Best Hotels near Mountain View Caltrain Station, Mountain View

The environment of the hotel is beautiful, the houses are clean and tidy, and the service is very good. On the first night when we slept, we heard a noise like an exhaust fan outside. The next day we reported it to the front desk and changed our room. The new room and bathroom were bigger than the previous one. We lived very comfortably.

Clean and easy access, plenty of good parking. the only thing I would recommend is to have paper plates so we can take a muffin to the room and better creamer in rooms since we were staying in outer building. Beds were very comfy. Good breakfast options! Seemed to be safe area as well with many amenities accessible.

The facilities are very new and the rooms are very clean. The breakfast was rich and the staff was very welcoming. They even packed hot eggs and bread for us before we had to fly on the last day. The surrounding communities are very safe, and the nearest commercial area is about 2.5 kilometers away. Overall, it's a good choice for business travel.

We didn’t get recognition as elite member. The wall was thin and unfortunately had a high-temper neighbor who had a GREAT night till 5 in the morning. (Called the front desk before sleep so it’s better but can still hear sounds from TV etc) The bill was wrongly charged. (Correct upon requests) COMPLIMENTARY breakfast was capped to $25 but the department can still wrongly charge. Forgot to mention, I was calling their billing office and no one answered ( 9am PST) so I called the elite member line to get through the accounting line.

The room was nice the hotel was very clean it just smells wonderful and the staff was over the top friendly

I must’ve been the lucky hotel guest to get the jet engine in the bedroom closet because I am surprised to see no other reviews about it. I came to Residence Inn thinking that it would be a Marriott quality experience. I stayed with my daughters for four days and should have checked out after the first night. We tried to keep the room at 70°. The air-conditioning unit/furnace was locked behind a door in the bedroom. Whenever it would turn on it would rattle the entire door and literally sound like a jet airplane about to take off. It woke me up EVERY TIME it turned on throughout the night and it was so incredibly loud. We tried turning it off for the night, but immediately the temperature of the room would jump up to 76°, so we dealt with it. Again, we should have left. BEWARE OF ROOM 137! My daughters tried sleeping in the hide a bed. When we pulled it out there was no bedding, and no bedding to be found in any of the closets. We called the front desk and a man delivered the bedding without saying a word. No smile, no words. The hide a bed was so incredibly uncomfortable that my daughters just ended up sleeping on the couch instead. We have slept on Marriott hide a beds before, but nothing so terrible. After our first full day being out in the city, we decided to come home and get in the hot tub. We opened up the towel bin to find only a few towels and some garbage. I also noticed that there was hardly any pool furniture. Maybe one table and four chairs? We got in the hot tub and enjoyed ourselves while the jets were going. As soon as the jets stopped and the water was still we noticed a layer of bugs all over the hot tub. We immediately jumped out and left. Is the hot tub ever cleaned? As we would walk back to a room I would notice piles of garbage in random corners, and bags of garbage left outside of rooms and in the parking garage. Sometimes they would stay for days without being picked up. I must’ve missed the memo that rooms are not cleaned every day either? There is nothing posted anywhere in the room or in the hotel. Again something I was not expecting, maybe I missed the fine print. I wish this “hotel” would take care of the rooms and hallways and keep them maintained as well as they take care of the lobby and breakfast area. My family will not be returning.

Pros: (For this part, this hotel deserved a 5-star review) 1. Rohan the front desk manager was nice. He made me feel welcome. He acknowledged the Hilton gold member status right away and offered the perks without me asking. He offered $ 10 breakfast credit or additional reward points.Which I picked the breakfast credit. He also gave us an upgrade to a bigger room and waived the parking fee. 2. The room is really clean and everything in great order. For example, the bathtub held the temperature of water for a long time and the shower drains fast. The bed is firm, which I like a lot. The thermostat, the refrigerator, the TV, etc all in great condition. The edges of the bathroom walls or around the bathtub also looked very clean. 3. The gym, the swimming pool, and the hot tub are all well maintained.4. The location is really good. Close to all the places we need to go. 5. The room does not have any strange smell. Cons: (For this part, one star out of five was removed) 1. Billing system: Used the Hilton app to checkout on my mobile phone. The pdf of the receipt never arrive in my email. So I went to the front desk to ask for a printout of the receipt. That was when I found out that all the perks (waive parking fee, breakfast credit, etc) promised at check-in for gold member status were not honored and my credit card was charged. The front desk manager could not find the credits in the system until I mentioned Rohan's name. Then the credits were finally applied and I got a new receipt. So it is always a great idea to make sure you review the receipt before leaving the hotel to avoid surprises like that. 2. $12.95 continental breakfast per person is steep, considering what you get. There are just some cut fruits, pastries, and bagels, and Quaker instant oatmeal in the cup. I was expecting some eggs, pancakes or hash browns for that price. I don't recommend it unless you need the convenience of eating breakfast in the hotel and you are given the $10 credits. 3. Instructions about the facility are lacking: I could not find the pool hours and breakfast hours on the hotel website or in the app. I did not see any posted signs about the hours, either. Had to ask the front desk for information. 4. The blackout curtain in the bedroom cannot totally be pulled to the center to cover the entire window. It left a big gap (about 4 feet wide). got woken up by the bright light early. 5.$15 parking fee.

Stayed here for a few nights to attend a concert at the Shoreline Amphitheater. Picked Avante because it was reasonably priced and close by. The rooms were clean and super cute (there was even a rocking chair!!), however the only issue we had was that the bathroom door didn’t close completely because it wasn’t put on correctly. It ended up not being a dealbreaker because the door still closed and stayed closed, but you couldn’t lock it if you wanted to.

Good value for money, maybe the time period I booked is not the reason for the peak season, the price of more than 500 yuan is completely acceptable.