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Very expensive but God damn, they really do be hiring people that speak either English or Chinese together with Japanese! And oh my, there are just so so many staff that do! Whether that be front desk, or even housekeeping! The only ones that really don't are the ones in the restaurants or in Melissa (where they sell bread and other good food!) Or the mall downstairs! The dessert lounge weren't too friendly either but they all seem to be extensions of the hotel! Overall, great experience except for the fact that the rooms are indeed tiny and compact cause that's what we booked after all - but aside from that, all the amenities were great, toilet was big and movable in and you really have anything and everything you need already there! Only issue is maybe that some things here are pretty outdated though it's a 5 star hotel! But overall its truly worth the price though I don't reccomend staying all the time unless you wanna burn a hole in your pocket heh! But one great thing is that they are truly commendable in terms of holding events and catering to hundreds of guests for the really really big ballrooms. That's a huge plus.

Staffs were very nice and friendly. Good location and many convenience marts nearby. Unexpected big room and very clean. Welcome drinks with coffee, tea and soft drinks. Few restaurants around the hotel. Easy to get on subway.

Hotel is just 1min walk from Higobashi station. Take exit 2 at Higobashi station. Do note that exit is a stairs only exit. Family mart is conveniently located outside the exit, just right beside the hotel. Hotel is really small, photos do not do justice. Large suitcases will not be able to open fully. Toiletries are available (toothbrush, toothpaste, soap, conditioner and shampoo). Clean towels and sheets are provided everyday. Bathtub available, water temperature and pressure is good. Bidet available. Would recommend to stay if space is not a concern.

Fantastic location - 20 minutes walk south to Shinsaibashi with all the amazing food and little shops. 20 minutes walk north to Umeda with more ‘proper’ restaurants. Service was great - housekeeping and reception desk were fantastic and polite, really helpful with just everything, be it luggage, calling a restaurant to check availability or heating up food from the markets. Room was clean, no issues with anything. Heads-up: bring a power board if there’s more than one traveler due to lack of power outlets in the room - only had one easily accessible.

The security measures in the hotel were good (keycard to activate lift / locking of entrance from 3-5am). Room had nice decor and was clean. Bathroom was slightly smaller than expected. They also gave free drinks between 3-9pm in the lounge.

The room we stayed smelled like cigarettes or curry. But the front staffs & location of the hotel was perfect. We will recommend to our friends & surely will stay again in the same hotel, when we come back but hopefully, not the same room!

This is my 2nd time staying in this hotel this year. I was pretty disappointed with the stay this time. I have booked 3 rooms for a family of 6. Room 1-3: Rooms was very hot despite AC turned on. Room 2: Sink was choked and shower room was reeked with bad smell. Room 3: Room was stinky. I was aware that the hotel rooms were fully booked hence we just bear with the condition since we will be out most of the time hence did not request for changing of rooms. I understood from the front desk staff that our rooms are eco-plan rooms and there will not be a daily housekeeping which was fine, except clean towels and water will be provided each day throughout our stay. However there were 2 days we were not given complimentary water. Nonetheless, this hotel has a very strategic location with transport, shopping and airport transfer in one place that attracts people to stay. I hope the hotel can do some refurbishment to the rooms if there’s an opportunity.

Hey! Hotel Monterey Group is a place that we love to stay here in Japan. The amenities, the staff and the place itself are awesome. We stayed on Feb 2-4, 2024 and now back again staying for another 2 nights Feb 8-10 before heading back to our country. Highly recommended. The hotel is near to your go to restos.

Stayed for 2 nights in a twin room during Autumn. Good size comparing to many other hotels of this rate, enough space to open 2 suitcases at the same time. Love the location, easy to find the hotel from train station, it’s just above Daimaru and many excellent restaurants within 10 mins walk. It’s fabulous to get back to my room for a short break between shopping. Nothing is better than staying directly above the station for train travelers. Would definitely stay here again. Thank you.

The location is great even though hotel looks abit old. The hair dryer is best so far of all hotels.