Xiaomingzoujianghu
May 4, 2024
During the May Day family trip, I thought it was a wild luxury hotel operated by the brand. When I arrived, I found that the brand had evacuated for some reason and handed it over to the local village **. Although the hardware still exists, the software service has declined significantly. In order to help this hotel, which still charges a high price during holidays, the following suggestions are made:
1. Improve the team's service details, such as greeting at the door, serving tea, helping with luggage, and preparing the extra bed in advance, etc., especially don't send me rotten fruit, I questioned it and still argued.
2. Clean the room carefully, especially repair the outdoor pool (this pool is like a fish pond, and there is no parasol or anything. If you go there, you will definitely die), brush it clean, don't let it be covered with moss, and don't blame the humid weather.
3. Do a good job of privacy protection in the hotel. The hotel is completely open, because there is a mountain rest station opposite the hotel. There are many other tourists. Many of them walk into the hotel area at will, especially the difference on the first floor. When you walk to the balcony, you can see construction workers and other tourists. It feels very embarrassing. Especially please don’t do construction during the holidays. There are gravel and yellow sand everywhere. It feels like living in a construction site. Then the construction starts again very early, and there is no rest at all. Also, please don’t go into the room because the tray needs to be recycled when delivering snacks in the evening. Pay attention to privacy.
3. Do a good job of hardware maintenance. The TV has no signal. I changed a room and opened it. All of them require VIP membership. The wifi in my room cannot be used. I have to use the wifi in the next room.
4. Match the catering level. The overall decoration of the restaurant is good, but the dishes are all farmhouse flavors. In order to reduce inventory, the store also specially added WeChat to order dishes in advance. During dinner, I actually ate an iron sheet in the casserole and cut my tongue. Then the breakfast is very simple, and it is the same level as a small hotel of more than 100 yuan. In addition
5. Add a guide to the tour, because the hotel is under construction everywhere, and there are all kinds of winding mountain roads. Apart from walking a few steps to the hillside (the hotel battery car costs 10 yuan per person, and the staff suggested that we walk by ourselves...), we don’t know where to go to play, and there are no activities. It’s extremely boring.
Because the whole team is also relatively self-aware, the attitude is still very humble and sincere. After bargaining, the original 600 yuan extra bed fee was reduced by 500 yuan. Although this experience cannot be described only as disappointing and bad, I still hope that the village ** camp team can improve from the hard and soft environment as soon as possible, otherwise I guess this hotel will be abandoned.
Original TextTranslation provided by Google