Passeig Mar, 38, Palmanova, Balearic Islands, 07181, SpainView Hotel Details
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Hotel Palia Tropico Playa Guest Reviews
4/5
Very Good
40 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.0
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(40)
Positive reviews(37)
Reviews with photos/video(12)
Negative reviews(3)
wattsupkirsty
Stayed in Sep 2024
Family
4.0/5
Very Good
Posted on Oct 25, 2024
Autumn sun with my daughter. Booked this hotel for 3 nights. Warm welcome. Spacious room, tv, fridge, coffee machine and hairdryer. Good variety of food and drinks. It would have been nice if Cavan was on the menu. Staff were friendly and helpful. Swimming pool clean and well tended. They didn’t open the doors until 10am when the pool open so sun bed wars which was refreshing. Hotel itself had a modern feel.
Response from Property: Thank you for your lovely review! We’re delighted to hear that you and your daughter enjoyed your stay and appreciated the warm welcome, spacious room, and variety of food and drinks. It's great to know you found the pool area clean and well-maintained. We hope to welcome you back for another relaxing getaway soon!
Climber13550220132
Stayed in Sep 2024
Solo travelers
5.0/5
Outstanding
Posted on Oct 24, 2024
Quite simply an Absolutely amazing hotel. Great location right on the beach. Spotlessly clean. Great pool and pool bar. Stunning roof terrace. Great staff, so friendly and efficiently run. And last but not least the food was magnificent, every dish, every meal time. So many different varieties of food and home made cakes and Puddings simply from heaven. We will definitely be returning in futre
Response from Property: Thank you so much for your wonderful review! We’re thrilled to hear that you had an amazing stay and enjoyed the location, cleanliness, and the food. It’s great to know our staff made a positive impression as well. We can’t wait to welcome you back in the future!
CoupleFromFife
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Oct 22, 2024
Stayed here in September for 6 nights on an all inclusive package. We had a front facing sea view room. The views were spectacular. The room was tastefully decorated and well appointed. The restaurant area was never over busy. Breakfast was very good, with plenty of choice. We only had lunch and dinner a couple of times as we preferred to try the numerous restaurants in the resort. What we did have was good, so no complaints at all. The pool bar was a lovely area to sit during the day. Plenty of drink options and numerous snacks. The only slight disappointment was the evening entertainment, or I should say lack of it. There were a couple of quiz nights, but that was pretty much it. However there were plenty alternatives in the resort, so not a big issue. All in all, we thoroughly enjoyed our stay, and would definitely visit again
Response from Property: Hi dear Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay and appreciated the spectacular sea views, well-appointed room, and diverse dining options. We’re sorry to hear that the evening entertainment didn’t meet your expectations, but we’re glad you found alternatives in the resort. We look forward to welcoming you back for another fabulous stay!
Ivisonmichael
Stayed in Sep 2024
Couples
4.0/5
Very Good
Posted on Oct 14, 2024
The positives outweigh the negatives - Positives - New clean hotel Big rooms and balcony Good choice of food Drinks on all inclusive good (cocktails only average) Good pools Fantastic location with beach on the doorstop Friendly staff (mostly) Towels changed daily Jordi entertainment around pool Negatives- Pool opening times 10am-6pm Some of the male pool bar staff not really friendly and twice played loud explicit music which totally did not go with the atmosphere Flies in dining area Evening drinking seats not the comfortable Evening entertainment room totally bizarre as no bar service
Response from Property: Hello Ivisonmichael Thank you for sharing your experience! We’re proud of our dedicated staff who strive to provide great service. We’ll take your feedback into account to continue improving. Hope to welcome you back soon
Sandy196238
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Sep 21, 2024
