Top 5-Star Hotels in Panama City

Excellent choice in Panama City, the rooms are perfect, neighbourhood is great with endless number of restaurants. Continental breakfast is amazing. We stayed here for 10 days, however 1 single issue did confuse & upset us: Here was the scenario explained to them: - 10 nights of stay - guest A&B stayed for the first 6 days. - guest A alone 7th day - guest A&C the last 3 nights. Told them upfront that 1 guest leaves & another will join later. They charged $27.5/day, admin fee to change a guest name!? This was after suggesting that we cancel with Trip.com & rebook again with the correct names. We told them it doesn’t make sense to do that & it was disappointing that they couldn’t offer any solution to a customer who just gave them 10 days of business & being a Riu Class member loyal to this chain.

My stay at Bristol for my 30th birthday was 9/10 . Let’s start with the not so good first. Thank you to hotel staff for the upgrade to the executive suite when we found hair in our bathroom from the older building. Book in the executive sweet when staying here lighting is way better. On my birthday night we were too tired to head out so we decided to dine in the hotel Restaurant I Am Vegan, the staff were aware before arrival. Menu didn’t have much options for me so I wanted to order from room service , kitchen said Room service was out of beyond beef burger I went to front desk and called room service they had the burger I ordered it to my room. Room service brought it to restaurant instead because my sister was still dinning. I knew it might not be possible to have the buger made in restaurant but chef shouldn’t have said it was out of stock I would have gladly returned to my room and ordered it there. I too am in the hospitality industry so I immediately knew that was a lie & got up and ordered it myself. Never lie to guest always be transparent that kitchen won’t be able to honor the request which they should for any guest anyways. Now good news: hotel was accommodating change of room, I received a birthday fruit bowl & heartfelt message love that, room was cleaned daily by the time we got back to hotel, room service employees were patient and kind, but Danany & Johana at front desk made my trip exceptional very helpful I any request I made whether in advance or last minute . They helped me translate with locals over the phone when I was looking for items because no employees spoke English, she booked my birthday dinner at Calle dragones which was so much fun, she even made sure at 4:45 am my sister and I had breakfast sandwiches waiting on us at front desk before our driver picked us up for a 3 hour drive trip to San Blas island. These ladies are the epitome of customer service as I too work in the hotel industry in the Caribbean & New York and felt like I was a home away from home 10 years in the field thank you ladies for making my 30th birthday exceptional

We really enjoyed our time at this location during our recent family trip to Panama City, Panama. The only ding I had was that the room could have use a more thorough cleaning, as we noticed some mold in our room, but I guess its difficult in such a humid climate. The breakfast offered was delicious and the attendants were super involved and attentive. We were met with plenty of helpful hands while traveling with our little ones. We also loved our room and the view from our room during our stay at this hotel. Our refrigerator was stacked with plenty of refreshment if we required anything at a moments notice, but we decided not to purchase anything from the refrigerator while there - so no idea if the cost was reasonable. The pool area was enjoyed by the kids and we also enjoyed the poolside service we were offered while enjoying the pool. We really liked most of the amenities during our time we spent at the JW Marriot and would be happy to stay at this hotel again in the future.

The W Panama was an unforgettable experience. It’s one of the best Marriott Hotels in Panama. The service at the W was the best I’ve experienced in Panama. They went above and beyond for Wifey’s birthday, I was impressed with the level of service received. They were quick to respond to my needs via the BonVoy app. and were exceptional throughout my stay. I loved how well they acknowledged my Elite status with Marriott. They even left a nice small cake in our upgraded suite. Cant say enough about the service, it was superb. The Wow suite has the name to match. It was one of the coolest rooms I’ve stayed in. Love that they offer so many room options, they are sure to meet just about any occasion.

We enjoyed Sunday brunch at the Hilton Panama. There was a great variety of food: omelette station, fresh-squeezed juices, pastries, and local foods. There is a great view of Avenida de Balboa and the Pacific Ocean from the outdoor seating. The staff was friendly, attentive, and helpful, especially Alexandra. Even though we were lodging elsewhere, we came here for brunch twice. I look forward to going back when I return to Ciudad de Panamá.

The Hotel experience was like no other. Initial Contact with Hatisha was exceptional. She was professional, warm, and knowledgeable in every way. Ivan was very couteous and always willing to help. Great customer service and attention to detail. Yahira was always willing to help. Great customer service and personal touch. Gabriel was attentive and willing to do whatever it took to ensure my stay was 2nd to none.

Breakfast was average, the room was not cleaned carefully and the towels were not clean. Outdated facilities, but there are welcome drinks and champagne in the lobby, this is very good

-Hotel pick-up service is good, the young man picks up the card, is very enthusiastic, help with luggage. Korean car, the car is still relatively new, but the air conditioning is not good, the wind is strong but not cooling. -The location of the hotel is great. Quiet in the brain. Just in the ancient city, the hotel entrance is relatively open, not far from the viewing attractions of the Panama New City skyline. -The hotel's service is more user-friendly, help to call the car, the room safe at night can not be opened, the young man on duty enters and exits several times, actively help solve it. -The room facilities are a bit old, the air conditioner is on uninterrupted, and the room is still very humid. Later, it was found that the wooden floor near the large wardrobe had a reflux and seepage. Bathroom bath

All in all the five-star experience. I only wish I had moved into this hotel at the beginning of my 11-day stay. I moved from another Marriott property after 6 days and spent five nights at this hotel. The room is enormous and very comfortable. I was put on the 12th floor with an amazing view. Climate control worked perfectly although it was not adjustable. Thank God it was already set on an Arctic 65° f temperature. Swimming pool and gym or top notch. I only wish there were blinds in the gym because going in the afternoon means some directly in your face on all of the cardio equipment. Swimming pool is large and sparkling clean as is the hot tub. Parking is free and quite safe inside the hotel garage. Most of the staff at the front desk or extremely friendly and helpful. However a surprising number of employees do not speak English adequate to communicate with tourists. For my purposes, the location was perfect. Plenty of restaurants within walking distance. And the hotel restaurant far exceeded my expectations. Check in was effortless. And there is essentially no check out, you just leave like most hotels. There is laundry on every floor. And the process worked well for me, but it is oddly complex. The front desk keeps a limited number of laundry machine payment cards. If the payment card is already checked out but the machine is vacant, it's impossible to use the machine. I strongly recommend rethinking that process. If I'm in Panama City again, this will definitely be my preferred lodging.

What a disaster experience ! Really a shame for a brand and image like Intercontinental. A ”i don't care” attitude all over the place, bad service, bad rooms ... Difficult to find something positive about this hotel except the location and the view. 1) forget any decent checkin : the staff don't even look at you (even if you wait at the special counter for IHG level guests ; i was told ”come here” ... Nice welcome. 2) room was not ready at the end of the day 3) area of swimming pool is just dirty (paper, dust all around) - see picture 4) room is not fresh; air conditionning leaking on the wall and floor, 1 cm space between the door and the wall ... Avoid a room close to the lift because you will hear the whole night the ding dong ... 5) don t disturb some staff member at the breakfast; they are not there to clean the table or serve a coffee (when you finally call him, he just avoids to come) Was it only us ? Are we too demanding for such an hotel ? Never again ...