Kaz Kreol Beach Lodge & Wellness Retreat

The rooms are dated, but the location and the service make up for it. The Jamaican meals were insanely delicious, the beach bar was so perfect and the beach was stunning . It really is a magical spot.

i tried to keep it cute on another review platform and the hotel's social media people wrote a really unpleasant reply, so i'll give my real review here. i paid for a "honeymoon" room, which was advertised as walk out to beach with direct ocean view. they stuck me directly behind the bar. like, ten feet behind the bar. take a look at the photos i've attached. on top of that, on the weekend there was a higgler lady who unpacked several suitcases of t-shirts, towels and jewelry, DIRECTLY IN FRONT OF MY VERANDAH. literally 5 feet in front of where i would have sat, if i wanted to be on my verandah, enjoying my gorgeous view of the bamboo bar. when she started an extremely loud phone conversation directly in front of my face, i grabbed my portable speaker and cranked up some afrobeats at top volume to drown her out. the room itself was not horrible, but nowhere near as "recently renovated" as the photos they show online for that room category. there were two different types of hair (one was curly, one was straight) on a wall by the bathtub. there was no plug for the bathtub. the shower curtain was thin and had no liner, so the entire bathroom floor was soaked, and a slip-and-fall hazard. i brought a bunch of produce with me (to bring to my next accommodation) and it all froze and i had to throw everything out. the safe didn't work, but i didn't care because i brought my own safe. and yes, the hotel was jam packed with a group of german package tourists. chain smokers, thong bikini wearers, topless sunbathers... they took up the entire motel. they walked back and forth in front of my verandah nonstop. the couple next to me scraped their metal chairs against the hard verandah floor from 11am to 3am each day/night. the jamaican day trippers were awesome. the people who worked the bar were very nice. everyone else, guests and staff, were terrible. i would have preferred they give me a heads up that they were going to stick me in a terrible room in a hotel filled with chain smoking, half naked german package tourists, but oh well. i learned the hard way.

Recently stayed here with 2 friends August 2022. I can honestly say it is a very BASIC hotel. Firstly, finding the entrance to the hotel was complicated as the sat nav takes you else where. Once you eventually arrive, the front of the hotel looks VERY old and needs a lot of TLC. At Check-in the Receptionist (Male) barely made eye contact let alone greeted us. Check-in process was ok but I could tell straight away the staff could not care less about the guests. We where given the keys to our room without any directions given and had to go find it ourselves. The hotel it self is very dark and musty inside. Our room was ok - expect the bare minimum. Bathroom needs more light and the water pressure needs to be looked into. The beds seemed clean and comfortable. The patio doors hardly worked and the curtains had holes in them. The Balcony was rusty and dirty, there was also a gap between the patio doors and the wall. This shows they couldn't even connect the balcony doors to the walls which is an open invitation to the wildlife Jamaica has to offer. They try to hide this with the curtains/drapes. Food - Breakfast was basic but edible. They have a set Lunch/Dinner menu which we tried the first 2 nights but found it to be quite pricey for what you get. The food was ok. We found the cocktails to be extremely sweet. Once we ventured out we found a seafood restaurant near by with AMAZING food! Would definitely recommend. Local attractions - We spent most of the time on the beach as it was very relaxing and chilled (Which is the best part about this hotel). Right next to the hotel there is a local beach where on the weekends you will find families pulling up in buses and Taxis bringing a lot of noise - This is where the 'Relaxing' feel ends. There is also a river 2 mins away where you can go rafting (Not worth the money). Staff - Clearly didn't want to be there. I asked numerous times for some housekeeping to get our room cleaned and towels changed which took about 3 days for them to actually come (the day before we left). Staff could be more professional and welcoming. They are easily irate and come across rude most of the time. The only staff member I can say was pleasant was the cleaner. Overall, not a location for young females currently. Leaving the hotel late at night is a hit or miss as the locals chilling will harass you as you walk by. Some people may find this uncomfortable and the road is very dark with little lighting. So a Taxi (From reception) is needed to go anywhere at night. This hotel has so much potential! with a BIG renovation, new management and new staff this hotel would be perfect for a retreat holiday.

First - who we are: not the all inclusive type, comfort campers (air mattress yes please) , well traveled, interested in diving into local culture. Picked this place for a last minute much needed getaway. Super reasonable, love Ocho Rios, done. What you need to know: zero amenities in the room. one towel per person, one bar of soap that doesn't lather. All I could think of was all the shampoo/conditioner/lotion samples back home. Sheets on a bare mattress!!! No cover UGH. Furnishings, rough rough rough. Water pressure, minimal. Hot, sometimes. Water went off twice during the stay. Beyond inconvenient. It's a pressure valve that needs to be replaced. HELLO - please fix it! Breakfast included, choice of eggs/bacon or Jamaican option (stewed kidneys, ackee, dumplings). Good coffee. Funky beach bar which is under stocked - employees don't seem empowered to do their job. We brought our own club soda and limes. Wished for sour sop daiquiris other signs of local fruits. Sigh. Make sure you have plenty of cash, and change too - the front desk never has change, Jamaican or US. What we loved: (and why we didn't leave). The location - in a lovely cove, at the mouth of the White River, next to a local beach, so lots of families, kids jumping off the pier, very cozy. The real, old school Jamaica, We liked that. I'm a swimmer, and swimming back and forth was heaven every morning. The staff was lovely, very genuine and warm. We liked our Rasta friend Ricky, an informal hotel employee who rakes the beach and seems to know how to make things work. Re: food, the menu was basic and usually pretty good. Steamed red fish with escovitch was a highlight. Steve at Fish Pot has the freshest fish around down the road a few minutes. You'll pass through folks intent on selling you stuff on the way. Finally - Mgmt: please leave a stocked first aid kit at the front desk 24/7. I cut my arm on some glass and had to wrap it and hope for the best. It just seems like whoever owns this place doesn't put $$ into it - replace those tired ass beach loungers - don't paint them -- the paint flecks off on your back. And that beach mattress. when was the last time that was switched out. yuck. I'm not planning to return to KK, but I'm (mostly) glad we went.

