Suites & Hôtel Helzear Etoile Reviews

It is located in a great location, just 10 minutes from the Champs Elysees. A small boutique hotel with a clean and decent room. I would definitely stay here again if I were to visit Paris again.

good service, very nice reception staff! I will recommend this to my friends

The hotel room is very small and does not meet 4-star standards. The location of the hotel is okay, but after visiting Paris, the best location is actually near the Paris Opera House. I lost an earphone in the hotel, so I called the front desk to look for it. It took three calls to get through. After looking for it, I had to call the front desk again to ask, but in the end I couldn't find it. But it was definitely left in the room. It can only be bad luck!

There are few people at the front desk, the room is small, the windows are so beautiful, very French, the location is next to Xiang Street, the center is convenient, especially suitable for shopping parties

The hotel is in a good location. It's convenient to go there. I forgot to bring the power adapter, but the front desk staff provided it and gave it to me, which solved my worries for the rest of my trip. The room was acceptable except for being a little smaller.

Expensive, bad, just a shabby hotel! Big and small! And it’s going to be a big break! Climbing every day is exhausting!

The room is relatively old, but the European style is not bad, the small kitchen has all the ingredients

Mainly convenient parking, good

Room on the ground floor: We hear water from sewage pipes. Clean room and not far from the fields.

Good hotel for the money

Friendly

Our stay at Helzear Hotel Paris had its ups and downs. While the location is undoubtedly a highlight—offering easy access to attractions and transportation—the overall experience left us disappointed. When we arrived, the lift was out of service, which was inconvenient after a long journey, though to their credit, it was fixed by the evening. Unfortunately, we had booked a junior suite but were given a single room instead. The room was so small that we couldn’t comfortably fit two suitcases, and the pillows provided were practically non-existent. Despite the mix-up with the room, there was no effort to resolve the issue or offer a suitable alternative. Another downside was the noise from the school next door, which can be quite annoying if you’re not an early riser. While the hotel’s location is a definite plus, the lack of attention to detail and customer service would make me hesitant to return. If you value comfort and a hassle-free experience, it may be worth looking elsewhere.

The staff was super friendly, we did not have any issues with check-in or check-out. The hotel is well located. When we go to Paris next time, we will stay here again.

Right in the middle of the action, close to a Metro but also walking distance to major attractions. Lovely friendly staff who were always ready to assist with any questions we had. Didn't have the breakfast as many boulangeries and patisseries nearby, but the presentation looked lovely.