinfectant. . . . There is a park nearby and children like it.

I couldn’t find anything I didn’t like about this hotel or location insofar as location, cleanliness or staff. In fact, the breakfast was so far superior to ANY Hampton at home (in US) as to be comical. Huge assortment of choices. The room was huge, quiet and very clean (think floorboards, bathroom tile, and closet!) Alas, they have (unfortunately) adopted the US practice of using COVID to cut costs. There is apparently no housekeeping on weekends, so they put a cart out with supplies. Give me a break. The ersatz fireplace in the lobby is silly and the sliding bathroom doors at European Hamptons continue to annoy. But overall, a very superior product

Nice hotel! Friendly staff working hard. The room was good, (home animal room, our dog was with). Delightful snack was ready for the dog in the room. The TV in the room was a little overcast for us. No possibility of connecting or streaming a chromecast to the TV. Nice terrace at the room. Nice garden to walk nicely. Breakfast was great for us. The hotel has a very small number of guests who are not able to take care of their staff during events (marriage, birthday and condolences at the same time). The great advantage for us was that you get an email every evening and can indicate whether you want to clean towels next day or that they have to do your whole room.

Though we weren't expecting our rooms to be in the Kasteel itself, the accommodation in the modern blocks was corporate and dingy and though described as ”deluxe with a balcony” had no views of the ancient pile or anything of particular interest. To be honest, I have stayed in more interesting Travel Lodges in the UK and paid half the price. The whole place oozed mediocrity, from the check-in clerk who volunteered no recommendations on how to experience the Kasteel which was, in effect, sealed off to tourists, to our bathroom which had no natural light or air and a shower situated in the bath. All very disappointing. Dinner in the Old Water Mill was marred by a delay of 25 minutes before we saw a menu and extremely long gaps between courses which we put down to a shortage of kitchen staff or maybe a lack of english menus; both seemed plausible. The food itself was high quality/mid-range though definitely not gourmet or fine-dining. Oddly, Limburg wines were not included on the wine list but a very limited number of bottles from the best promoted vineyard in the region were available by the glass on request. The entremet was literally inedible though I appreciated the free glass of dessert wine I was given in compensation. Service had its faults such as asking us what we wanted to drink before we had been given any kind of drinks/wine list but was generally characterised by a sincere effort to provide attentive service. We opted not to have the breakfast buffet at 23 euros a throw and though the check-out clerk verbally acknowledged we hadn't partaken, somehow he included a line item on the bill ”breakfast excluded” which added 46 euros to the bill (yes, added) which we only discovered as we prepared to drive off. Utter stupidity and a symbolically apt end to our misadventure at Kasteel Vaalsbroek.

For the price I paid for my room, I expected a LOT more. I travel a lot and very often around Europe and the USA and this hotel is one of the worst value for money hotels I have had the misfortune to experience - you are charging PREMIUM prices for dark, miserable rooms where I even had to cliimb upstairs to go to bed. The bed was on a mezzanine where I had to stoop to avoid banging my head on the ceiling as I am a tall man and the polished wooden stairs made me feel very anxious that I would slip going down them especially in the middle of the night. The coffee cups were damaged (chipped) and you have the AUDACITY to offer cheap recycled toilet paper in a a dispenser that I have only seen in the cheapest BUDGET hotels!!! Not even a roll of toilet paper!! Cheap single sheets from a plastic holder!!! And you charge €184 per night for THIS?? It is ABSOLUTELY SHAMEFUL. I am not happy AT ALL with paying such a high price for an overnight stay . You should be charging HALF the room rate. Unfortunately I had no time to ask for a better room or a refund as I had an evening engagement in Verviers but I will not be staying in your hotel again. Whilst the woman on the checkout desk was apologetic and offered me contact details for your customer care team for a future stay in one of your hotels in the region, this is not going to happen as it will be at least a year before I return to Verviers/Spa and I would have preferred a partial refund instead. I most certainly will not recommend your hotel based on this experience. A refund of at least 1/3 of the price of my stay would be helpful but I suspect that is not going to happen.