The Monarch Hotel

The Monarch Hotel Reviews

The Monarch Hotel

PQ3W+C3H, Rose Ave, Nairobi, 00100, KenyaView Hotel Details
The Monarch Hotel
The Monarch HotelThe Monarch HotelThe Monarch Hotel
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The Monarch Hotel Guest Reviews

3.8/5
Good
58 review
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
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Positive reviews(43)
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Negative reviews(3)
Guest User
Standard Room
Stayed in Dec 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 24, 2023
It’s a great place to get some peace and quiet in the midst of the hustle and bustle. It’s just a 500-meter walk away from Chinatown. It’s a safe and comfortable product! The food seems not to suit Chinese tastes, I haven’t tried it yet,,,
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear that you found our surroundings, amenities, cleanliness, and service to be perfect. It’s great to know that you enjoyed the peaceful atmosphere while being close to Chinatown.We appreciate your feedback regarding the dining options, and we’re always looking to improve our offerings to better suit our guests’ tastes.We hope to welcome you back soon for another enjoyable stay!
Guest User
Standard Room
Stayed in Feb 2024
Solo travelers
1 review
3.5/5
Posted on Mar 4, 2024
The reception staff and security were very friendly and made us very welcome. In general I found it very pleasant there. The only thing that really disappointed me was the room cleaning staff. I had tops in the closet and two were stolen from there. I had let the manager know and he had spoken to the person in charge of the cleaning staff. She then came to me and said she would take care of it and contact me at a later date, but that didn't happen.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback. We’re delighted to hear that our reception staff and security made you feel welcome and that you enjoyed your stay overall.However, we sincerely apologize for the issue you experienced with the housekeeping team. It’s concerning to hear about your missing items, and we understand how disappointing this must have been for you. We take such matters very seriously and will ensure that your concerns are addressed with our team.Thank you for bringing this to our attention, and we hope to have the opportunity to make your next stay a more positive experience.
Guest User
Standard Room
Stayed in Apr 2023
Business travelers
10 review
1.0/5
Posted on Apr 21, 2023
Hotel employees are stealing. After cross-examination, the hotel confirmed the employee's theft, but failed to take effective measures to compensate for the loss.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback. We are truly sorry to hear about your disappointing experience regarding the theft and the lack of effective compensation. This is not the standard of service we strive for, and we take such matters very seriously.We appreciate you bringing this to our attention, and we will ensure that it is thoroughly investigated. Your comments are invaluable as we work to improve our services and restore trust with our guests.We hope you will consider giving us another chance in the future.
Qingjianzhengyi
Standard Room
Stayed in Apr 2022
Other
24 review
4.0/5
Very Good
Posted on Apr 16, 2022
Also good breakfast
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review! We're glad to hear that you enjoyed your stay and found our breakfast to be good. We appreciate your feedback on the surroundings, amenities, cleanliness, and service, and we'll continue to work on enhancing these aspects.We hope to welcome you back soon for another pleasant experience!
Guest User
Stayed in Aug 2024
Business travelers
3.0/5
Posted on Aug 12, 2024
I stayed here 3 nights. Rooms are clean and fairly basic. Good shower. Few staff but efficient. Breakfast is fairly standard - cooked eggs offered. No bar or swimming pool but does have gym Good bar round the corner. Situated on quiet road with good access to main roads
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 6, 2024
The place was clean with friendly staff ( they made me feel at home) and near restaurants and grocery shop. spacious bedrooms and showers. but the water in the shower took long to warm up and breakfast could be improved to include more continental items
Guest User
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 15, 2024
Visited the hotel on valentine, and the whole experience was awesome, the dinner was so yummy especially the lamb chops and the prawn soup . very professional staff, Nicholas and Cornelius made our stay comfortable. will return. swift check in and check out, thank you for accommodating our request.
Mobile20717704562
Stayed in Sep 2023
Business travelers
5.0/5
Outstanding
Posted on Sep 10, 2023
Pros * Wide, clean room * Moderate price * Stress-free * Quiet Cons * None. Room, hot water, restaurant, laundry, staff, all service was good. I had no complaints about their service. This hotel is recommended for people looking for suitable accommodation around 100 dollars.
Guest User
Stayed in Nov 2022
Other
5.0/5
Outstanding
Posted on Nov 5, 2022
I was very pleased by my stay at the monarch hotel, the staff are very nice i like all the service they provide and the room is very comfortable. I would definitely come back here and i would recommend it.
Guest User
Stayed in Jan 2023
Business travelers
5.0/5
Outstanding
Posted on Jan 31, 2023
Cornel, Jemimah, Peter and liz were very caring and helpful in our conference meeting. The food was delicious and to spice it up the snacks killed it coz the snack were freshly made. Tho I loved the wings more..we will be back for the services.
Guest User
Stayed in Jan 2023
Solo travelers
5.0/5
Outstanding
Posted on Jan 31, 2023
A very enjoyable stay in a great location. The room was very well maintained, food was good and the staff very helpful and friendly. Will definitely be back again in the future! The only real issue being the excercise bike in the gym needs fixing so that two effort levels can be increased
Guest User
Stayed in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 31, 2023
Wonderful, clean, well maintained conference facilities. Fresh food and snacks which were served on time. I enjoyed the meals with potatoes. Very supportive and flexible staff. Cornell was especially helpful. I enj
Guest User
Stayed in Jan 2023
Business travelers
5.0/5
Outstanding
Posted on Jan 31, 2023
The staff are courteous and the meals are generously served.The ambiance is is also appealing. The location is serene with much quietness. Approximity uo the city mskes it a recommendable destination of all times.
Guest User
Stayed in Jan 2023
Business travelers
5.0/5
Outstanding
Posted on Jan 31, 2023
I really appreciate how the staff are keen to what I needed when I checked in, making sure that I was as comfortable as possible. The meeting facilities, are also really nice! The meals were also very well made and presented. I enjoyed my two day stay at The Monarch! I'll be back as always.
Guest User
Stayed in Jan 2023
Other
4.0/5
Very Good
Posted on Jan 31, 2023
The rooms are spacious and the meals are good. A good recommendation for a family out with nice environment . Very friendly waiters and waitresses and warm n smily receptionist .. Liz can assist you