Guest User
December 29, 2024
We are extremely disappointed by the experience we had during our stay. The Villa Toscane hotel that we booked online did not correspond in any way to the photos or the prices displayed. When we arrived, we discovered that the hotel had no on-site services, so: check-in, spa, lounge must be done at the Royal Plaza located opposite!
In addition, a former host, the beds were uncomfortable and did not meet the advertised standards, no renovation has been done since... We wanted to cancel our reservation because of this unacceptable situation, but it was not possible. Result: we had to book two additional rooms at the Royal Plaza hotel, with exorbitant rates.
This experience is a real warning: you should not blindly trust online booking sites (Trip.com). We hope that our return can prevent other travelers from experiencing such a mishap.
Original TextTranslation provided by Google