Somerset Medini Iskandar Puteri Reviews

Response from Property: Dear Ms Angela, Thank you so much for your kind feedback! We are thrilled to hear that you had a wonderful stay with us and that our staff made a positive impression on you. It's great to know that you enjoyed our convenient location and found it easy to explore nearby attractions like Medini Mall and Legoland.Your recommendation means a lot to us, and we would be delighted to welcome you back on your next visit to Legoland. Safe travels, and we look forward to seeing you again soon! Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Glen, Thank you for taking the time to share your feedback with us. We are thrilled to hear that your stay exceeded your expectations and that you enjoyed the cleanliness and amenities of the room.It's wonderful to know that you found the room well-furnished, well-maintained, and equipped with natural body wash and shampoo. We are glad that you appreciated the design and functionality of the room, including the shoe rack, pantry, and walk-in wardrobe.Your kind words about our friendly receptionists are truly appreciated. We will be sure to pass on your compliments to our team, as their dedication to providing excellent service is always our top priority.We are delighted to hear that you enjoyed the delicious and generous portion of the bento breakfast, especially the nasi lemak choice. Your satisfaction with the breakfast offering is important to us, and we are pleased that it added to your overall experience.Thank you once again for sharing your positive feedback with us. We look forward to welcoming you back for another enjoyable stay in the future. Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand that the late checkout process was not handled properly, leading to your unfortunate situation in the lift and room. Please know that we take your feedback seriously, and we are investigating this matter to prevent such incidents from happening in the future.We are truly sorry for the inconvenience and distress this has caused you.Your comfort and safety are our top priorities, and we will take immediate steps to ensure that this issue is addressed and resolved.Once again, we apologize for the inconvenience you experienced, and we appreciate your understanding and patience. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Kent, Thank you for taking the time to provide us with your feedback. We are pleased to hear that you found our rooms great and enjoyed the good waterpower during your stay. It's also wonderful to know that you appreciated the standard local food provided for breakfast, even though it was self-collection from the lobby.We understand that you found it unusual to pay for parking during your stay. Please allow us to clarify the situation. Our hotel's parking facility is shared with an adjacent apartment complex, and as a result, we have implemented a parking charge to ensure the availability and security of parking spaces for our guests.We are glad that, aside from this issue, you had an overall good experience with us. Your feedback is valuable to us as we continuously strive to enhance our services for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us regarding your recent stay at our apartment. We are pleased to hear that you found our accommodation spacious and convenient for your visit to Legoland. We appreciate your kind words and are delighted that you had an overall great stay.We also appreciate your constructive feedback regarding the condition of the corridors and the signs of aging on the doors due to exposure to weather elements. Your comments have been noted, and we will work on addressing these areas to enhance the guest experience.It's great to know that you found the furnishings in great condition and that the first room you stayed in was to your satisfaction. We apologize for any inconvenience you experienced with the older flooring and shower in the second room. Rest assured, we will review the maintenance of these areas to ensure a consistent standard across all our units.We appreciate your loyalty and are pleased to hear that you would consider staying with us again. Should you decide to return, we hope to exceed your expectations and provide you with an even more enjoyable experience.Thank you once again for choosing to stay with us and for sharing your detailed feedback. We look forward to welcoming you back in the future.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you had an enjoyable stay at our service apartment hotel and that you found the amenities to your liking.It's fantastic to know that you appreciated the spacious layout of the apartment, complete with a kitchen, dining area, living room, and a large bedroom with a connected toilet. We are pleased that the provided utensils, fruit peeler, microwave, and hot flask added convenience to your stay.We are also glad to hear that you and your child enjoyed the round coffee table in the living room, allowing for a comfortable and family-friendly environment. The proximity to Legoland, as well as the convenience of nearby amenities such as 7/11 and the mini-mart, further enhanced your experience.We appreciate your positive comments about our hotel, and we are grateful for your kind words. It was a pleasure hosting you, and we look forward to welcoming you back for another memorable stay in the future.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Chan, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the amazing view from your high-floor room.We apologize for the inconvenience you experienced with the faulty air conditioning and the non-working TV during your stay. We appreciate your understanding and patience as our team promptly addressed and resolved these issues for you.Ensuring the comfort and satisfaction of our guests is our top priority, and we are glad that we were able to fix the problems swiftly to enhance your overall experience.We value your feedback as it helps us improve our services and facilities. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for another pleasant stay in the future.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Mr Alif, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our great room and convenient proximity to Legoland. Your comfort and convenience are important to us. We're sorry to hear that the breakfast did not meet your expectations, and we apologize for any disappointment this may have caused. We value your feedback and will make sure to review our breakfast offerings to ensure a better experience for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for sharing your wonderful feedback with us! We are delighted to hear that you enjoyed your stay and found our hotel's location near Legoland to be convenient. We are thrilled that the fully furnished kitchen and washing/drying machine in your room met all your needs and made your stay more comfortable.It's great to know that you found the nearby mall with its restaurants, supermarkets, and other amenities to be convenient for your stay. We are glad that you would recommend us to others visiting Legoland.Your kind words mean a lot to us, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future and providing you with another enjoyable stay. Thank you for choosing to stay with us and for your recommendation!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Alain,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you found our apartment spacious, well-furnished, and clean. We apologize for the inconvenience regarding the heated water in the common bathroom. Your feedback is important to us, and we will look into addressing this issue promptly to ensure a more comfortable experience for our guests. We hope to welcome you back again for another enjoyable visit.RegardsViki MahalingamResidence Manager

