Top 5-Star Hotels in Monterrey

We spent the afternoon and night here. Check in was fast and courteous. Room was large, clean and comfortable. Housekeeping did a good job. Management should buy new towels, wash cloths, etc. As thrill are becoming grey with age. Due to Covid, restaurant was closed. Room service menu had a big variety. Service was fast and polite. Food was very good.

We arrived late at night and did not realize what part of Monterrey we were staying in. Instantly we were impressed with the hotel. The staff was accommodating and extremely friendly. Even past midnight on a Wednesday, someone that spoke English was working the desk which made check-on a breeze. When we woke up in the morning and opened the drapes, it was floor to ceiling windows facing south and an amazing view of the mountain range. Not only that, we were in the most cosmopolitan area of the city. There are tons of restaurants, bars, a massive mall, all within walking distance. We ate breakfast every morning at 1856, the on-premises restaurant. It was amazing. Yes, a buffet but one that was top notch and enough choices to make anyone happy. The pasole on Saturday was perfect. The various salsas were great and the pastries were very local and tasty. I believe that 1856 becomes a steak restaurant at night but we were busy exploring the city. The staff was great, rooms were always cleaned. For Americans that don't speak Spanish - there was one English channel on the TV, I think Fox News or CNN and then one sub-titled channel that showed movies and FX shows. Uber was extremely quick when we called. The location was great. Maybe 30 minutes to the mountains to hike, horseback or boating, or a five minute walk to any type of retail you want. I would stay here every time we visit Monterrey as the experience was completely awesome.

Live Aqua took a bit to get used to two receptions, one road side and one on the 18th floor, but at both a good welcome. Room looked great and well appointed, the Molton Brown toiletries, full mini bar, good size bed, nice linen, dressing gowns etc remote control curtains, The only problem Awas the wet room! After a shower the water didn’t drain away, it pooled around the bottom of the bath and the blinds and curtains, leaving for much of our stay a flooded and at times unusable wet room. On notifying reception, the drain was ‘looked at’ but the issue was not rectified. We had breakfast one morning in the hotel and whilst the food was good , unfortunately the same can’t be said for the service. We were not advised how the breakfast system worked, and when I went to take some toast from the open hot counter I was shouted at by a waitress “ have you ordered toast?” He we been told that toast, or anything else had to be ordered then I would have known!!! Considering the amount of staff on the floor and the star rating of Live Aqua, the standard of service we experienced in the restaurant was disappointing. Would I stay again? Unlikely.

The first time I went to check in, the location was in the center of the city, and the surrounding area was very prosperous. There were shopping malls nearby, shopping nearby and business meals were all satisfied.

The Quinta Real is perfectly located in a safe, upscale, and clean part of town. It's location is surrounded by top-notch restaurants, a mall across the street, and fine hotel dining!! Respectful hospitality begins at the front door (Fernando), to the front desk (Judith, Vivinnia, Jesus), extends through everyone working in room service, reliable/safe taxi service (arrange taxi service with Fernando), and everyone on staff acknowledges you with a smile and ”buenos dias”. Hotel amenities were luxurious, accommodating, and the bed was like sleeping on a cloud! I particularly enjoyed the gym and pool, and my daily bucket of ”consumable” ice to go with my free bottled waters. Don't worry if you forget to pack a toiletry - they have them on the bathroom counter! I recommend a room with a jacuzzi - how nice it was at the end of my day to relax in the jacuzzi! I was treated like a queen and cannot wait to return! Thanks to everyone at Quinto Real Monterrey for a memorable vacation!

Very nice hotel with good breakfast and nice personal. It’s better to choose the breakfast with all, the price difference is quite small. If you are going with your car, you can park inside, they have a private free parking. Good location in Monterrey. The room is big and clean, also the bathroom.

Had a great time in Monterrey and the Sheraton was a perfect location. The room was spotless and the staff was attentive. My flight to Monterrey was delayed until the next day and I was able to reach the hotel by email and they had no issue adjusting my reservation. They even gave me excellent location tips for my 10 mile run. I would definitely stay again.

The hotel staff is great . Very polite and helpful. Right from the time I got into the hotel cab from the airport to the time I was dropped back , had a smooth experience with the staff. Jessica ( reservations) , Augstin ( cab driver ) , Eduardo ( front desk - in the night shift ) , Jose ( shuttle driver ) were really hospitable and offered to help whenever needed. Location of the hotel is great with restaurants and malls close by .. it’s a lively place .. rooms were decent and liked the rooftop with the pool on it .

What a surprisingly gorgeous hotel! Just about everything about the property was top notch. Only the buffet was a little lacking, mainly because it had a different theme each day, and “Oriental” Monday lacked in flavor. (And my drink at the bar lacked in alcohol.). Otherwise, a wonderful experience. I would definitely return.

Very good and warm service made me feel warm in a strange city. Most of the staff of the hotel speak English. Even if they don't speak it, they will call English speakers to help. The restaurant upstairs is cheap and delicious. The scenery is also good. The room is very clean. I will clean the hotel every day. It's also very lively downstairs and nearby. Very recommended!!