Travis B
October 11, 2024
I'm the Asst LP Mgr at the Ren hotel of Dallas in Plano at Legacy West, here on my honeymoon. While the hotel and our room was very nice, there were fixable hiccups that I would like to make you aware of. Three days after reporting our Keurig didn't work, it was never replaced, and Style cleaned our room but didn't remove our glasses that we'd brought up from the bar. The gentleman that checked us in, whose name I didn't catch, was not very enthusiastic and almost seemed bothered when asked about local places to check out. Special shout out to Autumn and Derion for outstanding service! They truly made a difference in our stay and would be the primary reasons that we would come back. They are the type of talent that I would love to bring back to my hotel. 5 stars to both of them!