Stelia Mare Boutique Hotel

In August 2024, our stay at this hotel turned sour after a mishandled incident that ultimately ruined our vacation. We encountered several service-related issues. The cleaning staff does not adhere to expected ethical standards, and we found the overall conduct of the front desk staff to be unprofessional. Additionally, management/reservations (Demetris, based in Athens, who was not present during the incident) provided an inaccurate account of the situation, and the owner, Stavros Mbafitis, was unresponsive to our calls. Based on our experience, we do not recommend this hotel as its customer service and conflict resolution are below acceptable and ethical standards. They manipulate events and employ tactics to extract additional money from quests. During our stay, an unfortunate incident occurred when the cleaning staff spilled pomegranate juice in our room, causing stains on our clothes, curtains, floor, and wall. Instead of taking responsibility, the cleaning staff left the mess and disposed the empty juice bottles in the bathroom garbage bin. The management then demanded compensation for the damages, over-exaggerating the overall cost.  They falsely claimed that we had denied them access to the room and misrepresented the extent of the damages to the hotel (See the attached pictures that shows the ever-evolving damaged list). We also experienced verbal threats and demeaning remarks, with Demetris telling us that we could afford to pay the extra charges simply because we booked their hotel in August. Our requests for security footage to clarify timing and to verify the events were denied, and our attempts to communicate with the owner and share our account of the events were disregarded. When we contacted the police, we were shocked to find that the responding officer had a personal connection to the hotel’s owner. The officer advised us to adjust the extra charges by removing the cost of the TV and halving the remaining amount. I would like to caution potential future guests that the hotel’s cleaning staff engage in questionable practices and the management lacks proper ethical standards. Not only did they damage our clothes, but they also impacted our vacation experience. In addition to these issues, the overall condition of the property appears outdated and tired. The rooms and bathrooms clearly need updating and cleaning (see pictures). Even the breakfast buffet was subpart, as most of the fruit had a slimy texture, and their baked items were stale, as they were re-serving unconsumed items the next day.  We do not recommend the hotel. We advise future guests to consider nearby hotels that are nicer and newer. For those who want to know more details: In August 2024, our stay at this hotel turned sour after a mishandled incident that ultimately ruined our vacation. After returning from the beach, we were shocked to discover red liquid spread across our room and staining our clothing. Unsure of the cause, my wife immediately approached

Beautiful property & great staff

Great sheltered pool area Staff were very pleasant and obliging. Rooms were not up to the standard expected. The bathroom was very small and rooms a little tired

Amazing Stay in Paros!!! Perfect getaway in Paros! Stel was amazing! Service from all staff was excellent! Grounds are gorgeous! We were touched at the bonus drinks from Stel and loved having our bottle of wine delivered to the private hot tub! We loved everything about this boutique hotel and wish we were there longer! We will be back! Thanks Stel !

Excellent hotel, staff, and perfect location 10⭐️ I can’t type enough great things about this hotel, staff and location. This hotel is perfect, very clean and spacious comfortable room. ALL of the staff members (including all Stelios! Very friendly and they make excellent drinks at the poolside bar) thanks fellas! Also the staff go to the next step and are very helpful as our pre arranged taxi cancelled without warning so Stel! called in a favour and had us driven to the port without delay. Also this hotel is in walking distance to the downtown scene / bars / shopping / restaurants and beach. For further away beaches simply rent a car it’s very easy driving in Paros.

Loved the location, the helpfulness of the staff, the condition of the property! The staff were kind enough to arrange a car rental to be delivered to the hotel and to allow us to shower after we had checked out!