The environment and surroundings were nasty and unsightly. It would be better to cotch on the beach than stay in such a dilapidated place. This is not the standard that Jamaica offers to anyone, and if's unfortunate they have a hotel license. One now understands why payment is non-refundable, and as another traveler mentioned , you are being "Catfished". Place need fi lock down.

This place was such a CATFISH. Maybe it's safe to say because we're locals we were assigned rooms based off that. I stayed there for my birthday weekend. The purpose of the stay wasn't for the property really. We had excursions and other outings so it was just for us to sleep. Regardless of that, the experience needed to ne worthwhile. What if I wanted to take a nice photo there for my birthday? 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ The scenery was just a no no.. 1. The pictures on the website are the biggest lie!!! 2. The wifi and regular mobile data barely worked in the room we got- second floor, 204 (even though it's stated that wifi works in all rooms and across the property, LIEEEE!!! 3. One of the lamps in the room didn't work, the power outlet seemed like it would break if you plugged/ unplugged too much and the iron was useless. 4. The condition of the faucets in the shower are very poor. 5. The 'waitress' at breakfast (processed hair wearing glasses) didn't even acknowledge us when we were seated or asked which juice we wanted. She just brought something without asking. I was so pissed. Imagine sleeping in your nice proper room and going here thinking it would be ok.. This place can't even be compared to my room. I don't know why this place is even on *******. Such a waste of money.

My husband, my son and I stayed at kaz kreole beach Lodge in ocho rios Jamaica and it was the worst experience ever. We searched through online and came upon this hotel , took a look at the pictures and it seemed beautiful and clean , beachfront with all the amenities how could it not be great , we were wrong. Checked in about 9pm and everthing was done by the security, at first he said he couldn’t see our reservation because their systems were down so we searched for our confirmation page thankfully we had taken a screen shot. We immediately started worrying as soon as we saw the building , this can’t be it my husband said. The halls were filled with dirt stained carpets , the smell was old and musty , it looked like a overpriced ***** house . We got to the room the bath was old and rusty , the drapes were torn and dirty , they didn’t provide rags or extra towels , the king bed was two smaller beds pushed together , it was flat and hard , we immediately saw the room and didn’t want to even lay in the bed, Wi-Fi didn’t work , hot water didn’t work , everything just looked and smelled so nasty , we don’t take a lot of trips and it sad that our first one was so horrific , it was too late and their was no receptionist or anyway to book another hotel so we ended up sleeping in our clothes for the evening . They also advertised breakfast and when we got up their was only one option Ackee and salt-fish with fry dumplings but their was noway we were gonna eat here , I made my way to the reception and asked to cancel the second day because we only booked two days and she tells me I won’t get my money back I have to rebook for another day , I don’t see how that helps since the entire reason we are leaving is because it’s so uncomfortable nasty . I explained all my issues and she just spoke over me being if you can understand professionally rude as if she doesn’t know the rooms are crap , she said the room that’s advertised their is only one of that and that’s not the room I’m in , that was laughable because their both premium rooms , so your telling me one room looks likes god build it personally and every other room is nasty . Don’t believe the pics online it all fake and a way to scam your money. Don’t believe me take a look at the pics I took .

I stayed at Kaz Kreol for a week due not no hotel being available for the Christmas holiday. I emailed prior to my reservation to make sure my room would have a fridge and microwave I was told my room does not come with said items and after explaining the package I booked they stated that my room does come with said items. Upon arrival there was no microwave in the room. After i started complaining we received a microwave the next day. The water in the bathtub does not turn off completely our entire stay (room 302). The pipe in the tub is very weak, so it the area for your personal items toothbrush/ paste etc. The shower was leaking so when you do turn on the shower head everything by the mirror would get wet. No hot water. There were ants coming from the roof above the tub the entire stay. Our bed was only made once our entire stay. No plunger in the bathroom, but there is a brush for the toilet I’m not sure how that would be useful for us verses a plunger. Everything is outdated in the entire hotel inside and outside. The sheets had stains, very thin and no blanket. The bed was very hard and the pillows sounds like you’re sleeping on plastic bags. This is not a hotel more like an air B and B. The pictures should be updated to show the current stay of the hotel (air b and b). This hotel have potential, but I don’t think anyone care enough to make any changes.

I usually do not give poor ratings publicly as I like to give benefit of the doubt, but we truly have had a horrible experience here all around and have spent the first two days of our honeymoon looking for somewhere else to stay. The staff are pleasant, especially the manager, and trying their best, but they can't do much with what they are given to work with. The ownership must be horrible. The rooms are so musty and you can smell it more strongly coming from the vents, so we are pretty certain every room would be the same. This is reason enough not to stay here, as I actually have been having trouble breathing at night. But to add to it, the beach is pretty much always in the shade as it's small and north facing, so the building is covering it. The pictures on the website are extremely deceiving, looks like the place hasn't been kept up in a decade or more. Also there is no where to walk along the beach or around the hotel itself. You have to take a taxi to go anywhere, it feels like you are trapped. Seems like most people come here just for the food and do not stay.