Nambucca River Village by Lincoln Place

Lovely quiet, but rooms need a reno update

Excellent facilities. Great pool would recommend this park

Pros Good location.Shopping centre 4km and the highway is closeby Sufficient Parking space Children's play area . Suggest to install a trampoline River view Cons Please provide more utensils in the kitchen Children's room is too small. The fan cannot be installed as it has a bunk bed. So please install an AC Cabin1 bathroom sliding door was broken and often went off the rail.

Clran spacious cabin

Whilst the park itself has good facilities a pool, mini golf and bowls and the camp grounds were neat and tidy and well maintained. The main toilet and shower block were located way too far away, we were lucky we were in a van but those camping had a long walk. The closer toilets near the pool were shared male and female and were often dirty. The owners were not very welcoming on arrival and when one of our bikes was stolen I reported this to the office and the young girl this time was lovely I was informed the owners would be told and was told there was CTV but I couldn’t see it but she did say she would ask the owner to look at this. I thought they may have contacted us regarding this but no and when my husband asked the grounds man if he’d noticed anything he was just told it wasn’t his problem and he smiled and gave my husband the thumbs up. The attitude of the owners despite the nice grounds has made it that we would never come back to or recommend this park. There is little or no security the locks to the shower block have been disabled and the gates to the camping area are continually open. If it had not been for the rude attitude on arrival and the lack of care shown to us when we had our bike stolen this park would be somewhere I would have recommended despite the issues with the ammenities.

Arrived 2 days before Christmas excited to start our break on the way to visit family. Skipped into the reception office to share the Christmas spirit only to be brought down by the female staff member who did not even acknowledge my existence. After me clearing my throat and announcing myself she barked what is the booking under and then proceeded to tell me that the cabin we had booked would be very cramped for 3 people...I thought that was strange given I had booked a 2 bedroom Riverview Cabin but wanted to keep my christmas vibes high so thanked her, took the keys and found...um...a box that we were to stay in for the night that had zero view and was definitely not the two bedroom cabin I had booked. A quick check of my booking confirmation...THROUGH THEIR OWN WEBSITE confirmed that I had indeed booked a Riverview cabin for one night. That's ok mistakes happen...I went back to reception and was again ignored by the receptionist and decided to just kindly say that I think there had been a mistake. A barked 'what' was replied. I stated that I had been booked into a Riverview cabin. She then raised her voice and told me no you are booked in a standard cabin (which are so crap that they aren't even displayed as an option on their website). I then attemped to show her my booking confirmation and she refused to even look at it and stated to take it up with ***********. I explained I booked with their own website. It was then that I realised I was dealing with a stage 5 Karen. She breifly glanced at my booking confirmation which I was still holding out and simply said there's nothing available. I explained that we had paid extra to stay in their 'top' choice and would at least like a refund of the difference. Then she hit the roof. Apparently it's a 'tarrif issue' and that I had paid less than the current tarrifs. Ummm yes. No doubt I did pay less as I booked back in MAY and not last minute. The grumpy Karen continued on her rant so I stated. Look it's obvious that I'm not getting anywhere with you but I am not getting what I paid for and am disappointed. When I returned back to my waiting family, my husband was quite shocked at the customer service when I relayed my experince and assumed I was being a melodramatic mole. My only response to him going to talk to her himself was 'good luck'. After a minute or two he came back ashen faced to state that she had told him to either take the cabin or leave with a refund (I want to state here that e were both calm and kind and at no point abusive). So anyway. After cracking a drink and a swim in the very well photographed, much crapper in reality pool we tried to move on. Only to have my husband bitten by a bee....because of course there was also an entire bee hive in the inner wall of the cabin. Our one night in our 1970s shoebox was spent drifting off to the dalcet sounds of a swarm of bees and the creaky bed that was older than me. Long story short. Karen will ruin your holiday vibes before your h