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Satisfied for the price paid but the room was different from what I booked from here. I booked King room with resort view but the hotel said they received double bed room booking. There must be something wrong going with this app (Trip.com). Room was clean and comfortable enough and enjoyed the pool area.

David ”Manager” at the Front desk said its perfectly fine for a 1 year old to be put to bed with blankets on the floor. Prior to our stay I spoke with Danielle who said there are plenty of pack and plays so no need to travel with one. After we checked in at 6pm we called the front desk requesting a pack and play which we were told it was on the way. After calling 5 times being lied to and waiting over 2 hours we had to put our daughter to bed. When we asked to speak with a manager David came out, he was rude, he kept saying the pack and play would be on its way but couldn't give a time. I explained we had been waiting for over 2 hours, David did not care and did not try to find a solution just excuses. When I asked to speak to someone above David he replied I'm the person to speak to. Do not stay at this resort they treat you like crap, and if David stays employed then please know your families safety is not a concern to he or Hilton.

We were greeted by Franciely she was great and she took care of us and made sure we were well attended. We got a couple of frozen drinks and mixed drinks and they tasted so good! I highly recommend swinging by this bar and enjoying the fun in the sun and the great people!

Double trees always a nice hotel to stay at and the free cookies and check in or whenever you ask are always a delightful treat. For this day we found that there was really nothing around the hotel itself as far as other restaurant choices although it’s very close to universal and they have a shuttle bus which was convenient, we ended up moving to a location nearby that had many more restaurants around, the rooms were clean the pool areas. Nice the restaurants food was good although a little pricey if you would like to use the pool areas, I think this could be an excellent choice.

Experience was excellent, customer service was amazing. The room was perfect for our family of 4. Had a fridge, 2 burner stove top, and dishwasher. Pool area looked very nice, we didn’t get a chance to check it out on this visit. There is a Starbucks in the parking lot and a few other food establishments. Complimentary breakfast was great. Close to SeaWorld, Aquatica, And Discovery Cove. Other attractions were within 10-15 min drive. We will definitely look at this place for future stays. Wish we found it sooner!

Very Good! The staff very polite and helpful. The pool very nice and clean. Breakfast was delicious. Rooms so comfortable and the attractions was amazing. AC is worked very good. Only coffee machine was broken, and staff is changed it and give us for our request teapot!

The room is big and the price is good, but the hotel doesn't know if it discriminates against the agency. We walked to the innermost room for us, and there is a swimming pool below, and we can't see animals at all... For breakfast, the hotel's breakfast buffet is good, and dinner is only for self-stay There are not many choices for simple meals at the bar, and it is recommended to come back after eating in the park

The hotel is renovated and accommodations were fine and it is one of the better quality hotel choices in the busy and very touristy Orlando center. Also, breakfast selection was surprisingly good and plentiful for the typical selection for the Holiday Inn Express brand. The reasons for not giving the hotel 5 stars are below: 1) the bathroom sink in the room was clogged upon check in. 2) guests were allowed to consume alcohol and to smoke heavily in the pool area right next to many small children and other guests who did not appreciate being exposed to second hand smoke. As a public health policy, smoking should only be allowed in remote designated areas and not in the pool ares which is full of small children. 3) At times there was no staff at the reception and the staff that I did communicate with either spoke very poor English (or none at all, the assumption was that everyone should be speaking Spanish) or appeared to be genuinely disinterested and didn't pay attention to customers' concerns.

Perfect and beautiful place . Very Calm and relaxing. I like

The hotel location is very recomended for you who want to go universal studio or go to the premium outlet. Dont forget you have to booked a bus to go the universal studio the day before, inside a hotel there is outlet for you to booked the bus. If you want to rent a car there also a rent car outlet inside the hotel. I go to premium outlet , walk to 10 min only. If using uber it cost you about CAD 9. I just dont like the room hotel floor all using carpet. Thanks