100/8C/T25 Tran Phu Street, Loc Tho, Nha Trang, Khanh Hoa Province, VietnamView Hotel Details
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Emerald Bay Hotel & Spa Nha Trang Guest Reviews
4.2/5
Very Good
66 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(66)
Positive reviews(52)
Reviews with photos/video(15)
Delicious breakfast(12)
Clean and tidy(9)
Great service(9)
Nice sea view(6)
Awesome stay(5)
Negative reviews(1)
Guest User
Superior Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 12, 2024
I recently stayed at this hotel and had a great experience! The place is clean and comfortable, with everything you need for a pleasant stay. The breakfast selection was pretty good, though I would have loved to see some fish and seafood options
One of the highlights was the small gym and the pool on the 28th floor. Overall, I really enjoyed my time here and would definitely recommend it to anyone looking for a nice place to stay
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
Sook Yan Pu
Family Room with Ocean View
Stayed in Mar 2024
Travel with friends
2 review
3.2/5
Posted on Apr 14, 2024
We booked a family room with a sea view. Is a connecting room with one twin room & one king room.
Air conditioning in both rooms are warm/hot and not cooling, and one of our toilets has a bad scent, the water temperature is not stable (suddenly switch to super hot mode), and there’s an issue with floor drain as well.
Please remember to check if they provide two bottles of mineral water in the room because they charged us when they only provided one bottle on the first day (our mistake for not checking as well). In terms of location, it's about a 5-10 minute drive to Nha Trang center, and there are a few local restaurants and mini-markets around, which is very convenient. The receptionist is friendly and helpful.
Response from Property: Dear Valued Customer,Thank you for choosing Emerald Bay Hotel Nha Trang for your stay in Nha Trang and for taking the time to share your experience.We sincerely thank you for the valuable comments you have shared and also sincerely apologize for the inconvenience you have experienced.Once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel Nha Trang with a more satisfying experience.Sincerely thank you!
Traveler LH
Executive Double Room Non smoking
Stayed in Jan 2024
Travel with friends
43 review
5.0/5
Outstanding
Posted on Feb 24, 2024
We stayed for almost 10 days. The room is clean, the breakfast is very complete. I’m the rooftop there’s a small gym and a pool with a view of the beach. The location is also very good very close to the main beach in Nha Trang.
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
DavidChoo
Superior Room
Stayed in Feb 2024
Solo travelers
101 review
4.5/5
Great
Posted on Mar 18, 2024
Very good breakfast and front desk staff helpful. Recommended!
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
Guest User
Superior Room
Stayed in Oct 2024
Couples
9 review
4.2/5
Very Good
Posted on Nov 30, 2024
The room is a bit small, and the bathroom is also small. It takes a long time for the hot water to come out. There are beach chairs on the beach, and you can get a towel if you show your room card. The breakfast is just average, don't expect too much, it's worth the price. It's just a four-star hotel.
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel Nha Trang for your stay in Nha Trang and for taking the time to share your experience. We sincerely thank you for the valuable comments you have shared and also sincerely apologize for the inconvenience you have experienced. Once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel Nha Trang with a more satisfying experience. Sincerely thank you!
Guest User
Family Room with Ocean View
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 27, 2024
This is the hotel I stayed at two years ago when I visited alone. This time, I went with friends and reserved a connecting room. It was great. The facilities were clean and the breakfast was good. There was a swimming pool and a gym. The staff were very friendly. They even ordered food through Grab and bothered me with various things, but they were very friendly. I will use this hotel again when I go to Nha Trang. See you again, staff.
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
Guest User
Senior Double Room with Ocean View Non smoking
Stayed in Sep 2024
Family
9 review
4.2/5
Very Good
Posted on Oct 13, 2024
Hotel on the firm 4. We stayed for 8 nights, the room was upgraded with a sea view, but the sea was partially visible, there was another hotel in front of us.
The service staff is good. They cleaned every day, but they didn’t wash the floors on the balcony, and they didn’t wash the mugs and plates either. The bed linen is clean, but the blanket is already washed out, all the stuffing is crumpled.
The breakfasts are all the same, but you can find something to eat. Pho soup is always delicious, eggs were cooked in 5 ways to choose from.
The disadvantages are the very cold pool, only 4 sun loungers around the perimeter, there is sun only in the morning. The advantages include a private area on the beach with sun loungers, if there weren’t enough sun loungers, they gave you a mattress from a sun lounger. Taxi doesn’t get to the hotel well, since the driveways are narrow and filled with taxis.
