New Town Hotel

New Town Hotel Reviews

New Town Hotel

No. 488 Dachangyuan West Road, Luhe District, Nanjing, Jiangsu, 210048, ChinaView Hotel Details
New Town Hotel
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New Town Hotel Guest Reviews

4.7/5
Outstanding
1157 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1157)
Positive reviews(1132)
Reviews with photos/video(95)
Delicious breakfast(138)
Friendly front desk staff(76)
Large rooms(69)
Easy to get around(48)
Stayed multiple times(21)
Close to metro(13)
Perfect for business trips(10)
Great swimming pool(10)
Negative reviews(25)
Guest User
Superior Room
Stayed in Aug 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 5, 2023
The staffs were great. They were very helpful and answered all my questions. Here I need to mention one of staffs 陈坤. He helped me extending my check-out time. The room was clean and bright, and the room service was always on time. Will be coming back! Thank you so much.
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Other
3 review
1.0/5
Posted on May 6, 2024
I don't write a big review, but this hotel experience is really bad. The hygiene is not up to standard. There are longan fruit shells in the room. The door lock is still broken. I called several times in the middle of the night before it was repaired. The blackout effect of the hotel curtains is really not good. It was very bright before 7 o'clock. What's more weird is that the sound insulation effect is surprisingly poor. The sounds up and down and left and right are still so clear at 2 o'clock in the morning, which makes it difficult to fall asleep. The water in the hotel's swimming pool is not very clean! I hope to improve in all aspects and live up to the choice of travelers.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience with us. We are sorry for the bad experience you had during your stay. The hotel will check and improve the facilities and equipment problems you reported. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better service. Please believe that we want to do more for our guests. Welcome to stay again
Anonymous User
Superior Room
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 21, 2024
I chose your hotel for my trip to Nanjing. It has a very high cost performance ratio. The transportation is convenient and fast. The subway is 5 minutes away. There is a food street in front of the hotel. I have to say that there are many choices of food. The lobby is very grand and Chinese style. My family likes it very much. The lobby staff are polite and have New Year greetings many times. There is a strong festive atmosphere. I checked in at midnight. The male front desk employee Xiao Wang was very enthusiastic to introduce us to the time and place of tomorrow's breakfast. He also gave us warm mineral water, which was directly warmed. The room is large, with a wide view, clean and hygienic. The air conditioning is very powerful. Just wear short sleeves in the room. There are many varieties of breakfast. The Nanjing duck blood vermicelli soup that I am more interested in tastes great. The western pastries are also good. You can see that they are made with care. I forgot my earrings at the hotel when I checked out, and I received a call soon. The hotel mailed them to my home for free. I am very happy. The price is less than 500, and the experience is very good. I will definitely choose again if there is a chance. The cost performance is very good. I hope you keep it up
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and comments. Thank you for choosing Jinling New Town Hotel as your accommodation during this trip and sharing your stay experience with us. We will continue to work hard to provide you and more guests with better and more personalized services. We sincerely look forward to seeing you, your family and friends again.
Guest User
Residence Suite King
Stayed in Feb 2024
Family
3 review
1.7/5
Posted on Feb 13, 2024
This stay was not very pleasant! But I have to say that the two receptionists at the door provided good service, and I felt good when I first arrived at the hotel. After checking in, I first saw broken glass. It made me feel very insecure to stay with two children in such glass. I contacted the hotel but there was no response! Secondly, after turning on all the lights at night, the room was still dim, and the lack of brightness made people uncomfortable. You had to lean on the mirror in the bathroom to look at it because the light was too dim! There was no hot water for bathing, and they replied that there were too many people staying in the hotel and the hot water was not available. I was helpless and couldn't take a bath! I also asked the waiter to add a quilt, but it was not delivered for more than an hour after I promised. I waited until almost twelve o'clock in the evening and the waiter told me that there were too many guests staying in the hotel and there were no extra quilts! Why didn't you reply earlier that there were no quilts, and let the guests wait so long? In short, I felt very bad when I checked in! ! !
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and detailed comments! It is a pity that this stay did not meet your expectations, but your criticism and suggestions are our motivation to move forward. I hope you will keep your confidence in us, and your sincere feedback can guide us to continuously optimize our services. Welcome to visit us next time!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2024
Other
5 review
4.2/5
Very Good
Posted on Apr 6, 2024
I go back to Dachang several times a year, and my first choice is Jinling New City Hotel. The hotel room is very large, with two 1.35-meter beds, which can accommodate the whole family. It is very cost-effective, has a wide variety of breakfasts, and good service. I would especially like to praise the two staff members Zhang Xiaoxia and Liu Ling in the restaurant on the first floor. They have a strong sense of proactive service, and they are serious and responsible in their work. Every time I have breakfast, I receive their enthusiastic service. Next time I come to Dachang, I will choose to stay at Jinling New City Hotel.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your full score review. Your support and encouragement are the greatest driving force for our progress. Jinling New Town Hotel strives to continuously create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Jinling New Town Hotel looks forward to your visit again!
✨kafei✨
Deluxe King
Stayed in Apr 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on May 12, 2024
Good environment, convenient transportation
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Jinling New Town Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
Guest User
Deluxe King
Stayed in Jan 2024
Business travelers
23 review
2.5/5
Posted on Jan 17, 2024
