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Dorint Resort Winterberg
4/544 Reviews

Dorint Resort Winterberg

Neuastenberg|0.08km from Kartfun Neuastenberg
This was my email on the 24th Dec in the morning when I checked out earlier.. Today 26th, Dec and I haven’t received any response or phone call. Actually I received a email asking me to check out online. That means they even didn’t check me out properly when I was in the reception. I sent an email to the CEO. Hopefully someone takes care of the matter and at least apologize for such a bad experience. Dear Mr Vogel. I hope you find yourself well or much better than us. I would like to inform you that after waiting for your call back I spoke to your reception staff and explained to them my concerns and complains in the hotel. I was told you were going to call me. They totally agree with me because it’s true you are selling a product that is not offered. -The tennis court is destroyed. -The football Halle is taking by outside people and full so the guest can’t use it. -Kartfun is the same story. -You are offering a kids club -Offering kids program and there is nothing. Since this morning I asked about it and your staff could not dissagree with me. Also, our room was booked for 3 persons it was only made for 2. After requesting several times finally someone came to put a 70cm bed. My daughter could not even fit there! After getting the bed then the towels were missing. Again we had to run around and find the house keeping lady (who can’t speak English or German) The swimming pool has the door handle broken, the hair dryer broken, the jacuzzi also broken. Also you don’t even have a doorman, the luggage must be carried by us. I requested to pls keep my luggage in the reception until we get the room as it was not ready. The response I received is that I should leave it under the stairs unattended. When I said I can’t leave it there, I have thousands of euros value in my things there. I was just told they don’t offer luggage storage. Your staff has 0% idea about hospitality. The parking, after paying for 3 days I had to go out and when I came back all the parking spaces were taken because some guest parked into two parking slots. The only solution I had was to park in the charging station. After such stressful day I decided to sit with my daughter in the restaurant and order something to eat. I requested a cocktail with alcohol. There was not alcohol or so little that didn’t make a difference in taste. That moment when I said it your staff just responded to me that this is the way it is and that maybe didn’t have enough alcohol for me. (For a second she made me feel like I’m alcoholic or what?) she took my drink back and no one came back to ask me what else I would like to drink. I received the food, without drink. That moment I said, it would be nice if someone could ask what else I would like to drink. Then she came back and took care of it. In the same time the table infront of me had also issues with the drinks because she requested a Prosecco and the brought her a white wine. She had to end up drinking red one because communication

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Dorint Resort Winterberg
4/544 Reviews
This was my email on the 24th Dec in the morning when I checked out earlier.. Today 26th, Dec and I haven’t received any response or phone call. Actually I received a email asking me to check out online. That means they even didn’t check me out properly when I was in the reception. I sent an email to the CEO. Hopefully someone takes care of the matter and at least apologize for such a bad experience. Dear Mr Vogel. I hope you find yourself well or much better than us. I would like to inform you that after waiting for your call back I spoke to your reception staff and explained to them my concerns and complains in the hotel. I was told you were going to call me. They totally agree with me because it’s true you are selling a product that is not offered. -The tennis court is destroyed. -The football Halle is taking by outside people and full so the guest can’t use it. -Kartfun is the same story. -You are offering a kids club -Offering kids program and there is nothing. Since this morning I asked about it and your staff could not dissagree with me. Also, our room was booked for 3 persons it was only made for 2. After requesting several times finally someone came to put a 70cm bed. My daughter could not even fit there! After getting the bed then the towels were missing. Again we had to run around and find the house keeping lady (who can’t speak English or German) The swimming pool has the door handle broken, the hair dryer broken, the jacuzzi also broken. Also you don’t even have a doorman, the luggage must be carried by us. I requested to pls keep my luggage in the reception until we get the room as it was not ready. The response I received is that I should leave it under the stairs unattended. When I said I can’t leave it there, I have thousands of euros value in my things there. I was just told they don’t offer luggage storage. Your staff has 0% idea about hospitality. The parking, after paying for 3 days I had to go out and when I came back all the parking spaces were taken because some guest parked into two parking slots. The only solution I had was to park in the charging station. After such stressful day I decided to sit with my daughter in the restaurant and order something to eat. I requested a cocktail with alcohol. There was not alcohol or so little that didn’t make a difference in taste. That moment when I said it your staff just responded to me that this is the way it is and that maybe didn’t have enough alcohol for me. (For a second she made me feel like I’m alcoholic or what?) she took my drink back and no one came back to ask me what else I would like to drink. I received the food, without drink. That moment I said, it would be nice if someone could ask what else I would like to drink. Then she came back and took care of it. In the same time the table infront of me had also issues with the drinks because she requested a Prosecco and the brought her a white wine. She had to end up drinking red one because communication

Frequently Asked Questions

  • Which hotels near Kartfun Neuastenberg are the most popular?

    Dorint Resort Winterberg is one of the most popular hotels.

  • What hotels near Kartfun Neuastenberg offer breakfast?

    A delicious breakfast is a great way to kick start your day. If you want to stay at a hotel with breakfast near Kartfun Neuastenberg in Neuastenberg, consider Dorint Resort Winterberg . Be sure to book this popular hotel in advance!

  • What's the average price per night of hotels near Kartfun Neuastenberg?

    According to Trip.com's data, the average price per night at hotels near Kartfun Neuastenberg in Neuastenberg is SGD 304. Prices fluctuate often; this rate is for reference only.

  • Which hotels near Kartfun Neuastenberg have free Wi-Fi?

    Whether you're traveling for business or leisure, Wi-Fi is an essential. Dorint Resort Winterberg is a popular hotel that has free Wi-Fi.

  • Which hotels near Kartfun Neuastenberg have gyms?

    Since staying fit is important to a lot of guests, it's no surprise that gyms can be found in many hotels. Dorint Resort Winterberg is a popular hotel with a gym.

  • What hotels near Kartfun Neuastenberg have non-smoking rooms?

    Many guests care about the quality of the rooms they stay in and want to ensure that their rooms have fresh, clean air. Dorint Resort Winterberg is a popular hotel with non-smoking rooms.

  • Which popular hotels near Kartfun Neuastenberg have parking?

    If you're planning on driving to Kartfun Neuastenberg in Neuastenberg, why not stay at Dorint Resort Winterberg ? This hotel has a parking lot.

  • What hotels are recommended near Kartfun Neuastenberg?

    If you're having a hard time choosing a hotel, consider staying at Dorint Resort Winterberg , this hotel has great reviews. Be sure you book early!

  • Which popular hotels near Kartfun Neuastenberg have pools?

    Summer is a great season to take your kids or family on a trip to Kartfun Neuastenberg in Neuastenberg. Dorint Resort Winterberg is a popular hotel with a pool.

  • What popular hotels near Kartfun Neuastenberg have restaurants?

    If you like the idea of sampling local flavors while traveling, consider staying at Dorint Resort Winterberg . There are plenty of restaurants that serve local dishes near the hotel.