Orlando Southwest Orlando 3-star Hotels

This was my first time staying at this hotel and it was absolutely wonderful. The staff was very friendly. The room was extremely clean and well put together. I will definitely be booking here again!

Normally stay elsewhere when visiting but got a good deal on a 2 bedroom suite here. Hotel large and busy but had a really pleasant atmosphere. Food court useful and not over priced. Handy having a Starbucks for a quick coffee again not over priced. Suite was very clean and serviced every day. Microwave, large fridge and coffee maker a nice touch and seating area useful. Beds were super comfy however I would say a UK double size so not huge. 2 x TV one in the bedroom and 1 in the main 2 bed area. Lots of free movies if you need a night in. Buses to Universal and Volcano Bay ran regularly and when the rain came ran more frequent from Volcano Bay. Honestly could not fault anything and would definitely stay again and definitely recommend

We have stayed at the hotel before, this is the 2nd time we have stayed. We stayed for 10 days in total. Mixed reviews - When we arrived as we had separate bedrooms, we all needed to check in individually, my brother was right next to my mum and dad in tower 1 and I was put all the way in a separate tower. Common sense would’ve been to put us all together. My mum wasn’t too happy about this and went to reception with me, baring in mind the person she spoke to when she checked in said how unbelievably quiet they are. The lady me and my mum spoke to at reception, shoulder length black hair, small in height, was very ****y, didn’t want to help us whatsoever, said how they are extremely busy they are unable to do this, okay, very mixed considering we’ve just been told how quiet the hotel is, must not care about anyone else’s safety apart from her own. I hope this lady doesn’t keep her job, she doesn’t know the meaning of good customer service. Hotel is very loud, meant to be a budget hotel but need a loan for the food. Walls are paper thin, can hear everything of what’s going on next door. So yeah, if you want to stay in a loud hotel, lazy moody staff with expensive food, cleaners that barely clean your room, then go ahead.

The standard room can accommodate three adults. The price is very beautiful and the location is very good. A taxi to Universal Studios can cost up to six knives, and you can also take a bus, which is very many. It's also easy to go to Sea World. That is, the service charge of $ 2.50 for Ctrip was included in the order in the room overnight. I originally wanted to ask Ctrip, I was too lazy to ask, and told the front desk that our English was not good, and they had to charge it. Also, remember to bring a US credit card with the deposit, I listened to a lot of cash. The deposit was refunded without my being confused and unclear. In short, I think it's a good value, and around 300 is really good in Orlando.

Booked 2 rooms: a family one for 5 of us, and a small room for 2. The girl at the front desk sent us 5 to the small room. I realized her mistake after arriving with the whole family and luggage at the 8th floor in building 8 at the other end of the hotel. Had to get all luggage back to the car, go to front desk, change room keys...all of this after long traveling was not fun at all.

