We are here now. Reserved 2 rooms to accommodate 4 people, one for 3 adults, the other for 1 adult. They brought us a roll away bed for the 3rd adult and when I asked the front desk, they said they had no rooms to accommodate 3 adults with 3 proper beds. (Then why offer it as an option?). We were offered to move to a larger room, for the larger price, but would still only get the roll away bed for the 3rd adult. Accommodations…..incredibly dissatisfied. Especially for a 5 star hotel. We were ignored, not exaggerating, when we pulled up with our vehicle. While trying to parallel park to unload, 2 employees stood joking around. A colleague stopped what he was doing, interrupted them, and all but got in their face to tell them to help us! At this point I was pissed! And mind you, i was outside of the car and they had no idea i was with the car……so i was witness to it all. They were kissing the feet of the others (who were not wearing sweat pants) and legitimately IGNORED us. I was PISSED. Not because I’m stuck on myself, but because it’s so true. If you don’t LOOK a certain way, especially at this 5 star hotel, YOU WILL BE IGNORED. Don’t hate on me for my honest review. Just know that if TRUE luxury is what you’re seeking, no matter what you look like or what you drive, you may have better luck down the road. It’s not here. Best of luck and let’s hope I’m one of the few who has had to experience this.
Outstanding
138 Reviews