Hotels Near Zum Jone-Bur in Monschau

We were nicely surprised by this new (or recently refurbished?) family-run hotel. It is very cozy, laid out in a ”motel” style where each room is entered from either the courtyard or a courtyard balcony. We did not use the swimming pool but its use was offered. The courtyard garden and surroundings are beautifully kept and fit well with quite picturesque neighbourhood of Eynatten. There are five restaurants within a walking distance if you happen to arrive, like us, on Sunday night when the hotel restaurant is closed. The breakfast was very good and when there was a slight confusion as to the time the brakfast started, the family started running around and managed to start the breakfast within minutes after our (early) arrival to the breakfast room. The location close to the highway makes it a nice place to stop on a long journey.

The room is a bit small, and the facilities are normal. There is nothing special. The breakfast is delicious, which is good. It is close to the Aachen Equestrian Competition venue. It is very convenient to watch the competition, but the service is very average. It is completely self-service. Yes, no one cares.

Though we weren't expecting our rooms to be in the Kasteel itself, the accommodation in the modern blocks was corporate and dingy and though described as ”deluxe with a balcony” had no views of the ancient pile or anything of particular interest. To be honest, I have stayed in more interesting Travel Lodges in the UK and paid half the price. The whole place oozed mediocrity, from the check-in clerk who volunteered no recommendations on how to experience the Kasteel which was, in effect, sealed off to tourists, to our bathroom which had no natural light or air and a shower situated in the bath. All very disappointing. Dinner in the Old Water Mill was marred by a delay of 25 minutes before we saw a menu and extremely long gaps between courses which we put down to a shortage of kitchen staff or maybe a lack of english menus; both seemed plausible. The food itself was high quality/mid-range though definitely not gourmet or fine-dining. Oddly, Limburg wines were not included on the wine list but a very limited number of bottles from the best promoted vineyard in the region were available by the glass on request. The entremet was literally inedible though I appreciated the free glass of dessert wine I was given in compensation. Service had its faults such as asking us what we wanted to drink before we had been given any kind of drinks/wine list but was generally characterised by a sincere effort to provide attentive service. We opted not to have the breakfast buffet at 23 euros a throw and though the check-out clerk verbally acknowledged we hadn't partaken, somehow he included a line item on the bill ”breakfast excluded” which added 46 euros to the bill (yes, added) which we only discovered as we prepared to drive off. Utter stupidity and a symbolically apt end to our misadventure at Kasteel Vaalsbroek.

For the price I paid for my room, I expected a LOT more. I travel a lot and very often around Europe and the USA and this hotel is one of the worst value for money hotels I have had the misfortune to experience - you are charging PREMIUM prices for dark, miserable rooms where I even had to cliimb upstairs to go to bed. The bed was on a mezzanine where I had to stoop to avoid banging my head on the ceiling as I am a tall man and the polished wooden stairs made me feel very anxious that I would slip going down them especially in the middle of the night. The coffee cups were damaged (chipped) and you have the AUDACITY to offer cheap recycled toilet paper in a a dispenser that I have only seen in the cheapest BUDGET hotels!!! Not even a roll of toilet paper!! Cheap single sheets from a plastic holder!!! And you charge €184 per night for THIS?? It is ABSOLUTELY SHAMEFUL. I am not happy AT ALL with paying such a high price for an overnight stay . You should be charging HALF the room rate. Unfortunately I had no time to ask for a better room or a refund as I had an evening engagement in Verviers but I will not be staying in your hotel again. Whilst the woman on the checkout desk was apologetic and offered me contact details for your customer care team for a future stay in one of your hotels in the region, this is not going to happen as it will be at least a year before I return to Verviers/Spa and I would have preferred a partial refund instead. I most certainly will not recommend your hotel based on this experience. A refund of at least 1/3 of the price of my stay would be helpful but I suspect that is not going to happen.

The facilities were perfect, and it was comfortable to have a cable car dedicated to guests who could go directly to therme in the bathrobe figure. However, despite the advance payment via Trip.com, a deposit was charged 50 euros at check-in. It was said that it was refunded after the adjustment of room service etc. However, the refrigerator was empty. There should be no additional. I thought it would be paid back at check-out, but it was said that it would be refunded via the card company after 2 － 3 days. However, even after a week, it has not yet been refunded.