Hotel Novotel Nha Trang

Hotel Novotel Nha Trang Reviews

Hotel Novotel Nha Trang

50 Trần Phú, Loc Tho, Nha Trang, Khanh Hoa Province, VietnamView Hotel Details
Hotel Novotel Nha Trang
Hotel Novotel Nha TrangHotel Novotel Nha TrangHotel Novotel Nha Trang
Check available rooms for your travel dates
We Price Match
1 night

Hotel Novotel Nha Trang Guest Reviews

4.6/5
Great
164 review
Verified reviews
Location4.8
Amenities4.5
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(164)
Positive reviews(159)
Reviews with photos/video(65)
Awesome stay(59)
Great service(47)
Delicious breakfast(38)
Loved the beach(20)
Great value for money(17)
Close to beach(16)
Large rooms(5)
Convenient for shopping(5)
Negative reviews(5)
EdiG
Standard king Room
Stayed in Jul 2024
Couples
4 review
4.7/5
Amazing
Posted on Aug 1, 2024
The hotel isn't new (est.2008) and looks old-fashioned but the room is clean and spacious. The view of the sea is stunning. Buffet breakfast was various but it was rather hot in the restaurant and the coffee machines didn't work properly. The room service was OK but I had to ask them to refill a shower gel bottle or gave back my own hangers. All in all, the hotel is very good.
Response from Property: Dear Value Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found the room clean and spacious and that you enjoyed the stunning sea view.We apologize for the issues you experienced with the buffet breakfast and room service. Your comments about the temperature in the restaurant and the coffee machines not working properly are noted, and we will address these concerns to improve our guest experience. Additionally, we regret the inconvenience caused by the need to request a refill for the shower gel and the return of your hangers.Thank you for your overall positive remarks. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Best regards, Guest service team,
Kwai Lan
Standard twin Room
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on Jul 25, 2024
Upgrade to whole sea view room, fantastic. Location is really good to every where, convenient.
Response from Property: Dear Value Guest, Thank you for choosing Novotel Nha Trang and for your wonderful feedback. We are thrilled to hear that you enjoyed the upgrade to a full sea view room and found our location convenient for your needs.Your satisfaction is very important to us, and we are pleased that our hotel’s location and amenities enhanced your stay.We look forward to welcoming you back in the future. If you have any further comments or requests, please do not hesitate to contact us.Best regards,Guest service team,
Guest User
Superior king Room
Stayed in Mar 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 30, 2024
Great location, clean room (superior king room ocean view) - sin my opinion significantly more modern than the standards. a little bit more than standard but worth it. Quiet pool with lots of sun. Very friendly staff. Close to everything. A small decent workout room and an in-house spa.
Response from Property: Dear Value guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay in our Superior King Room with an ocean view and found it to be modern and comfortable. It’s great to know that our quiet pool, friendly staff, and convenient location added to your positive experience.We’re also pleased that you appreciated our workout room and in-house spa. Your feedback is very valuable to us, and we look forward to welcoming you back soon.Best regards,Guest service team,
Anonymous User
Standard king Room
Stayed in Jan 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 27, 2024
Location, service, breakfast … all best ;) I am sure that I will come again with my family
Response from Property: Dear value guest, Thank you for staying at Novotel Nha Trang during your recent visit to Nha Trang. We are very glad to know that you were satisfied with our service. I will pass on your kind word to our staffs, and they will happy to read your comment, they would like to send you their best regards to you. Once again, we thank you very much for sharing your concerns and your continued support. We all look forward to welcoming you again soon at Novotel Nha Trang. With kind regards, Guest service team,
Paopaotang5588
Standard king Room
Stayed in Dec 2023
Business travelers
17 review
5.0/5
Outstanding
Posted on Dec 28, 2023
Such good location, just in downtown. And seems all room are able to get view of sea, the time we visited just in raining season, it's said it will be much beautiful to take a picture to the sea if it's sunshine. Anyway, cloudy is something special as well. And the breakfast is super good, with so many choices. Good impress on their local street food and Vietnam Coffee and many different fruits. Staff services are also good.
Response from Property: Dear Paopaotang5588,Thank you very much for your compliments about Novotel Nha Trang.I’m very happy to hear that you’re satisfied with our service. At Novotel Nha Trang, all of us treat guests with personal caring like the family. Your very kind words will be passed on to the team and serves as strong encouragement for us to bring guest comfortable stay. Thank you again for sharing your enjoyable experience. We are delighted to welcome you back at Novotel Nha Trang, your home away from home soon.Sincerely,Guest service team
Guest User
Superior twin Room
Stayed in Apr 2024
Family
3 review
4.7/5
Amazing
Posted on Apr 6, 2024
Novotel had really good service. The managers were very friendly and upgraded us to a family room with bunk beds. The kids loved the bunk beds. The family rooms were on the side of the building, but there is still a good view of the sea on the balcony. The location is excellent, close to everything and is a quick walk to the beach. The hotel has a small pool but you can order food and drinks right by the pool. The front reception staff are very friendly and helpful.
Response from Property: Dear value guest,Thank you very much for your compliments about Novotel Nha Trang.I’m very happy to hear that you’re satisfied with our service. At Novotel Nha Trang, all of us treat guests with personal caring like the family. Your very kind words will be passed on to the team and serves as strong encouragement for us to bring guest comfortable stay. Thank you again for sharing your enjoyable experience. We are delighted to welcome you back at Novotel Nha Trang.Sincerely,Guest service team
