OneHotelSnob
September 23, 2024
I was a little concerned about my stay after reading some of the reviews, but I am so glad I moved forward with my reservation. I thoroughly enjoyed my stay. I was in town for a concert at the Ascend Amphitheater, and the hotel is directly across the street - extremely convenient. I had a River view room. I usually stay in suites, so I was a little concerned this would not be a good size, but I was mistaken. The bathroom was huge with two sinks, plenty big for two guests. The room had a sofa and chair along with a king bed making it quite spacious. The rooftop infinity pool pool is AMAZING, and the service superb! My server, Christian, was absolutely wonderful. I cannot say enough about the level of service he provided poolside. The pool overlooks the river, the chairs are so comfortable, everything just perfect. I only ate in the restaurant for breakfast, but it is beautifully appointed, and my server, Mark was fantastic. I asked for him each morning, and he always remembered my order and preferences. The food was delicious. Four Seasons is always my preferred choice of hotel when available, and one of the main reasons is their housekeeping service. Truly outstanding. The room was in excellent order, extremely clean, and meticulous with the details. The twice daily housekeeping is also fantastic. The hotel is in the perfect location in my opinion. It's a few blocks away from the craziness of Broadway, but a super quick walk. Lots of restaurants and bars within steps of the hotel, but clearly what appears to be a more modern, higher end of the Nashville ***** which I enjoyed. Admittedly, I had a few issues with the front desk that got my stay off to a not so great start and may have made me reconsider future stays. However, when I completed the hotel survey, Mr. Kojro, the Director of Rooms, immediately reached out to me. That level of service is often unheard of, so in turn, I feel no need to elaborate further on this issue, as I feel assured a better service experience will occur in the future. My point in mentioning this at all is to demonstrate that good leadership starts from the top down, and I was very impressed with this gentleman and with my e-mail exchanges with him after my stay. I am a very frequent traveler to Nashville, and I cannot wait to stay here again!