Popular Courtyard Hotels in Palm Springs

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Courtyard Palm Springs

Courtyard Palm Springs

4.2/5107 Reviews
My wife and I came here for one night. Good location, clean facilities, nice bed, you're in Palm Springs so it should be all cocktails and smooth sailing. But there were too many negatives for me to recommend staying here. We ran into a number of issues, particularly with trying to work from the hotel and honestly from the staff too. Let me elaborate. We both needed to get quite a bit of work done during our stay, so we asked about the 24-hour stay perk in order to meet some deadlines before checking out (my wife is a Platinum Elite member and the 24-hour time shift is supposedly one of the offerings). They said we couldn't do that because the hotel was fully booked. Understandable and unfortunately unavoidable, especially if someone else was checking into our room. That's all fair. BUT. And here's the big BUT -- they also didn't try to help us at all (and worse, see below). No offering to move us to an open room for a bit, or let us setup in any empty conference room, or anything whatsoever. Just tough cookies. And we were very clear about just needing somewhere to work for a few hours. This leaves much to be desired, but isn't cause enough to down vote this hotel. Alas, my dear TripAdvisor friends, there's more. I asked about some kind of business center or other location to sit with a laptop, but they responded as if no one had ever dare ask something so outrageous. Ok. Weird. But again not a deal-breaker. THEN -- when our checkout time arrived and we were finishing packing our bags -- housekeeping came into the room, without masks on, while we were still in it and started cleaning up! I should have asked them if they would be packing my bags, as well. And we were not more than 5 minutes over the checkout time. That is a deal-breaker for me. I don't expect a hotel to bend over backwards to accommodate me. But at least let me step one foot outside the room before you begin vacuuming over my shoe. Geez. At the Courtyard, you do have to go and you do have to get the hell out of here.

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