Guest User
Standard twin Room
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Our time at the Novotel in Nha Trang was great. The staff were helpful and attentive. We enjoyed the seafood buffet, and the food and drinks were very well made. We had massages and facials at the spa, which were very professional and relaxing. While you need to cross the street to get to the beach, it is not very inconvenient and there are lounge chairs available for hotel guests. We also enjoyed that food and drinks were available at the hotel pool. The room was clean and comfortable.
Response from Property: Dear value guest,Thank you very much for your compliments about Novotel Nha Trang. I’m very happy to hear that you’re satisfied with our service. At Novotel Nha Trang, all of us treat guests with personal caring like the family. Your very kind words will be passed on to the team and serves as strong encouragement for us to bring guest comfortable stay. Thank you again for sharing your enjoyable experience. We are delighted to welcome you back at Novotel Nha Trang. Sincerely, Guest service team
Anonymous User
Standard king Room
Stayed in Jun 2023
Family
9 review
2.5/5
Posted on Jun 7, 2023
I checked in after midnight and they gave me a wrong room key and made me stand in the hot and humid corridor for a while without any apology. The room was damp and smelled moldy. The facilities were old and the shower filter I brought became filthy after only one shower. (Picture attached) The price of my stay wasn’t cheap but wasn’t worth it at all.
Response from Property: Dear Anonymous User,Thank you for taking the time to tell us about your experience at the Novotel Nha Trang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please accept our sincere apologies for the unacceptable service provided to you in our hotel. Your remark has been carefully noted and kindly rest assured that necessary investigate and additional training will be given to our staff to prevent this type of incident in the future. Once again, we thank you very much for sharing your concerns and your continued support. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon at Novotel Nha Trang. Sincerely,Guest service team,
Guest User
Standard twin Room
Stayed in Sep 2023
Family
2 review
5.0/5
Outstanding
Posted on Sep 20, 2023
Good location.
Response from Property: Dear Value guest,We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon.Sincerely,Guest service team
Anonymous User
Superior king Room with Ocean View
Stayed in Sep 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 25, 2023
Great hotel services from Novotel hotel crew, especially Yen who served at the check in courter. The services, the food and the view of hotel rooms are great. It made our stay wonderful and definitely have made our trip more perfect. We particularly want to thank Yen. We appreciated her great attitude at work and have been attentive to our need. Her recommendation of restaurants are perfect. We enjoyed our stay in the hotel.
Response from Property: Dear Value Guest,Thank you very much for your compliments about Novotel Nha Trang.I’m very happy to hear that you’re satisfied with our service. At Novotel Nha Trang, all of us treat guests with personal caring like the family. Your very kind words will be passed on to the team and serves as strong encouragement for us to bring guest comfortable stay. Thank you again for sharing your enjoyable experience. We are delighted to welcome you back at Novotel Nha Trang, your home away from home soon.Sincerely,Guest service team
Guest User
Standard king Room
Stayed in Feb 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Feb 24, 2024
Great administrative stuffs and customer service.
Response from Property: Dear value guest,Thank you very much for your compliments about Novotel Nha Trang. I’m very happy to hear that you’re satisfied with our service. At Novotel Nha Trang, all of us treat guests with personal caring like the family. Your very kind words will be passed on to the team and serves as strong encouragement for us to bring guest comfortable stay. Thank you again for sharing your enjoyable experience. We are delighted to welcome you back at Novotel Nha Trang Sincerely, Guest service team
Guest User
Superior twin Room with Ocean View
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Everything is excellent!!!
Response from Property: Dear Value guest, Thank you for your wonderful feedback regarding your stay at Novotel Nha Trang. We are thrilled to hear that everything about your stay was excellent.Your satisfaction is our top priority, and we look forward to welcoming you back for another perfect stay.Best regardsGuest service team,
Rui
Superior twin Room
Stayed in Dec 2022
Family
21 review
3.7/5
Posted on Jan 4, 2023
Location is OK. Breakfast is ok. Room is a bit small but ok. Staff are really nice.
Response from Property: Dear M1350198,I thank you very much for sharing your enjoyable experience with us. I’m very happy to learn that our staff and the service bring you great stay. At Novotel Nha Trang, our staff take personal caring of every guest and therefore make them feel like at home. Thank you again for sharing your wonderful feedback and all of the team hope to welcome you back at Novotel Nha Trang soon.Sincerely,Guest Service Team
Anonymous User
Superior twin Room with Ocean View
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 28, 2024
great place to relax
Response from Property: Dear Value guest, We are delighted to hear that you enjoyed your stay at our hotel and found the beds spacious and comfortable for your family of four. We look forward to welcoming you back and providing another comfortable stay. Thank you
Guest User
Superior king Room with Ocean View
Stayed in Oct 2022
Family
2 review
5.0/5
Outstanding
Posted on Oct 26, 2022
Excellent room condition. Great ocean view and reasonable price. Everything was great except for the cold swimming pool.
Response from Property: Greetings from Novotel Nha Trang!We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your enjoyable experience. We are delighted to welcome you back at Novotel Nha Trang.Sincerely,Guest Relation team