Anonymous User
October 3, 2024
Not to mention the location and hardware facilities, I just want to say that the service awareness is particularly poor. A family of three traveled, and it was confirmed before the trip that no extra bed was needed, and the order also indicated that only 2400 pesos were needed to pay for the child's two nights of breakfast. As a result, when I arrived at the front desk, the waiter said that an extra bed and breakfast were prepared, and it would cost 2000 pesos per night. I said I didn't need an extra bed and took out the order to show her. As a result, she went in and out for a long time to find someone to communicate and confirm that she still wanted me to pay a total of 4000 pesos, and finally called the manager out. The manager came out and said a lot, meaning that if I didn't pay more, I would only get 2 towels, etc. At this time, I was impatient and delayed me for half an hour. In the end, I strongly refused and only paid 2400 pesos according to the order. The first impression was already very bad. When checking out, I encountered the problem encountered by other netizens, saying that we smoked in the room... I firmly denied it and was unable to complain and argue because I had to catch the boat back to Cebu. I said that if there was a problem or if I really deducted the fee, I would let Ctrip solve it with them... I will never come to this hotel again!
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