Great hotel wonderful experience from the moment we arrived very friendly informative staff Ahmed always acknowledged you every time he saw you so pleasant . Our suite on the 6th floor was amazing with excellent sea view right to Torranova fabulous at night too wonderful with massive balcony to sit out. And enjoy the view the most amazing bathroom food was excellent and a special mention for Simone at the snack bar what a happy guy he brought snacks round his crepes were delicious nothing too much trouble he is an absolute credit to the hotel which was immaculate and the lifts were so quick never had to wait. The roof top pool was fabulous with very comfy sunloungers and jose making the best moitos and fabulous music at the pools. The Tropico beach bar is not included as we knew before we went but great prices as you get a discount lovely staff we went in most nights . The manager was very visible day and night there would never be any trouble speaking to her if you needed too we didn't have any issue my only comment would be people can smoke everywhere and this isnt nice there should be designated areas not by the pools or snack bar this was the only thing that let it down otherwise it would be 5* would definitely return but don't seem able to book for next year even on their own web page will keep trying
Response from Property: Hello Sandy196238 Thank you so much for your wonderful review! We're thrilled to hear you had a fabulous holiday with us. It’s great to know that our friendly staff, especially Ahmed and Simone, made your stay enjoyable. We're delighted that you loved your suite and the breathtaking sea view from your balcony. Your feedback about the smoking areas is valuable, and we will certainly take it into consideration for the comfort of all our guests. We're sorry to hear about the booking issue; please reach out to us directly, and we’ll help you with your reservation. We look forward to welcoming you back soon! Best regards,
U6195JGmichellem
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Sep 19, 2024
Newly refurbished in the best location Rooms and public spaces are spotless if a little soulless…the hotel has yet to discover its personality but I’m sure that will come over time Food was lovely and the restaurant staff were on top of everything..very smooth service No problem getting a sunbed The all inclusive bar was decent on the whole but the beer wasn’t great…not much in the way of entertainment of a night which would again add a bit of atmosphere No English tv channels but they are smart tellys so an Amazon stick will be in the suitcase for next time…. On the whole a really nice hotel that just needs to find itself Would definitely return
Response from Property: Hi Dear U6195JGmichellem Thank you for your thoughtful review! We're glad to hear you enjoyed our newly refurbished hotel and found everything spotless. Your feedback about the atmosphere and entertainment is valuable, and we're actively working on enhancing these aspects. We're pleased that you appreciated the food and service from our restaurant staff. Thank you for the suggestion regarding TV options; we’ll keep that in mind. We look forward to welcoming you back and hope to provide an even better experience next time! Best regards,
Jocelyn H
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 30, 2024
Had a brilliant stay here at Tropico Playa at the beginning of August. Staff are friendly especially Ahmed on reception who always said hello and Thomas doing aqua aerobics and the bingo quiz(he was so entertaining and had many nationalities to deal with). Restaurant and bar staff worked hard and restaurant and rooms lovely and clean. Plenty of food and drink all day, my sons loved the pizza especially. Some nights were slightly themed like Mexican and Chinese but there was always other choices too. Maybe the cold meats, cheese and salad could be covered as I saw an occasional fly. Pool area was great, no issues with sun beds. Pool noodles and balls were bought out at times, one day this led to a mass pool dodgeball game which my 15 years loved. Only disappointment is that it closed at 6pm, during high season with the heat it would be nice to stay open later. Music was played at the right level. Entertainment is slightly lacking, I would say this hotel isn’t aimed at younger children. My teenagers played darts but there could be more things arranged. Suggested a pool Table in the pool bar area, doesn’t have to be live entertainment although I’m sure this would be appreciated. We had 2 rooms and both did not have working safes. We did report but it wasn’t fixed so had to hold of passports. Hotel is across the road from the beach, sometimes after eating in the air conditioned restaurant we would sit out the front and watch the world go by, evenings spent at the pool bar. Went up to look at the roof terrace area, view was amazing but we didn’t stay as it was so hot in the August heat . Despite any issues we had a wonderful time and wouldn’t hesitate to come back again!
Avijit M
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 22, 2024
Lovely experience, unlimited drinks, food, and sea entertainment. More of kids activities required. After dinner live music and other entertainment should be included everyday. Hospitality of the staffs is amazing. Perfect holiday.