Response from Property: Dear Mrs Carel, Thank you for taking the time to share your feedback with us. We appreciate your review and are glad to hear that you found several aspects of your stay enjoyable.We are glad to hear that you found our well-equipped rooms suitable for family stays. It's great to know that you appreciated the amenities provided, including the kitchenware and the comfortable beds and pillows. We also appreciate your positive comments about the view from the higher levels of the hotel.We apologize for any inconvenience caused by the water pressure and the noise from the air conditioning unit. We will look into these issues to ensure a more comfortable and peaceful stay for our guests.Thank you for your kind words regarding our hotel staff. We are delighted to hear that they provided excellent service during your stay. We will share your compliments with the team to encourage them to keep up the good work.Once again, we appreciate your feedback and thank you for choosing to stay with us. We hope to welcome you back again in the future. Regards, Diana Kamarunzaman | Asst. Manager, Guest Service.

Response from Property: Dear Ms Ping Me, Thank you for taking the time to share your feedback about your recent stay in our apartment. We are thrilled to hear that you found our apartment to be fully equipped with crockery and clean. We take pride in providing a comfortable and well-maintained environment for our guests, and it is great to know that we met your expectations in this regard.We are also delighted that our location was convenient for you, with Legoland and Starbucks within walking distance. We understand the importance of accessibility and proximity to popular attractions, and we are glad that our location worked well for your needs.Thank you for choosing our apartment for your stay, and we appreciate your positive feedback. We hope to have the opportunity to welcome you back in the future. Regards, Diana Kamarunzaman | Asst. Manager, Guest Service.

Response from Property: Dear Valued Guest, Thank you so much for your wonderful feedback! We are thrilled to hear that you had a very satisfactory experience during your stay with us.We take great pride in maintaining a clean and comfortable environment for our guests, and we're delighted that you found the rooms and bathrooms to be clean. Our staff, especially our receptionist, will be thrilled to know that they made a positive impression on you with their friendly and helpful service.Your kind words mean a lot to us, and we're overjoyed to hear that you're considering staying with us again in the future. We can't wait to welcome you back and provide you with another exceptional stay.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Response from Property: Dear Valued Guest, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your feedback and value your opinion. We apologize for any inconvenience caused by the ants near the bin area in the kitchen. We will ensure measures are taken to address this issue promptly. Additionally, we appreciate your observation about the cold floors when the air-conditioning is on, and we will take this into consideration for future improvements.Regarding the amenities, we apologize for the absence of a smart TV in your room. We will evaluate the possibility of incorporating this feature in our rooms. It's great to hear that you found the room spacious, with an unobstructed view and a clean shower area. We are also glad that the beds and linens met your expectations.We understand your comment about the limited food choices in the area, and we will explore options to enhance this aspect for our guests. We are pleased to hear that you found our service prompt and responsive, despite the oversight with housekeeping. Your feedback helps us identify areas for improvement.Thank you once again for choosing our hotel. We look forward to welcoming you back in the future. Regards, Diana Kamarunzaman | Asst. Manager, Guest Service