Hotels Near Otoño Flores in Montevideo

Apart from being a great location close to departmental transport and the hotel including the rooms are very clean the staff are extremely friendly and courteous plus they go out of they way to help - This is are second time stying in the hotel and we would highly recommend it

We had no problems with the hotel, its location or cleanliness. However, we were double charged for our room back in March 2022 and 7 months later have still not received a refund. Upon check in the girl charged our credit card the incorrect amount for our booking. When I pointed out the error, she recharged my credit card in the correct amount and said she would issue a credit once she asked someone who knew how to process it. Shortly after we were issued a credit and given the appropriate slips indicating the 2 charges and the credit charges to my card. When we arrived home I noticed 2 charges from the hotel on my credit card statement but no credit. For some reason the credit has never processed to my credit card. Up on closer inspection of the credit slip I noticed it says INCORRECTO at the bottom and therefore never got processed. I have sent numerous emails trying contact someone at the hotel since this booking trying to get my $463.50 USD refund; and no one will return my emails or my phone calls. I even had the booking agency contact the hotel (***********) and they still will not correct this matter. This is not a big hotel (it has 21 rooms) and at the time of our stay it had very few bookings so reconciling this matter should not be a problem. I wonder if they make a practice of doing this type of thing??

We stayed for 4 nights at this hotel together with our 2 kids. We expected it to be a business hotel with comfort and some luxury. At least cleanliness. Well it wasn’t. It might be a 4 star hotel for Uruguayan standards, but for the rest of the world its more like a 2 star old fashioned 60s hotel. We had a family room (2 bedroom) on the 7th floor. Already exiting the elevator we knew what we could expect. Floors with old carpet and full with nasty stains. The entire floor smells old and a bit like old sigaret smoke. Pretty nasty actually. The room itself is similar. Old floor with broken tiles and edges. Really sober and uninviting room, no decorations whatsoever. No ceiling lights. Old furnishings. No curtains just a screen. A big disappointment actually. Gym wasn’t available. We took a look but I wouldt even dare using those old machines actually. Certainly when you consider the price per night this place just isnt worth it. So after a night we expected a breakfast with some sort of business standard. But also the breakfast is a big disappointment and actually pretty tasteless. I dont know what they add to the scrambled egg, but smells weird. Fruits are out of date and nasty. Dry bread. Cold scrambled egg. And due to covid it is not allowed to get to the food yourself. One (sometimes 2) person is helping everyone in the hotel, so that didnt really work out. On day 3 all of the sudden our cards to enter the room didn’t work anymore, ofcourse solved at the reception but still annoying and strange. Well at least the free wifi worked well here. Overall I would recommend to book a different place with a higher standard, NH is a bit of disappointment considering the price per night.

The room is small, there is no supplies inside, the sheets and pillowcases are very old, the good place is at the beach, the lobby is very good, very big, there is coffee, the work area.

The hotel is incredibly clean and looks brand new (it is actually 1.5 years old). The room (rooms 510 & 410) was spacious, clean and decorated very nicely. The shower water pressure was incredible and the beds very comfortable! But the very best part of this hotel is the staff! I booked 2 rooms for 2 seperate nights and Andres at the front desk made it easy and kept us in the same room. Vanessa, Maximillian and the gentleman working with Andres in the evening made a tour to Punta del Este that we didn’t was possible, possible. Thank you all for your help! I will not ever even look for another hotel for my next stay in Montevideo. I will only stay at the Hotel Costanero! They went above and beyond and the location by the shore is perfect! I HIGHLY RECOMMEND IT

The location and environment are very good, business travel or vacation are quite suitable, I will choose this hotel in Montevideo in the future, the nearby facilities are also very complete, recommend it to everyone

Good location, in Punta Carretas, just a few blocs from the ramblas and within walk-in range with restaurants and shopping places. Large rooms, with very good beds. Average breakfast, with few options. The price was very good. The check in experience was not very good, they didn't find the reservation, which was made directly... At the check out, they forgot that we had payed a guarantee of 20% of the stay, and charged the full amount, and had to refund it... Over all very good option in Montevideo.

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Awful service - this hotel is not worthy of even 1 star. Their staff are not trained properly and ruined our stay in Montevideo, don’t waste your money here there are plenty of better and cheaper hotels available. 1) The hotel lost our booking and blamed it on us, making us wait 30 mins at reception at 10pm at night for our room 2) The window in our room was broken, we informed them in the morning and when we came back to the hotel that evening we were informed we couldn’t open the window and it was slightly fixed but they would fix it tomorrow (no offer of compensation or apology) 3. The reception staff repeatedly ignored our phone calls when we were trying to clarify the room bill (I called at 15 min intervals for 1 hour so it was obvious they weren’t picking up our room) - never in all the hotels I have stayed at around the world have reception staff repeatedly ignored a room call, it is the worst service possible 4. They tried to charge us more than was originally agreed for our room at checkout and nearly made us miss our flight I have stayed in hotels all across South America and this was the worst service I have ever received - do yourself a favour and save the headache of the poorly trained staff and book another hotel.

New facilities, convenient transportation, good environment, close to the city center, good sanitary conditions, clean and tidy, good front desk service, warm reception