6/7
Response from Property: Hello 998avijitm Thank you so much for your feedback! We’re thrilled to hear you had a great experience. We appreciate your suggestions regarding more kids' activities and daily evening entertainment. We look forward to welcoming you back soon
Tomáš K
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 9, 2024
Perfect meals in all inclusive. Rooms are new staff included. Very nice hotel. All crew were very sympatics and opened for help all time. In special case I would like to make big thank you Claudia from Reception for her excellent job and her support all time what we asked for. Thank you very much Claudia. Little minus is no lift in building 3 where are aproximatelly 12 rooms (this I think is not possible to solve). Roof top swimming pool opened only for adults all time. Family with children doesnt have any chance to visit it. Possible solution which we saw in another hotel is limit time during AM for childrens included. For example 10AM-1PM possible visit all and 1PM -6PM only adults. The sea is across street and very large and clean. Our visit was in August24 and was more silent than in El Arenal for example. We like Palmanova :)
Response from Property: Hi dear Tomáš K Thank you for your positive feedback! We're thrilled to hear you enjoyed our staff, the all-inclusive meals, and the new rooms. We appreciate your suggestions regarding the lack of a lift and pool access for families. We look forward to welcoming you back to Palmanova!
Emma W
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 7, 2024
Currently staying here now and it’s been a brilliant stay. The staff are all so friendly especially Ahmed on reception. We have a two bed room on the 6th floor which was unexpected. It’s spacious with a huge balcony and gorgeous sea views! It’s always cleaned very well. There is a huge choice of AI drinks including cocktails in large cups instead of the usual pitiful cups provided at AI hotels. Beer and soft drinks are self serve so never any bar queues! The pool opens at 10am which means the door is locked before then. This is a brilliant idea and means you don’t have to get up at 7am to queue for sunbeds! It’s 12pm and there are still plenty available and more upstairs in the adults pool area. There isn’t a kids club or designated entertainment team however I don’t think it’s needed. My kids are 9 and 11 and have found enough entertainment in the pool area where staff supply balls, floats etc. You are literally on the beach and in the centre of Palma nova with rides, trampolines etc. The food is good, there isn’t a huge amount of choice however the hotel isn’t huge and it’s nice to see masses of food not being wasted. Everything is clearly labelled. There is a late breakfast served by the pool then lunch before crepes are freshly made around 4pm. The chefs also come around the pool area with appetisers which is a lovely touch! There isn’t really any evening entertainment which again hasn’t bothered us but maybe something for the hotel to look at next season. We have been having our evening meal then heading to a lovely bar on the beach where the kids play in the sand then we sit by the pool later on at night. Western water park is 5mins in a taxi and well worth a visit. Overall the hotel is excellent, def worth 4 stars and it’s been a lovely relaxing stay!
Response from Property: Hi dear K8971ZTemmaw Thank you for your fantastic review! We’re thrilled to hear you’re enjoying your stay and that Ahmed and the team have made a positive impression. It’s great to know you’re pleased with the room, the AI drink options, and the pool arrangements. We appreciate your feedback on the entertainment and food, and we’ll take it into consideration for future improvements. We hope to welcome you back for another relaxing stay soon
RobertsonHampshire
Stayed in Jun 2024
Family
4.0/5
Very Good
Posted on Jul 22, 2024
The hotel has been refurbished and has just reopened, it is modern and kept spotlessly clean at all times. A man spends ages every morning cleaning pool and pool area. Toilets by pool always clean and tidy. Rooms cleaned daily and towels changed. Breakfast Very Good every day and so was Lunch. Most Evening Dinner’s were Good a couple Excellent. Not really a Hotel for Children as didn’t see any child facilities apart from the Pool. No child entertainment. Staff were pleasant and helpful.
Response from Property: Hello RobertsonHampshire Thank you very much for your detailed and positive feedback! We are delighted to hear that you enjoyed the cleanliness of our establishment, the friendliness of our staff, and the quality of our facilities and cuisine. We take great pride in maintaining high standards and are pleased that this was reflected in your stay. We also take note of your comments regarding the facilities for children and will work on improving this aspect. We hope to have the pleasure of welcoming you back very soon!