There is everything you need nearby, shops, cafes, massage. The bar on the 27th floor was not open, but you can come with your own food and sit with a beautiful view
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
Anton Ru
Deluxe Room
Stayed in Nov 2024
Solo travelers
4 review
3.2/5
Posted on Dec 4, 2024
Old hotel, very cheap but not 5 stars
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel Nha Trang for your stay in Nha Trang and for taking the time to share your experience. We sincerely thank you for the valuable comments you have shared and also sincerely apologize for the inconvenience you have experienced. Once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel Nha Trang with a more satisfying experience. Sincerely thank you!
Qingcongsuiyue1
Senior Room With Ocean View
Stayed in Feb 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 10, 2024
The service is very good, water, tea, coffee are replenished every day, and the room is cleaned every day. The breakfast is delicious, with about 30 dishes. I stayed for 4 days and changed rooms in the middle of the day. I forgot to collect my mobile phone charger and ran out to play 😂😂 The hotel attendant helped me find it. Thank you so much
🙏🙏🙏, I wish the hotel more and more guests
Hygiene: The hygiene of a 5-star hotel is definitely no problem
Environment: You can see the sea, but the hotel in front blocks part of it. Just across the road is the beach.
Facilities: Very complete
Original TextTranslated by Google
6/8
Response from Property: Dear Valued Customer,Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience.Sincerely Thank You.
Guest User
Superior Room
Stayed in Dec 2023
Couples
2 review
5.0/5
Outstanding
Posted on Feb 29, 2024
Very good value for money and just across the street from the beach. The breakfast variety is relatively rich, and there is a chef who specializes in making eggs. There are also many fruits. Very clean and bright. The hotel also provides beach loungers free of charge. There is a swimming pool upstairs. Although it is not big, you can swim even if there are not many people.
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
Guest User
Deluxe Room
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jul 26, 2024
A very good hotel, there was nothing to compare it with. The breakfast is varied, the room is clean. It’s not directly in the center, but a huge plus is that there are sun loungers and towels on the beach, there were plenty of places. There is a gym and swimming pool freely available.
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
Guest User
Senior Double Room with Ocean View Non smoking
Stayed in Nov 2023
Couples
44 review
5.0/5
Outstanding
Posted on Jan 1, 2024
The swimming pool is on the roof, not big but clean and hygienic. The sea view is half blocked by the building in front. The breakfast is very rich and the service of the staff is very good. There are also beach loungers. You can find them by looking for them on the beach with the hotel's business card.
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel &; Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel &; Spa Nha Trang with more satisfying experience. Sincerely Thank You.
Natalia
Superior Room
Stayed in Apr 2024
Family
3 review
4.2/5
Very Good
Posted on Jun 17, 2024
This was one of two hotels we stayed in during our three week trip to Nha Trang. To be honest, I regretted that I changed it. Pros:
- excellent mattresses, truly superb
- own beach with sun loungers and towels. At first I decided there weren’t enough sunbeds for two hotels, but there were never any problems with availability.
- good breakfasts, it would be great to add cheese for toast
- friendly staff. Check out was extended by an hour and a half.
The hotel is not in the very center, but I liked the location more, it was quiet and comfortable.
Small pool.
Minuses:
In the evening, but while the pool was still open (20 minutes before closing), the staff poured bleach for disinfection. He poured it and left. I accidentally saw that if we had arrived 5 minutes earlier, my daughter would have entered it ((
Upon check-in, we received instructions with an urgent requirement to check the availability of items in the room. Seriously? Should I count my coat hangers and prove that I'm not a thief? In a hotel that gives itself 5 stars for booking and trip?)
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel Nha Trang for your stay in Nha Trang and for taking the time to share your experience. We sincerely thank you for the valuable comments you have shared and also sincerely apologize for the inconvenience you have experienced. Once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel Nha Trang with a more satisfying experience. Sincerely thank you!
Guest User
Twin Room With City View
Stayed in Mar 2024
Travel with friends
5 review
3.7/5
Posted on Jun 2, 2024
The location is a bit vague, but it's nice because it has a private beach. The swimming pool is just okay.
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
YOUNGYONG
Deluxe Room
Stayed in Mar 2024
Solo travelers
10 review
4.0/5
Very Good
Posted on Apr 18, 2024
This is a really good hotel for the price.
Breakfast omelet and rice noodles are delicious.
Cleaning condition is good.
The swimming pool and exercise facilities are well maintained.
Umbrellas and towels are available for free rental on the beach.
Cons: Grab costs 50,000 to 70,000 dong to get to the city center.
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.