To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.3
Filter by:
Sort by:
All Reviews(136)
Positive reviews(128)
Reviews with photos/video(45)
Awesome stay(58)
Friendly owner(40)
Delicious breakfast(27)
Secluded lake view(11)
Large rooms(10)
Convenient location(10)
Relaxing hot springs(6)
Classy environment(5)
Negative reviews(8)
Pgzd
Lake View Japanese Twin Room
Stayed in Apr 2024
Friends
12 review
4.5/5
Great
Posted on Apr 10, 2024
A hotel with great views and facilities. The room is spacious, but the price we paid per night draws disappointment when we noticed the state of cleanliness of the room. The curtains were dusty, window corners has webs and the most disappointing was the bathtub that has mould and dirt in it. Otherwise, it would have been a perfect location to stay in Sun Moon Lake area !
Shufen
Lake View Japanese Twin Room
Stayed in Dec 2023
Friends
11 review
5.0/5
Outstanding
Posted on Feb 7, 2024
Very nice and so beautiful sea view
we like so much
Nice hotel
Peter
Mountain View Twin Room
Stayed in Apr 2024
Family
4 review
3.7/5
Posted on Apr 19, 2024
A bit far from shuishe pier, yes they provide shuttle, but hard for us to find dinner around there.
The room is okay with nice view, breakfast also okay. We didnt get room with view, you have to request at first.
Hong
Lake View Japanese Double Room
Stayed in Jan 2024
Couples
6 review
4.5/5
Great
Posted on Jan 11, 2024
Room is perfect. The bath tub is special . Japanese style living room provides a unique experience. Breakfast is good too.
Michael-May
Mountain View Japanese Twin Room
Stayed in Dec 2023
Friends
12 review
5.0/5
Outstanding
Posted on Feb 26, 2024
Very cozy and pleasant stay right in the Center of the city. Will recommend to other traveller. Nevertheless breakfast needs to be improved
Guest User
Mountain View Twin Room
Stayed in Dec 2023
Family
36 review
3.2/5
Posted on Jan 4, 2024
The hotel is located above the Sun Moon Lake. The view is fantastic. We booked one lake view room and one room facing the mountain. The room is spacious and the bed is comfortable. The hotel is a bit old. The water pressure of the bathroom is very low, thus it took a long time to take a bath. The water pipe of the water basin is a bit long, it is easy to hurt your eyes if you were careless. The room lights are a bit dim while the sound of the air conditioning is quite noisy. Food varieties of breakfast is good but lack of staffs to refill the foods. You wouldn’t have much to eat if you come to breakfast lately say after 9.30am. The hotel has two car parking spaces. It is convenient and free of charge.
Guest User
Lake View Suite
Stayed in Dec 2023
Family
36 review
2.7/5
Posted on Jan 3, 2024
The hotel is situated above Sun Moon Lake with fantastic view if you booked the lake view room but the room charge is quite expensive for this room type. The hotel is quite old. The room is spacious and the bed is comfortable. However the room lights are a bit dim. It is a bit irritating to take a bath because the water pressure of the bathroom is very low. Check-in process is smooth. There is no luggage rack in the room. When we asked for it, the staff told us to put the luggage on the floor as no luggage rack was provided. We asked for two additional hairs to put on our luggages, the staff told us additional chairs might not available. We insisted not to put our luggage on the floor as it is hard for the senior to pack the things in the luggage. Finally, the hotel provided us the required luggage rack. We asked for two additional blankets. Again, the reception staff replied only one blanket could be provided and if we wanted to have additional one, we needed to call again later. We booked two rooms and asked for two additional blankets are reasonable. At last we called two times for two additional blankets. Breakfast was ok but lack of staff to refill the food, even no spoon was provided despite our several requests. We would consider booking other hotel if we come back to visit Moon Lake next time
Yalin
Mountain View Twin Room
Stayed in Jul 2023
Friends
5 review
4.0/5
Very Good
Posted on Jul 30, 2023
Nice experience and will visit again in the future thanks again tor the crew
Guest User
Lake View Suite
Stayed in Nov 2023
Family
5 review
4.5/5
Great
Posted on Nov 24, 2023
Decent hotel that has quite a good spread for breakfast & dinner buffet. Booked the Lake view room & the view is awesome!
FrankJ23
Deluxe Lake View Quad Room
Stayed in Jan 2024
Family
3 review
4.2/5
Very Good
Posted on Jan 20, 2024
Hotel is older than I expected but still quite good . Offer a beautiful lake view .
Guest User
Mountain View Twin Room
Stayed in Jul 2023
Couples
2 review
5.0/5
Outstanding
Posted on Jul 14, 2023
Nice hotel, good amenities, room was very comfortable and clean. Good base to explore xitou and sun moon lake by car.
Kelvin
Lake View Japanese Double Room
Stayed in Sep 2023
Couples
7 review
3.7/5
Posted on Oct 1, 2023
Nice room and cosy. Great place to stay for a night, breakfast was good