Facilities. The wash basin is broken and drains very slowly. The shower water volume is very small. The three elevators failed to work together intelligently and moved up and down every **. Consumption. The most common version of Nongfu Spring, 500ml, costs 5 yuan per bottle. Two bottles are free per room per day. The standard of a small street hotel. Face. The receptionist's tone was cold and his expression was stiff when checking in. Concept. Is it true that Jinling is still advocating a wonderful experience of being at home?
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your stay and your valuable comments. We are deeply sorry for the problems you have reported and the inconvenience caused to you during your stay. We have fed back the issues you mentioned to the relevant departments for rectification, and will continue to supervise, conduct relevant training and assessments for our employees to provide better services. Thank you for your sincere opinion, we sincerely hope you can come again to witness our improvement and improvement!
menqs001
Superior Room
Stayed in Jan 2024
Business travelers
117 review
5.0/5
Outstanding
Posted on Jan 14, 2024
There are a lot of delicious food nearby, and Liuhe Pork is particularly famous. I heard that this is the best hotel near Dachang. The breakfast is also very good. On the way here, we also passed the Nanjing Yangtze River Bridge, which is very spectacular. The price/performance ratio is good, I will stay here again in the future.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Jinling New City Hotel will be the warmest and most unique one in your memories. ! Come back often and wish me well!
soleil de hélyne
Deluxe King
Stayed in Dec 2023
Family
5 review
4.5/5
Great
Posted on Dec 12, 2023
The hotel is relatively old, but it's OK for me. At least there is no formaldehyde and it won't harm your health. The service is very good and the morning buffet is also great. It's still worth coming.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.
Guest User
Residence Suite King
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 10, 2024
A very cost-effective hotel, with warm service from Freya. The attitude is very friendly, the breakfast is very cost-effective, and the service is very good. I will choose here next time. The room has good lighting, large floor-to-ceiling windows, clean and bright, new facilities, clean bath towels, and a very comfortable sleep. I ordered a takeaway robot to deliver it to the room!
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and comments. Thank you for choosing Jinling New Town Hotel as your accommodation during this trip and sharing your stay experience with us. We will continue to work hard to provide you and more guests with better and more personalized services. We sincerely look forward to seeing you, your family and friends again.
Anonymous User
Deluxe King
Stayed in Oct 2023
Business travelers
197 review
5.0/5
Outstanding
Posted on Oct 30, 2023
Good location, good environment, I like the buffet, rich, and close to the University of Information Engineering, the surrounding environment is good. The front desk lady has a good attitude and timely communication.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Jinling New Town Hotel. We look forward to your visit again to review our progress and wish you a happy day!
Anonymous User
Superior Room
Stayed in Oct 2023
Travel with friends
11 review
3.0/5
Posted on Jan 22, 2024
First of all, the first impression when entering the hotel was not very good. The receptionist at the door had a blank expression and would not take the initiative to greet guests and help with luggage. Fortunately, a young man at the reception desk was very polite and enthusiastic. He helped us choose a non-smoking room. Unexpectedly, a strong smell of cigarettes came out when we opened the door. Thinking that we would not bother to change rooms, we opened the door to breathe, but it lasted for a long time, so we had to ask for a change of room. Not long after, the room was changed and it was full of cigarettes again. We asked the front desk to change the room again. This time, the front desk asked the waiter who delivered the key to bring two suite cards for us to compare and choose. The gentleman who delivered the room card was also very polite and said, "I'm sorry, this floor is a non-smoking room, but there is no way to manage smokers." Finally, when we opened the door of the changed room, it felt very fresh and clean. I am really grateful to the front desk and the gentleman who delivered the room card. They have been patiently changing rooms for us until we are satisfied. In addition, because we arrived late, we ate in the hotel restaurant. Unexpectedly, there were few service staff in the restaurant. We only heard the waiter constantly saying hello, "Sorry, I'm a little busy, I forgot to pour you water." 😄😄, the dishes that finally came out were good and tasted delicious. Therefore, the reason for giving such a low score is that the overall management of the hotel is too poor and there are too many consumer goods in the room. Some service staff are still very polite.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at our hotel and providing valuable suggestions. We are deeply sorry for the problems you raised and the inconvenience caused to you during your stay. We have reported the problems you mentioned to the relevant departments for rectification, and will continue to supervise, train and evaluate our employees to provide better services. Thank you for your sincere suggestions, and we sincerely hope that you will come again to witness our perfection and improvement!
Anonymous User
Superior Room
Stayed in Apr 2024
Family
1 review
4.6/5
Great
Posted on Apr 14, 2024
It's too hot. It's 23 degrees outside and 27 degrees in the room. The air conditioner can't cool it down yet. The waiter can only bring a big fan.
Original TextTranslated by Google
Response from Property: Dear, thank you very much for your stay and review. We will improve the issues you raised. If you have any needs, please call the front desk. We will serve you as soon as possible. We look forward to your next visit!
Guest User
Superior Room
Stayed in Oct 2023
Other
150 review
5.0/5
Outstanding
Posted on Oct 10, 2023
The hotel is my first choice when visiting Dachang for work. Ms. Wang Ziyan at the front desk is very friendly and helpful. The breakfast is Chinese-style and I recommend the Lao Ya Vermicelli Soup. It’s convenient to eat around. I’ll visit again next time
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Jinling New City Hotel will be the warmest and most unique one in your memories. ! Come back often and wish me well!
Guest User
Deluxe King
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Oct 5, 2023
I am very satisfied. My home is right next to me and I have never noticed this hotel. This time I booked a hotel here because my friends were here. To my surprise, the service staff are very considerate.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Jinling New City Hotel will be the warmest and most unique one in your memories. ! Come back often and wish me well!