Mary P
Stayed in Jun 2024
Couples
4.0/5
Very Good
Posted on Jul 7, 2024
Loved this hotel. Recently re-opened and the early reviews nearly put us off, but I'm so glad we booked it anyway. The location is perfect if you like lovely sea views, right on the little Palma Nova 'strip', in a resort that's got plenty going on but not in a Magaluf way (which is only 3km away and the buses go frequently if that is your thing) - set just on the other side of the road from the lovely beach, and amongst lots of shops, bars and restaurants. We thought the food was fantastic - plentiful and lovely and lots of perfectly ripe fruit always available, brilliant cooked breakfast options and choices, variety of dishes at all meals, constantly refilled, and then in addition to that there were snacks at the bar most of the day. Pool bar staff were particularly good, very efficient and friendly and every so often even came around with trays of snacks or drinks. We were there the first week of July so probably not the busiest but there were always sunbeds free, we never had to queue for the bar or a table in the restaurant. Rooftop pool has a view to die for (and a small bar and cushioned sunbeds), but even from the terrace in front of the restaurant at the front of the hotel you have a lovely view of the sea. Everything everywhere is very clean and smart as I think its just been refurbished. Its very much a hotel that has all inclusive as an option rather than being a resort in itself, so depends what you are looking for, but it sits in a resort with lots to do and a stunning beach, and Palma is easy to get to by public bus or taxi. I would have given it 5 stars other than... 1. our AC never worked properly all week, even though we reported it multiple times. Someone would come and look at it, agree it wasn't working, say someone will be in tomorrow to fix it, then that wouldn't happen. Once someone did come and actually replaced the unit in the room and it still didn't work, so they hadn't figured out the problem. (loo stopped flushing one day, and that was very quickly fixed when we reported it to reception though.) 2. because of our flight times we arrived after dinner was finished and left before breakfast opened, and on both arrival and departure the reception staff told us there would be some food for us in the restaurant, but the restaurant was closed and wouldn't serve us anything either time, so they need to get the story straight one way or another between reception and restaurant staff!, 3. the all-inclusive wine was pretty rough (but I guess it usually is in an all inclusive hotel) and there were only 4 cocktails as part of the all inclusive deal (though they were very nice!... mojito, caparinha, tequila sunrise, pina colada). Probably the AC was just our room though, and the rest is only very minor niggles, overall we loved this hotel and the resort and definitely hope to return one day soon! Thank you very much!
Response from Property: Dear 586MaryP Thank you so much for taking the time to share your detailed feedback with us. We are delighted to hear that you loved our hotel and had a wonderful stay overall, especially enjoying our perfect location and the lovely sea views Palma Nova has to offer. Your kind words about our food offerings, pool bar staff, and the stunning rooftop pool view are greatly appreciated. It's heartening to know that you found everything clean and smart following our recent refurbishment. However, we apologize for the issues you experienced with the air conditioning in your room and the miscommunication regarding the availability of food upon your arrival and departure times. Rest assured, we have taken note of your feedback and will address these matters with our team to ensure improvements moving forward. Regarding the all-inclusive wine selection, we appreciate your feedback and will certainly take it into consideration for future enhancements. Once again, thank you for choosing to stay with us and for your valuable feedback. We sincerely hope to welcome you back again soon for another enjoyable stay. Warm regards,
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 6, 2024
I can’t recommend this hotel enough! The location is excellent, and the food is simply outstanding, with a fantastic selection and top-notch service. The room, along with the entire hotel, is exceptionally clean. The rooftop pool is the perfect spot to relax and take in the views. The reception and dining staff are incredibly welcoming and friendly. The only minor issues were that the double bed was made up of two single beds pushed together, which shifted a bit during the night and needed occasional readjusting, but it wasn’t a major problem. The bed was made and room cleaned everyday, but noticed the main blanket on the bed wasn’t changed during stay. There was also a smell in the room for a day or two, likely due to rainfall or sewage, but it disappeared and didn’t affect our stay. I can’t wait to return—this is truly one of my favorite hotels! Huge thanks to the fantastic staff for making our stay so memorable!
Guest User
Stayed in Oct 2024
Other
1.0/5
Posted on Nov 3, 2024
nice refurbishment asked for a sea view got a pool one with sunloungers strangers sitting a foot away from my room bedding not changed in a week towels once friendly staff food the roasts like rubber same soup served 5 times we have been going here for 15 years never again not a 4 star way to expensive
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 3, 2024
stayed oct 2024 the refurb is lovely very friendly staff rooms spotless cocktails good food excellent we have been coming here for years cant wait until next year to go back well done all who works there didnt go to any night entertainment so cannot comment on it 5 stars