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Courtyard Muncie at Horizon Convention Center
4.4/533 Reviews
Stayed here for a convention. I had an issue when checking into my room that the corridoor and my room stank of ***** / *********. I was moved to another room, further along the corridor, but this wasn't much better. The staff member I spoke to about this didn't seem to be that concerned. This was on the top floor and the smell was coming through the aircon system at the far end of the corridor where the stair well leading to the roof was. I can only assume that access to the roof where the air intake vents for the aircon units is restricted to staff only and that someone was on the roof smoking ***** (illegal in the state of Indiana) When I returned to my room that evening the smell still lingered but by morning it had gone. However, I feel that this should have been taken more seriously. The carpets in the lifts looked like they hadn't been cleaned for weeks and the edges of the carpets in all areas looked like they'd never been cleaned, just pure lazyness, if the hover can't get to it then don't bother attitude. The bar attached to the venue offered a great selection of food and drinks and was one of the better places in town. The starbucks in reception was good, although opening times were limited to a few hours morning and evening. The rooms where big and comfortable, but are showing their age with worn furniture and bits broken here and there. Room service / Cleaning of rooms was non-existant. You had to ask for service. It wasn't even provided every other day as advertised. I heard one gentleman complaining that even though he'd asked every day, it was day 4 and his room still hadn't been cleaned. I've attached a picture of one of my towels! frayed and threadbare. It wasn't the usual Marriott standard I'm used to and I wasn't even aknowledged as an Gold Elite.

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