Stayed here again and really like the top floor of this hotel. We booked 6 months in advance direct with the hotel for 15 nights and got a long term room rate. we have stayed before as i said so no surprises expected. Day of arrival: Arrived late and expected top floor with city view King Bed. (Which we booked and paid for). We would have liked park view but we where turned down a few times by phone before we arrived. We where told once we gave the name that we had a hi room not top floor as they where ”first come first served”. i said we had booked a top floor king room to which the lady behind the counter said there was a ”first come first served” policy again! My wife was not happy as we had booked and paid for this direct and had an email to prove the fact and was about to lose all reason, Then a lady called Jess stepped in to sort the situation out. Jess did a bit of running around the building and came back with the room we requested, if management are reading this Jess sorted this out very quickly and very professionally give the Lady a raise. The room 2110 had great views of some of the parks in the distance, disney / epcot / volcano bay, fire works every night at 10pm. Also a great place to watch the evening storms come in. Fridge and microwave, water comp, tea and coffee faculties also. Very clean, i credit this to our room service Lady Cathrine who was very attentive to our needs over the two weeks. Again this lady deserves a raise. The pool bar Its fine, they dont bother pouring your drink if you buy for instance a coors light, it comes in a can and unless you as for it you usually dont get a plastic cup with it. (Strange) no table service in the pool area. there food consists of Pizza (no bad to be fair) nachos, turkey sub etc, staff seem more interested in watching the NFL on the 3 screens than attending customers, not a great place to relax after a long day in the parks. needs a little push. Very clean area. Small bug bears: One chair in the room and one office chair, if you want to relax in the room you have to use these two seats, i did ask the front desk early on for a second chair for the room but they said there is only one chair per room. funny like i said we have stayed here previously and the rooms did come with two chairs and a coffee table. the man behind reception said he would look into getting another one but never bothered to come back to us. some of the staff behind the reception are pure cannon fodder and some do excel at the job they have been given. The area Universal has opened up there two hotels across the road which is a welcome sight after they shut down wet and wild a few years ago. The area between kirkman and the Mcdonalds further down the road has really suffered with covid, lot of places shut down and others wanting for staff. the usual food and shops available locally, Red lobster, KFC, applebees, dennys, subway, and other junk food out lets to destroy your digestive sys

This hotel is worth 5🌟 ❤️The hotel is very new and the environment is very good. The gym and swimming pool have all the facilities and are very new and advanced. There is also a VR game hall. However, there is a bar on the roof. The scenery is super good. You can see the volcano. ) ❤️The price is relatively low. This hotel is a hotel of Universal Studios. You can send an express card to other hotels. You are really new and cheap. ❤️ Location is quiet, although not in the City walk, but next to volcano bay, it is a good choice for volcano bay to play with the water. Every day there is a shuttle bus to and from other parks. ❤️ Hotel lobby has Starbucks. The buffet is also great. There is also a car rental counter. It’s very convenient, but the temporary car rental is really expensive. 💔The only reason for this deduction is that we have no parking. The last credit card is deducted from the parking fee. After returning, it is not helpful to pass the Ctrip and the other party.

We had read good things about this hotel and thought we would give it a try. It’s in a good spot for Universal Studios, it has free parking and a free shuttle to Universal if you need it. There are lots of restaurants within walking distance and the Premium outlets are not too far away. We didn’t use the hotel restaurant but one of us did have a Hotdog one day which resulted in them not being able to leave the toilet for a few hours! The lady who prepared it heated the frozen sausage up in the oven then put it straight into a freezing cold, straight from the fridge bun, then she said “ oh the buns really cold, could you heat it up in the microwave?!”. I have to say that during our stay we had the worst customer service we have had in any hotel we have stayed in in Florida. When we checked in the guy at reception was not overly friendly and when we checked out I went to the desk and asked the lady if we needed to do anything to check out, she said “ what room number?” then “no”. I thanked her and she completely ignored me and put her hand out for the door cards. No “ thank you for staying here/ have a safe flight home, etc. She just stared at me. It’s definitely worth paying a couple of hundred pounds more and you will definitely get a much better hotel with much better service. We were very disappointed.

Carlina is an exceptional bartender who consistently delivers outstanding service to her customers. Her friendly demeanor and expert knowledge of cocktails create a welcoming and enjoyable atmosphere for all who visit. She has an impressive talent for crafting unique and delicious drinks that are tailored to each customer's preferences. Not only does Carlina excel at her craft, but she also goes above and beyond to make her customers feel appreciated and valued. Her attention to detail and willingness to accommodate special requests make her stand out from the rest. Whether you're looking for a classic cocktail or something a bit more adventurous, Carlina is always up for the challenge. Overall, I highly recommend Carlina as a bartender. Her skills, personality, and dedication to her craft are unmatched, and she is truly an asset to any establishment lucky enough to have her on staff.

Elijah excellent take care of service and family. Very good bar an food service and options for order are variable for all people order and wanted. I request to put in TV the baseball game and Elijah complete my request. Excellent